HDI Updates

1
HDI Updates

• February 2006

2
Local Chapters

• Financial
• One Association Chapters
• Quick Books financial updates due
• February 15, 2006
• Not set up with Quick Books?
• Contact Katie Lutze at klutze_at_thinkhdi.com
• All participating Circle of Excellence Chapters
• Financial reports due
• February 15, 2006

3
Local ChaptersHDI Analyst of the Year

• Regional Winners
• Northeast
• Karen Levie, Connecticut Chapter
• Southeast
• Sheri Robertson, Atlanta Chapter
• Midwest
• Kim Nash, Motown Chapter
• Central
• Ryan Murphy, St. Louis Chapter
• Western
• Mike Hatfield, San Diego Chapter
• Canadian
• Not participating
• Mexico
• Not participating

4
Local ChaptersHDI Analyst of the Year

• Schedule of events for finalists
• Sunday, March 19
• Video taping
• 1000 am
• Location to be announced
• Local Chapter Meeting
• 1100 am to 300 pm
• Presentation to all finalists
• Location to be announced
• Personal Interviews
• 630 to 800 pm
• Location to be announced
• Monday, March 20
• General Session
• 800 am
• Winner will be announced
• After general session, photos taken with all
  finalists
• Rest of the daybask in their glory!
• Tuesday through Wednesday

5
Local Chapters

• Local Chapter Circle of Excellence
• 28 Chapters have applied
• Benchmark numbers will be sent to participating
  chapters mid February
• Recognition levels are being discussed
• Working to have information to chapters before
  HDI Annual Conference

6
Local Chapters

• Officers Summit
• June 2-4, 2006
• Colorado Springs, CO
• Antlers Hilton Hotel
• 129 per night
• Elevator Speech
• The annual HDI Local Chapter Office Summit is the
  highlight for over 100 Chapters in North
  America.  Chapter Officers are provided an
  opportunity to do serious networking with like
  industries as well as for executive
  positions. The Summit  provides leadership
  and personal improvement training that will prove
  invaluable for everyone in all aspects of their
  professional and personal lives.   

7
Local Chapters

• Officer Recognition
• Bosss Letter
• Letters going out week of February 6-10
• If you havent sent your information to Sophie,
  do so before February 3

8
Membership

• SPIN
• Tuesday, February 21
• Role of Service Desk in Configuration
  Management
• Speaker Bob Last
• Deliverables
• Practices/Salary Survey
• On HDIs website under Industry Publications
• Printed copy being mailed next week
• For gold and above
• Focus Book first quarter

9
Membership

• Vertical Webinars
• Had first one on Healthcare
• Very successful
• Upcoming webinars
• Financial Services
• Wednesday, February 1
• Higher Education
• Wednesday, February 22
• If you are interested in joining a vertical
  webinar contact HDIs Member Services at
  800-248-5667

10
Membership

• New Book
• Collective Wisdom Transforming Support with
  Knowledge
• Authors David Kay and Francoise Tourniaire
• Published by HDI
• Comprehensive overview to the role of
  Knowledge Management in the support
  environment
• Pre-orders are being taken
• Call 800-248-5667 for more information

11
Membership

• Benchmarking your customer satisfaction ratings
  against other support centers and companies in
  your industry
• Features Benefits
• Seamless integration with major call tracking
  systems
• Independent third-party surveys
• Five industry standard questions
• Secure no confidential information kept on our
  servers
• Early identification of customer issues
• Pre-scheduled or on-demand reporting
• For more information and pricing visit
  www.thinkhdi.com/resources

12
Events

• HDI Annual Conference
• Get Connected. Get Energized. Get Results
• March 19-22, 2006
• Nashville, TN
• Opryland Hotel
• Chapter Register 5 get 6th free
• Available only for paid attendees
• If company has already received the 6th free they
  are not eligible in your count
• Must have to Sophie before March 3
• Unable to register onsite at the conference
• Last day to register for complimentary
  registrations is March 10

13
Events

• HDI Annual Conference
• Get Connected. Get Energized. Get Results
• Grass Roots marketing ideas
• New England Win an iPod
• TriHDI TriHDI needs your help
• Emails sent to your contact lists for generating
  conference names
• Include the HDI website address for conference
  registrations www.thinkhdi.com/HDI2006

14
Events

• HDI Annual Conference
• Chapter Activities
• Local Chapter Meeting
• Sunday, March 19
• 1100 to 300 pm
• Lunch will be served from 1100 to 1150
• Meeting starts at 1150
• Agenda is attached to this email
• An RSVP will be sent to all officers for this
  meeting
• Need to RSVP so we can get a count for lunch
  and seating

15
Events

• HDI Annual Conference
• Chapter Activities
• HDI Booth
• Interested in helping in the HDI Booth?
• Contact Karen Yuen at karen.yuen_at_eds.com
  or Rich Hand at rhand_at_thinkhdi.com
• Great way to visit with members
• Great way to spread the word about chapter
  activities
• Great way to understand more about HDI
• Two hour blocks of time needed
• During expo hours only
• See attached schedule of time

16
Training Certification

• HDTL (Help Desk Team Lead) Course
• Introduced at the HDI Annual Conference
• Online Exam Preps available for
• HDA Boot Camp
• HDM
• Coming soon HDTL
• HDTL Beta course
• February 7 8
• Colorado Springs
• Offered to Local Chapter officers
• Discounted cost 550
• Exam included

17
HDI International

• Goal
• To grow the global community that is HDI and
  spread the HDI membership model, including local
  chapters, certification and events
• New Global Offices
• Now open
• HDI-Mena located in Dubai, UAE
• Serving the Middle East and North Africa
• Opening 2nd quarter 2006
• Amsterdam
• Kuala Lumpur
• Other HDI offices
• HDI Japan
• HDI Brazil