VoIP Solutions from Zultys

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VoIP Solutions from Zultys

• Iain Milnes, President

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Product Offerings

• Media Exchanges (IP PBX Systems)
• IP Telephones
• Peripherals for VoIP

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Media Exchanges (IP PBX Systems)

• MX30, MX250, MX1200

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Media Exchange Integration

• Internet Gateway
• switch and route IP data
• point-to-point protocol
• firewall and NAT
• VPN
• Datacomm Server
• DHCP
• NTP
• TFTP
• Collaboration server
• presence
• instant messaging
• chat

• Fax server
• origination and termination
• Telephony Gateway
• connect PSTN
• connect legacy PBXs
• connect analog devices
• IP PBX
• auto attendant
• operator stations
• voice mail
• ACD and hunt groups
• call detail records
• call recording

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IP PBX Basic Integration
PBX, Voice mail, ACD and more
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IP PBX Advanced Integration
All functions
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IP PBX Management
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IP PBX Advanced Features

• Presence
• integrated with call handling
• fixed use by operators and ACD agents
• Instant Message and Chat
• IMs are kept within the enterprise
• chat conference
• Video
• any SIP video product (e.g. Windows Messenger)

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IP PBX Call Handling

• Divert calls based on
• date
• time
• presence
• caller ID
• Divert calls to
• voice mail
• cell phone
• another extension
• home or other

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IP PBX Extensions, SIP Addresses

• Belong to the users
• not to desks, wires, or phones
• Extensions can be 2 to 8 digits
• SIP addresses like email addresses
• SIPsales_at_zultys.com
• Users can receive calls at any IP phone
• using binding
• Multiple users on same IP phone
• allows transparent sharing of IP phones
• separate voice mail, extensions, presence

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IP PBX QoS Functionality

• Layer 2
• based on IEEE 802.1P
• 8 priority levels
• maps traffic to different queues
• Layer 3
• based on RFC 2474 and 2475
• differentiated service code-points (DSCP)
• code-points map to specific behavior at each
  router
• Fully enforce QoS policies
• set for traffic entering and exiting the
  enterprise

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IP PBX Integration with other PBX, 1

• MX is peripheral to existing PBX
• MX connects to PBX via PRI or CAS tie lines

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IP PBX Integration with other PBX, 2

• Existing PBX is peripheral to MX
• PBX connects to MX via PRI or CAS tie lines

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Networking Modern PBX systems
Calls can be made internally and between sites
over the WAN, providing cost savings!
Presence and instant messaging between all sites
Users can be reached anywhere in the company
San Francisco
WAN
London
Delhi
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IP PBX Adds, Moves, and Changes

• Easy to add users
• import file
• add a single user in seconds
• When users relocate
• carry phone to new location
• no intervention from administrator

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IP PBX System Administration UI

• Multiple administrators
• different rights
• Provision and configure
• system settings
• users and devices
• voice mail
• auto attendant
• dial plan
• routing and switching
• NAT and firewall

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IP PBX PC Client (MXIE)

• Single interface for all users
• One login
• user, operator, or ACD agent
• Make, answer, terminate, and transfer calls
• Access to voice mail, fax, IM, chat, presence
• Runs under Windows, Linux or Mac OS X

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IP PBX Operators

• No special equipment required
• operators can be located anywhere
• Can see presence of everyone
• instantly check availability for calls
• Minimize training
• drag and drop calls with mouse
• 10 key mode only
• Multiple groups
• each with multiple operators
• skill based routing
• can have different DID for each group

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IP PBX ACD Groups (Basic)

• Ideal for sales or support groups
• included at no extra charge
• Easily communicate with supervisors and other
  agents
• see presence
• send instant messages
• Multiple groups each with multiple agents
• skill based routing

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IP PBX Using Soft Phones

• MXIE internal soft phone
• 100 support for MS Messenger
• industry standard interface using SIP
• video, voice, IM, and chat
• Many other soft phones supported
• Use on PDAs and laptops
• enables mobility within enterprise

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IP PBX Integration with CRM

• MXIE has its own screen pop
• TAPI interface to make and receive calls
• screen pop with most 3rd party packages
• Works with 3rd party CRM applications
• Outlook
• Maximizer
• ACT!
• Available for any user

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MX250 Only 3 cables required
CO ISP
battery backup
Ethernet Switch
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MX250 Connection to Service Providers
ISP
T1, E1, BRA
MX250
LAN
10/100
analog, T1, E1, BRA
NAT, packet filter firewall
PSTN
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MX250 Connection to Service Providers
ISP
DSL
IAD
10/100
MX250
LAN
10/100
analog, T1, E1, BRA
NAT, packet filter Firewall
PSTN
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MX250 Encryption

• Secure internal or external conversations
• secure conversations end to end
• secure retrieval of voice mail
• 128 bit AES encryption
• increases bandwidth requirement by 2
• Negligible time to encrypt or decrypt
• adds 100 µs to packet delay
• Compatible with ZIP 4x4 phones
• or any other standards based device

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MX250 Compression

• 60 channels of G.729 compression
• used only external to the enterprise
• Takes speech 84 kb/s down to 24 kb/s
• Ideal for office to office or office to remote
  worker

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MX250 Fax Termination

• Internal fax termination for 16 channels
• Receive and transmit
• DIDs for any number of users or groups
• Faxes appear in MXIE
• same interface as voice mail
• Eliminate paper fax machines

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MX250 Call Centre (Advanced ACD)

• Queue management for 60 calls
• Queue overflow
• Custom prompts, messages
• Automatic log off of unresponsive agents
• Real time supervisory monitors
• Call recording

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MX250 VPN

• 50 simultaneous VPN sessions

MX250
Internet
Ethernet Switch
IP phones
analog phones
1 to 50 ZIP 4x5 phones
fax machines
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Remote WorkerOption 1
PSTN
Analog Phone
Internet
IP Phone (ZIP 2x2)
Firewall, NAT, VPN
DSL router or cable modem
Computer
Messy Home
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Remote WorkerOption 2
PSTN
Internet
DSL router or cable modem
ZIP 4x5 firewall, NAT, VPN analog phone
Computer
Home Sweet Home
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The remote worker is fully connected
Bangalore
Chennai
VPN is established between phone and PBX
Internet

• Remote worker
• can dial others within the enterprise
• can see presence of others in company
• can send and receive IM

PSTN

• Outside callers dial a single extension
• - phone at corporate office rings
• phone at home office rings

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PSTN upgrade
PSTN
ISDN or analog outside
LAN
SIP inside
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MX30 PBX for ITSP connection

• 30 users
• included capacities are same as MX250
• 30 simultaneous MXIE clients
• with all same features of MX250
• 10 simultaneous RTP sessions
• to ITSP

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MX30 Only 3 cables required
AC power adapter
ISP
Ethernet Switch
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IP Phones

• ZIP 2, ZIP 2x2, ZIP 2x1, ZIP 2x2L, ZIP 2P,ZIP
  2, ZIP 4x4, ZIP 4x5

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ZIP Phones Standards Based

• 100 standards-based
• SIP protocol
• use with MX or any call manager
• 802.1q VLAN tagging
• 802.1p priority marking
• Easy deployment and use
• DHCP addressing
• TFTP file configuration
• support for DNS_SRV
• Patented jitter buffer
• improves quality over Internet

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ZIP 2 Features

• Two call appearances
• Three-way conference
• Dedicated buttons
• hold
• transfer
• mute
• redial
• DND
• forward
• Handset-free dialling

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ZIP 2 Network Compatibility

• Digest Authentication
• TFTP download configuration
• STUN
• Can use in conjunction with MXIE
• handles 16 simultaneous calls
• drag and drop to originate, terminate, and
  transfer

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ZIP 4x4 Functional Display Phone

• Integrates multi-line phone and LAN switch

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ZIP 4x4 Loaded with Functionality

• 4 call appearances
• 4 external 10/100 Ethernet ports
• 5 port switch
• Linux based
• Intuitive buttons
• hold, transfer, dynamic DND, call park pickup,
  mute, redial
• Speakerphone and headset
• Conference calling with 4 others
• Complete calculator
• Adjustable LCD angle
• Set the call forward at destination(Here I am)

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ZIP 4x4 Single Installation
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ZIP 4x4 Cascading Installation
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ZIP 4x5 Loaded with Functionality

• All functions of ZIP 4x4
• Bluetooth
• Voice Activated Dialling
• VPN
• Firewall and NAT
• DHCP server
• Analog phone

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ZIP 4x5 Worlds most functional IP Phone
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ZIP 4x5 Internal Architecture
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ZIP 2xN Family of Phones

• Midrange phones
• five models with same casing
• cost and feature sets between ZIP 2 and ZIP 4x4
• Multiple languages
• LCD menus, users guides, button labels
• Backlight LCD
• Sleek design
• black or white

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ZIP 2xN Family of Phones
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Peripherals for VoIP

• MX25, BPS12, EPS48, EPS24, EPA3

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MX25 Remote Gateway

• Branch office connectivity to main site
• fewer than 25 users
• extends full functionality of MX250
• Mode for gateway
• use alone or with IP-PBX
• Mode for remote survivability
• use with MX250

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BPS12 Battery Backup

• Very reliable
• high quality design for long life
• high quality lead acid batteries
• 6 hours of backup for MX250
• MX250 shuts down gracefully when batteries
  discharge

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EPS24 and EPS48 PoE Switch

• Two functions
• IEEE 802.11af (Power over Ethernet)
• 10/100 Mbps switch at layer 3
• 24 or 48 ports
• no PoE, full power, or half power
• can connect any ZIP phone to every port
• Requires 48 Vdc source (not ac powered)
• use BPS12 or other 48 V battery
• BPS12 powers 48 ZIP phones for over an hour

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Zultys brings Next Generation Benefits

• Connectivity everywhere
• remote workers
• branch to branch
• Productivity
• instant messaging and presence
• computer telephony integration of calls, fax, and
  voice mail
• streamline provisioning and configuration
• Accessibility
• SIP gives more choice in devices and applications
• open standards makes sourcing products easier
• easy deployment and maintenance

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