My Expectations of Members

1
My Expectations of Members

• Stay focused on topic.
• Listen to each other.
• Respect everyones input.
• Come back from breaks on time.
• Participate full-concisely!
• Encourage others to contribute.
• Be open and honest.

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Building High Performing Teams
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A team.

• Shares common goals
• Has members from various background
• Faces an ambiguous situation in which values may
  conflict
• Must choose from among various ways to achieve
  the same goals
• Must perform a complex task requiring a high
  degree of interdependence and cooperation among
  the team members
• Needs the highest level of performance for the
  team to achieve its stated goals

4
GROUPS TEAMS

• Do not know how to resolve conflicts.
• Leader provides direction and is the primary
  focus of communication.
• Members find it easier to go along and usually
  have limited involvement.

• Work to resolve conflicts.
• Primary focus is the team as one unit.
• Members
• Value interdependency
• Have a sense of ownership
• Seek to understand and encourage one another
• Are committed to the goals
• Trust one another

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What makes a team successful?

• Understanding and commitment to the groups
  goals.
• Goals are clearly understood by each member.
• Each member is willing to do his/her part.
• Accept and give advice, support each other and
  recognize individual accountability and
  specialization.

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Stages of Team Development

• Form
• Storm
• Norm
• Perform

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FORMING

• IDENTITY ISSUES
• What role will I play in this team?
• How do I want others to perceive me?
• What can I contribute to this team?
• What will I contribute to this team?
• What kind of team will we become?

• CHARACTERISTIC BEHAVIOR
• Dominating
• Blocking progress
• Seeking recognition
• Withdrawing

8
STORMING

• CONTROL AND
• INFLUENCE ISSUES
• Will I be able to influence others?
• How much will others try to influence me?
• Will I be a respected member of this team?
• Will teams goals include my own goals?
• Will the team leader be effective?
• What kind of conflict will we have in this team?

• CHARACTERISTIC
• BEHAVIOR
• Trying to influence or control
• Forming sub-teams and coalitions
• Resisting leadership
• Conflicting with others

9
NORMING

• RELATIONSHIP ISSUES
• Will I be liked?
• Will I like the other members?
• What roles do I know others play in this team?
• What can I predict to be true of each issue?
• What do others expect from me?
• What are the unwritten rules that influence the
  way we operate as a team?
• What do we and dont we discuss?

10
NORMING

• CHARACTERISTIC BEHAVIOR
• Stereotypic roles adopted
• Harmonizing and compromising
• Acquiescence and agreement

11
PERFORMING

• CHARACTERISTIC BEHAVIOR
• Flexible roles and relationships
• Task process practiced
• Relationship process practiced

• IDENTITY ISSUES
• Team effectiveness
• What can I do to help the team accomplish its
  task more effectively?
• What can I do to help maintain and improve
  relationships in the team?
• What can we do as a team to become more effective?

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STAGES OF GROUP DEVELOPMENT Blanchard

• ORIENTATION
• DISSATISFACTION
• RESOLUTION
• PERFORMANCE

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EFFECTIVE TEAM BUILDING PRINCIPLES

• Share the Vision
• Encourage Involvement
• Communicate
• Promote Feedback
• Develop Discipline
• Cultivate Respect
• Strive for Balance

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Criteria for an effective team

• Understanding, mutual agreement, and
  identification with respect to the mission.
• Open communications.
• Mutual trust.
• Management of human resources.
• Selective use of the team.
• Appropriate skills to work as team member.
• Leadership.
• Peerness.

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High Performing Teams

• The ability to achieve impressive and satisfying
  results repeatedly a sustained collective
  performance beyond the sum of individual member
  contributions.

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Key Elements of Team Charter

• Team mission and purpose
• Goals and objectives
• Project strategy
• Resources available
• Identification of sponsors
• Norms
• Duration of team

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Role of Team Leader

• Living example
• Customer advocate
• Business analyzer
• Coach
• Barrier buster

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Role of Team Member

• Problem solver
• Decision maker
• Team player
• Trainer
• Resource
• Skilled worker

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Role of Facilitator

• Provide assistance to team leader
• Observe team
• Suggests problem solving techniques
• Assists in gaining commitment and consensus

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Role of Scribe

• Record meeting minutes
• Transcribe notes
• Record future agenda
• Record action items

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Role of Timekeeper

• Keep agenda items on track
• Prevent digression
• Keep overall meeting focused

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Task and Maintenance Roles

• Task
• Focuses on WHAT the team is supposed to do

• Maintenance
• Focuses on HOW the team is functioning

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Participants Roles in High Performing Teams
Blanchard

• P PRODUCTIVITY
• E EMPATHY
• F FLEXIBILITY
• O OPEN COMMUNICATION
• R RECOGNITION AND APPRECIATION
• M MORALE

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Climate

• Defensive
• Suspicious
• Closed-minded
• Opinionated and stubborn
• Insensitive to feelings of other
• Unwilling to admit their mistakes
• Part of the problem

• Supportive
• Trusting
• Open-minded
• Experimental and flexible
• Sensitive to feeling of others
• Partners trying to help each other eager to learn
  from their mistakes
• Part of the solution

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General Team Meeting Rules

• Use an agenda
• Have a facilitator
• Take minutes
• Draft next agenda
• Evaluate the meeting
• Adhere to the 100 mile rule