Bob Johnson

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Team Communication and PBS Implementation

• Bob Johnson
• Patty Parnell

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• Communication, the connective tissue of
  humanity, is a woefully unexamined tool in
  creating high velocity value in teams
• Mickey
  Connolly

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What we know

• Its estimated that disengaged workers cost the
  GNP upwards of 1 billion annually
• And disengagement often starts with
• people not feeling heard
• people not feeling understood
• people not feeling valued
• Work gets done when people are able to
  effectively work together

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The session description outline

• Understand and address resistance
• Build alignment toward shared goals
• Create intersections that lead us to
• Meaningful collaboration
• Coordinated action

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Cycle of Waste
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(No Transcript)
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Disagree, Defend, Destroy

• Disagree? The conversation focuses on the
  differences Right / Wrong
• Defend ? We hold onto our familiar position
  there is no learning its all about protection
  of my position
• Destroy ? We blame, justify, gossip, triangulate,
  take-sides and therefore reduce the chance for
  coordinated effort or positive relationships

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The Cortex and the Amygdala
Think
Reason
Discern
Fight
Flee
Freeze
Appease
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Bioreaction

• The amygdala reacts with four responses
• Fight
• Flee
• Freeze
• Appease
• Bioreaction occurs when people experience being
• Dominated
• Diminished
• Deceived
• Disrupted

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Cycle of Value
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Cycle of Value
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Align Create shared purpose, stimulate
creativity, and ensure smart resource
allocation. Act Engage employees, clarify
accountabilities and launch action. Adjust
Review performance and translate experience into
improvement.
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The Intersection
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Activity

• Think of a situation in your own life, a
• time you created/experienced a powerful
• intersection (2 minutes)
• Share that story with your neighbor.
• (2 minutes)
• Self-awareness is an underrated intervention
• Thom
  Rutledge

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The Conversation Meter
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Pretense
50
A direct conflict between what you say in one
situation and what you say in another (lying,
withholding information).
25
75
Accuracy
Sincerity
Authenticity
Pretense
0
100
Focus Avoid difficulty
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Sincerity
50
An honest report of my point of view includes
thoughtless certainty that my view is right.
25
75
Accuracy
Sincerity
Authenticity
Pretense
0
100
Focus Be honest, defend my honest position
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Accuracy
50
Separating mutually observable facts from
explanation of those facts. Includes the
recognition that my perceptions are not reality.
25
75
Accuracy
Sincerity
Authenticity
Pretense
0
100
Focus Reveal facts and compare explanations for
value
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Authenticity
50
Genuine appreciation of various views and
factors, researching where they intersect for new
insight and opportunity. 
25
75
Accuracy
Sincerity
Authenticity
Pretense
0
100
Focus Clarify essential purpose and reveal
intersections for action
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Three Kinds of Intersections