WLR3 Payphone lines Interim Process

1
WLR3 Payphone lines - Interim Process
The information presented is indicative only and
is subject to change from time to time.
2

• Interim process for Payphone lines- New Provision
• Interim process for endorsement to support the
  Provision of WLR3 Payphone lines (Type-I) from
  30th June-2007 until proposed withdrawal 60
  calendar days after the Payphone line Strategic
  solution is delivered in Release 600
• Stage 1 Withdrawal of New provision of Payphone
  lines
• Stage 2 Data cleanse activity of Payphone lines
  provisioned using this interim process

3

• Payphone ? Key features
• Operator service assistance
• Operator services being able to detect that the
  line is a Payphone -- this feature will be
  available by default on the Payphone line. To
  restrict operator controlled calls.
• CLI-Withheld feature would also be offered by
  default on the Payphone line
• Other default features (e.g. Caller Return)
  offered on a normal WLR3 PSTN line will not be
  available for Payphone lines
• Termination Type
• Payphones can be installed on either Secure
  Termination or Standard (Plug-in) Termination

4
Payphones Interim Process - overview
New provide order fulfilled
New Provide order
WLR3 Systems
KCI3 to CP
STEP 1 WLR3-CP places WLR3-PSTN Single Line
Provision order (New Provide) in B2B requesting
for secure termination (if required) in the Eng
notes field on the order
STEP 2 CP requests Conversion of WLR3 PSTN
Single Line to a Payphone Line via email to SMC
CP notified via email
WLR3 PSTN Line converted to Payphone Line
5

• Interim process - New Provision key steps
• STEP 1 WLR3-CP places Provision order in B2B
  for a New WLR3 PSTN Single Line
• CP would request Secure Termination (if required)
  in the existing Engineering Notes field on the
  order in the defined format (as mentioned in
  slide 6)
• CP can request relevant Payphone compatible CNF
  in the order making use of the supplied Payphone
  incompatible CNF list (provided in Appendix A)
• STEP 2 CP to contact SMC by email (after WLR3
  PSTN KCI-3 is received for the order) and
• provide Payphone order details to
  SMC (email template provided in Appendix B)
• SMC will validate the Payphone request and
  progress accordingly
• On completion of the Payphone Conversion, SMC
  would notify the CP (via email)
• Maximum Lead-time
• Provision of Payphone-line under this interim
  process would involve a Lead-time of 2 working
  days (Mon Fri) from the day the CP sends the
  request to SMC (through email after WLR3 PSTN
  KCI-3 is received for the order)
• Normal Escalation process is applicable as
  appropriate

6

• Interim process - Payphone Provision ?
  Engineering Notes
• CP must provide the following text (as given
  below) in the Engineering Notes field of the
  Payphone New Provide order to indicate the
  required termination type
• The below texts are applicable for the interim
  Payphone lines only and must not be used for
  orders pertaining to normal WLR3 lines
• Payphone line with a Secure Termination
• The Network Terminating Equipment-NTE5B
  corresponds to Secure Termination
• Termination within the 3 metre rule CP needs to
  provide the following text to request a Secure
  Termination where installation of the termination
  is within the 3 metre rule
• Install NTE5B
• Payphone line with a Secure Termination beyond
  the 3 metre rule with the relevant TRC approved
  In this case, the CP needs to provide the notes
  as given below
• Install NTE5B, extension with locking bar
  
• If the CP requires a standard (non-secure
  termination NTE5A) then the CP need not provide
  any of the above proposed Engineering notes

7

• Interim process - New Provision ? Points to Note
• 118 Barring for Payphone lines will not be
  offered in the Interim process
• Under the Interim Process, CPs can order
  Payphone lines through a Provide order for New
  Provision only
• CPs needs to ensure that there are no Payphone
  incompatible services requested in this New
  Provide order. A list of Payphone incompatible
  CNF will be provided to the CPs.
• When CP requests conversion to Payphone line the
  SMC will validate and if incompatible CNF on the
  line then the CP will be requested to remove by
  Modify order and then resubmit request to convert
  line
• Under the Interim Process, Dialogue Services will
  not indicate the presence of a Payphone/Secure
  termination on a WLR3 line
• CPs Payphone Engineer will not be able to test
  the Payphone functionality until the required
  Payphone conversion is complete

8

• Modify
• CPs must not place any Modify requests on lines
  provisioned as Payphones under this Interim
  process. Modify requests with payphone
  incompatible features will be rejected after
  KCI2.
• Transfer
• Transfer requests on WLR3 Payphone lines (WLR3/
  WLR2/BTR-C) will be rejected after KCI2.
• However, CPs will still be notified under the
  normal Advise of Transfer (AoT) process when
  Transfer requests are raised on Payphone lines
• Conversion
• Conversion requests on WLR3 Payphone lines (WLR3/
  WLR2/BTR-C) will be rejected after KCI2.
• Cease
• Cease requests on Payphone lines will be accepted
  and processed as normal

9

• Data-Cleansing after R600
• When the payphone interim process is withdrawn,
  data cleansing activity will take place on
  Openreach systems for Payphone lines provisioned
  through this Interim process
• Assumption
• For the interim process, the CPs CRM will record
  the asset as a Payphone line. Therefore, to place
  a payphone order on the strategic solution they
  will only have to make the necessary changes on
  the B2B interface.

10

• Limitations of the Interim process
• A WLR3-CP (using Dialogue Services) may spot the
  Payphone line (built under the interim process)
  and request a takeover as it is presented as a
  normal WLR3 line
• Dialogue Services will not indicate payphone-line
  and secure termination details
• WLR3-CPs might accidentally apply Payphone
  incompatible services using Modify order which
  EMP cannot validate
• This is a manually driven process and hence any
  manual errors will highly impact this process

11
Appendix A Payphone Incompatible Services
12
Appendix B Payphone email templates