Collaboration Expedition Workshop Series

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Collaboration Expedition Workshop Series 30
Envisioning Greater PossibilitiesPotential and
Realities of Creating Public Information
Environments thatStrengthen Citizen-Government
Relationships

• December 9, 2003
• National Science Foundation, Stafford II
  Building,
• 4121 Wilson Blvd., Room 555
• Susan Turnbull, GSA, and Brand Niemann, EPA
• CIO Councils Emerging Technology Subcommittee

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Purpose of Workshops

• Open up communication circles among diverse
  stakeholders.
• Accelerate commitments and maturation of open
  standard components for e-government.
• Collaborative incubator process for our
  sponsors.

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Sponsors

• Architecture and Infrastructure Committee of the
  CIO Council (http//www.cio.gov)
• Governance, Components, and Emerging Technology
  Subcommittees
• http//cio.gov/documents/architecture_subcommittee
  _charters.html
• Interagency Working Group for Information
  Technology Research and Development
• http//www.itrd.gov

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Emerging Technology Subcommittee

• Key Messages
• Supports Federal Agencies and partners as they
  assess new technologies because
• Organizations have limited capacity of expertise
  and resources and
• Individualized vendors marketing to multiple
  agencies is not cost-effective nor possible for
  new, small innovative companies.
• Provide intergovernmental process for pilot
  projects and technology assessment initiatives in
  support of
• Vendor clearinghouse
• Government-wide reusable components and
• Federal and intergovernmental lines of business.

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Building Reciprocal Relationships

• Explore common purposes with scope beyond what
  government can do alone.
• Participation by innovators/bridge-builders.
• Contributes to culturally expansive learning
  among separate communities.
• Collaboration site at http//ua-exp.gov

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Workshop Community Values

• Accommodate Difference
• Greater Diversity of Participation around Shared
  Purpose.
• Faster Innovation Diffusion
• Improved Ability to Appreciate the Whole Picture
  and Engage in Sustained Dialogue.
• Better Marketplace Discernment
• Nexus of common sense and good science.

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Highlights of the Past Year with Implications for
2004

• Advance Understanding Improved Ability to
  Appreciate the Whole Picture
• Problem-Centered Organizing Improved Ability to
  Engage in Sustained Dialogue that Leads to Action
• 3. Advance Technology Improved Collaboration
  Process for Achieving Results that Multiply
  Benefits

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1. Advance Understanding Improved Ability to
Appreciate the Whole Picture

• Greater awareness of emerging citizen-government
  relationship potential Extending Digital
  Dividends guide (first talking book) distributed
  to 1700 Depository libraries, 3500 Senior
  Executives.
• Fostered Two CIO Council Award Recognitions
• http//mapstats.gov/ - Census
• VoiceXML EPA, led by Brand Niemann
• ET/Standards Leadership Award to Brand Niemann

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2. Problem-Centered Organizing Improved Ability
to Engage in Sustained Dialogue that Leads to
Action

• Developed e-Health and FEA/XML Web Services
  Tracks of the GWU e-Gov Conference, March 2003
• Open Collaboration, Open Standards was invited
  session (1 of 10) at IRMCO, September 4-6, 2003
• Planning for joint Open Source and Egov
  Conference March 15-17, 2004
• Spin-off CoP workshop in June led to SBIR for
  eGov Pilots Program with quarterly conferences
  on Emerging Components (Componenttechnology.org)
  
• Invited to conduct Emerging Components Conference
  at FOSE, March 23-25, 2004

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3. Advance Technology Collaboration Process
Toward Results that Multiply Benefits

• Growing recognition of Communities of Practice as
  an effective means of tapping high performance
  potential as people learn to create conducive
  environments where trust and the public good
  synergies of shared purpose are experienced.
• Initial XML Topic Map Web Service of Two eGov
  Conferences and FEA www.coolheads.com/egov
• Request to advance alignment among Consolidated
  Health Informatics, Justice Intergovernmental
  Partnership, EPA-States Exchange Network.

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Reflections on Emerging Opportunities for
Collaboration in 2004

• Successful problem formulation and resolution can
  only be achieved if Communities of Practice can
  form easily and engage in effective communication
  and information exchange. When groups are stuck
  continuously rigging the ship because their
  tools dont talk, they fail.
• When a diversity of people, with a diversity of
  devices can interact like pick-up jazz players,
  and make good music, they will succeed.

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Todays Workshop Purpose

• To explore the Potential and Realities of
  Creating Public Information Environments that
  Strengthen Citizen-Government Relationships
• How can the openness and freedom that
  characterizes sound public information
  environments, become a balancing fulcrum as new
  contractual social interactions (activities of
  exchange, payment, evaluation and institutional
  advancement) are created to reflect
  intergovernmental priorities?
• How will citizen-centered performance
  measurements emerge from this multi-stakeholder,
  multi-jurisdictional process?
• How can the principles of user-centered design
  guide progress?

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Todays Workshop Purpose

• To explore the Potential and Realities of
  Creating Public Information Environments that
  Strengthen Citizen-Government Relationships
  (continued)
• How can emerging technologies like XML/RDF
  standards and Human Markup Language improve
  collaboration around problem-centered,
  intergovernmental scenarios?
• How can the collective understanding that emerges
  contribute to broad adoption of the Federal
  Enterprise Architecture? What broad,
  longitudinal measures are researchers using today
  to evaluate the conditions that facilitate
  interaction and participation among citizens and
  their governments, world-wide?

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Todays Workshop Purpose

• To explore the Potential and Realities of
  Creating Public Information Environments that
  Strengthen Citizen-Government Relationships
  (continued)
• The President's Management Agenda (PMA) requires
  all federal agencies to transform the roles and
  relationships among people, processes, and
  technology in order to become a citizen-centered
  government.  The PMA emphasizes bringing value
  and results to citizens, businesses, and
  government workers by "reducing the burden" and
  producing measurable improvement.

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Questions

• The Federal Enterprise Architecture is emerging
  as an important collaborative organizing process
  to promote the delivery of effective, efficient
  services. Two key FEA elements are defining the
  business of government services (via the Business
  Reference Model) and improving performance (via
  the Performance Reference Model).
• How do we do that? How do we learn how to do
  that together? Who are our users, and what are
  their real goals and needs? What do they want to
  do? How does that translate to software design?
  And how do we know when we're succeeding? The
  techniques of User-Centered Design (UCD) and
  Usability have matured approaches that help to
  answer these questions. The emerging federal
  community of practice on Usability will share
  insights and perspectives, in light of FEA goals.

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Agenda

• 830 a.m. Coffee and Networking
• 900 AM Welcome
• Susan Turnbull, GSA, Emerging Technology
  Subcommittee and Brand Niemann, EPA, Emerging
  Technology Subcommittee
• 920 AM Introduction to Each Other
• Who is Here?
• What are Your Interests and Questions?
• Who is Missing?

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Agenda (continued)

• 945 AM Webbing Governance Global Trends across
  National Level Public Agencies, Todd LaPorte,
  Ph.D., Cyberspace Policy Research Group, George
  Mason University, School of Public Policy.
• How can we better understand the conditions on
  the Web that are needed for citizens to engage in
  contractual social interaction (activities of
  exchange, payment, evaluation and institutional
  advancement) with their governments? Recent
  analysis shows improvements in certain aspects of
  government performance as governments adapt to
  include web-based service offerings.
• 1015 AM Open Dialogue
• 1030 AM BREAK

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Agenda (continued

• 1045 AM Incubating New Kinds of Collaborations
  through Emerging XML/RDF Technologies Proof of
  Concept for Public Healthcare Preparedness Portal
  for the New York Academy of Medicine using the
  Common Alerting Protocol, Rex Brooks, Co-chair,
  OASIS Human Markup Technical Committee.
• How can Human Markup Language advance social
  needs understanding by intergovernmental process
  teams as they determine how to support
  multi-jurisdictional users and their increasingly
  interdependent tasks?
• 1130 AM Open Dialogue
• 1200 PM Lunch/Networking

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Agenda (continued)

• 1245 PM Brief Tour of the American Customer
  Satisfaction Index How is this measure being
  used today to validate citizen-centered
  performance?, Bernie Lubran, Dept. of Treasury
• http//www.bus.umich.edu/FacultyResearch/ResearchC
  enters/Centers/Acsi.htm
• 145 PM Open Discussion How can we apply our
  collective knowledge to priority
  "citizen-centered" challenges of eGov in light of
  FEA?, Duane Degler, IPGems/Lockheed Martin, SSA,
  facilitator.
• 300 PM Wrap-up and Workshop Adjourns.
• 315 PM Networking

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Some Coming Attractions and Announcements

• January 26, 2004, Emerging Components Second
  Quarterly Conference at the White House
  Conference Center
• See draft agenda at http//componenttechnology.org
  
• March 15- 17, 2004, Open Source and Egovernment
  Conference at George Washington University.
• March 23-25, 2004, Emerging Components Third
  Quarterly Conference at the Washington Convention
  Center, in conjunction with FOSE 2004.