TMHU Technical Information System Training Package

1
TMHU TIS

• TMHU Technical Information System Training Package

2
TMHU Technical Information System

• TIS provides
• Service Information
• Warranty Information
• Downloads
• All of the information is located in a single
  website.

3
Instructions for Gaining Access to TMHU Technical
Information Systems

• Some of your staff members may already have
  access to the new TMHU Technical Information
  System. Your staff may fall into one of the
  following categories
• If your staff already has a User Id and password
  for any of the following systems, he or she can
  use the same User Id and password to access the
  new system
• Dealer Directory, TSDR, Lost Order, Capacity
  Quote/Nameplate, BMIS
• If your staff already had a record in your Dealer
  Portal Staff master, a new User Id and Password
  has been automatically setup for him/her as such
• User Id (i.e. User Name)
• First Initial Last name. E.g. Id for John
  Smith will be Jsmith.
• Password
• Same as his/her tmhutraining.coms password
• If a record does not exists for your staff in
  your Dealer Portals Staff master, please
• Add a record for him/her in your Dealer Portals
  Staff master,
• Have your staff call the Help Desk
  (1-877-932-8648) and request an Id for the TMHU
  Technical Information System.
• If your staff encounters any system or user id
  related issues, please have him/her contact the
  Help Desk at 1-877-932-8648.

4
Login

• The TMHU TIS application can be accessed using
  either of the following
• From tiedealers.com -gt choose TMHU TIS
• From Dealer Portal Welcome page -gt choose Dealer
  Applications -gt choose TMHU TIS
• The application can also be found at
• www.tiedealers.com/DealerTools/Techinfo

5
Login continued

• The user will then be presented with the TMHU TIS
  Login page.

6
Map of site
Home Downloads SignOut Warranty Service Links Adob
e Help
7
Home
After signing in, the user will be directed to
the home page as illustrated below. The user can
return to the home page at anytime by clicking on
the Home link. On the home page there are 2
General Item selections Warranty and Service
8
Warranty

• Provides information for Warranty Administrators
  and Service Managers to properly file claims.
• In this section you will be able to search and
  obtain the latest Policy and Procedures, warranty
  news bulletins, Class II III flat rate manuals,
  warranty news letters and SAP news notes.
• You can also download any required forms that are
  needed to support warranty claims.

For fewer results, select the check box that
corresponds to the desired Document Category.
However this is not required if the correct
Document category is unknown.
9
Service

• Provides technicians with the latest service
  information for detailed troubleshooting and
  repair guidelines.
• In this section you have access to Repair
  Manuals, Supplemental Repair Manuals, Service
  Information Bulletins, Wiring Diagrams, Technical
  News Briefs, Tech Tips and more.
• You can also download Flashware or forms that are
  needed for technical assistance requests.

For fewer results, select the check box that
corresponds to the desired Document Category.
However this is not required if the correct
Document category is unknown.
10
Search Function

• The Keyword search explores the title and the
  entire body of each document. This is not case
  sensitive.
• The Model field narrows results to only the
  specific model. Again, this is not case sens
• Note 7FG would return many more results than
  7FGU25
• For fewer results, select the check box that
  corresponds to the desired Document Category. If
  no check boxes are selected, all of the Document
  Categories will be searched.

11
Warranty Search Function The example below
exhibits a search performed using keyword
"Transmission and truck model 7FGCU20.
Placing the green check in the SSP box means the
search will only look in the SSP
Category. Results SSP 2005-16 for the updated
clutch drum.
12
Service Search Function The example below
exhibits a search performed using keyword
overheat with no truck model Placing the green
check in the Technical Tips box means the search
will only look in the Technical Tips Category.
13
Opening a Document

• A properly executed search function returns a
  list of results.
• To open the document, left-click on the Adobe
  icon under the Download column.

14
Search within a document

• Once a document is open, you can scan the
  document for specific phrases.
• Left click Edit menu and select find
• Press ctrl f to activate this feature.

15
Downloads

• Provides technicians with the ability to obtain
  the latest electronic tool versions necessary to
  properly troubleshoot and repair the units they
  are working on.

16
Help

• User support
• For all forms of support for the user, the Help
  Desk will be utilized as the primary contact
• Telephone [phone]
• E-mail dealerhelp_at_tmhu.com
• Reminder To access internet help pages, please
  press the F1 key from any website.

Help link
17
Adobe Acrobat

• Adobe is the preferred format for all of the
  documents. There is a link at the bottom of the
  home page to Adobe. The Adobe software can be
  downloaded for FREE from the website.
• It is recommended to upgrade to Adobe Reader
  version 6.0.1

18
System Requirements for Adobe 6.0.1

• Adobe Reader 6.0.1 system requirements
• Windows
• Intel Pentium processor
• Microsoft Windows 98 Second Edition, Windows
  Millennium Edition, Windows NT 4.0 with Service
  Pack 6, Windows 2000 with Service Pack 2, Windows
  XP Professional or Home Edition, Windows XP
  Tablet PC Edition
• 32MB of RAM (64MB recommended)
• 60MB of available hard-disk space
• Internet Explorer 5.01, 5.5, 6.0, or 6.1
• Macintosh
• PowerPC G3 processor
• Mac OS X v.10.2.2-10.3
• 32MB of RAM with virtual memory on (64MB
  recommended)
• 30MB of available hard disk space (an additional
  60 MB is needed temporarily during installation)
• HFS formatted hard drive
• Additional 70 MB of hard-disk space for Asian
  fonts (optional)
• 70MB of available hard-disk space

19
Usage

• The Home button takes user back to the TIS Home
  Page
• Be sure to click on SignOut when completed with
  the session