Internet Access Services IAS

1
Internet Access Services (IAS) Managing the
Universitys Internet Costs.
2

• TOPICS
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

Topics

• Introduction to IAS
• University Requirement for IAS
• Impact to University
• Rollout Strategy

3

• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

Introduction to IAS

• IAS Internet Access Services
• IT system used to account, quota and report on
  Internet download
• First introduced 1999 in response to an Executive
  request to manage increasing Internet costs.

4

• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

Why we need IAS Avg Annual 27 Increase in
Download
5

• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

Impact to University

• University Internet allocation determined by
  budget (2007 budget allows approx 20Tb)

6

• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

Impact to University

• University Internet allocation determined by
  budget (2007 budget allows approx 20Tb)
• Replacement Technology with Jet System - existing
  system EoL
• Old system relies on http proxy traffic
• New system JET-SSG router traps all non 32
  outbound traffic

7

• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

Impact to University

• Extends quota system to staff (previously only
  students received quotas)

8

• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

Impact to University

• Extends quota system to staff (previously only
  students received quotas)
• Quotas based on plans
• Monthly plans to suit requirements
• No actual cut-off, instead shaping
• Plans automatically re-set at EoM

9

• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

User Experience
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• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

User Experience

• After logging in a popup window will display
  useful information about your IAS account
• Leave this popup window minimised while you work
  and Click Logout Now when finished working

11

• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

User Experience

• After logging in a popup window will display
  useful information about your IAS account
• Leave this popup window minimised while you work
  and Click Logout Now when finished working

12

• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

User Experience

• After logging in a popup window will display
  useful information about your IAS account
• Leave this popup window minimised while you work
  and Click Logout Now when finished working

13

• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

User Experience

• Account Management allows you to check your
  quota allocation and usage history
• A handy link to the IAS website is also provided

14

• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

User Experience

• Account Management allows you to check your
  quota allocation and usage history
• A handy link to the IAS website is also provided

15

• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

Proposed Plans and Cost
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• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

User Experience
FAQ What are Internet Access Quotas All students
and staff will receive a monthly quota allowance
to support study and work requirements. Quotas
will be based on Internet plans with all staff
and students in the Base plan by default. The
following plans are available for Students and
Staff Students Monthly (Mb) Annual Quota
(Gb) Base 200 2.4 Standard 350 4.2 Enhanced
750 9 Unlimited Unlimited Unlimited Staff M
onthly (Mb) Annual Quota (Gb) Base 350 4.2 Sta
ndard 500 6 Enhanced 1000 12 Unlimited Unli
mited Unlimited
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• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

User Experience
FAQ How is my Internet Access Quota
Updated Internet plans will be automatically
reset at the beginning of the new calendar month
to refresh available quota for all students and
staff, unless on the Unlimited package in which
case there are no quota restrictions on download.
This means regardless of how much quota you have
used, your quota will be reset to reflect your
plan at the beginning of each calendar month.
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• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

User Experience
FAQ What happens if I exceed my quota
allocation During the course of a calendar month
the following process will occur If less than
80 of your quota is used during a calendar month
than at the beginning of each new calendar month,
quota will simply be refreshed back to your
default plan. If 80 of your quota is reached
during a calendar month, you will receive an
email advising you have reached 80 of your
quota, how much quota your have remaining, and
how many days till reset at the end of the month.
This email will also advise you that at 100
usage your download will be rate shaped, this may
affect the speed at which you can download. The
email will contain a referral to the ITTS
Helpdesk and a link to the IAS website for
further information. At the beginning of the new
month, the quota will be refreshed back to your
default package.
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• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

User Experience
FAQ What happens if I exceed my quota
allocation At 100 usage, you will receive an
email advising that you have reached 100 and
that your traffic download will now be rate
shaped and that this may have an impact on your
download speed. The email will contain a referral
to the ITTS Helpdesk and a link to the IAS
website for further information. At the
beginning of the new month, the quota will be
reset and the rate shaping will be removed.
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• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

User Experience
FAQ How can I request additional quota Student
Students may request additional quota in two
ways By contacting the Lismore ITTS Heldesk and
requesting a one off 50Mb quota increase for the
relevant calendar month. If a student requests
more than 50Mb or requests 50Mb for a second time
in the calendar month they will be referred to
their Delegate or by contacting their delegate
and requesting to be placed into an increased
quota package. Staff Staff may request
additional quota by contacting their delegate and
requesting either a one-off additional quota
amount or to be transferred to larger quota plan.
The delegate will have responsibility to
authorise this request and contact ITTS via
email which will generate a HEAT call requesting
the change. In the event that a Staff member is
unable to contact their delegate within a
reasonable timeframe, ITTS can make a temporary
adjustment until such time that a delegate is
contactable by the staff member.
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• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

System Design
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• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

System Design
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• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

System Design
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• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

IT Support
Client Services ITTS Helpdesk will have a
significant role to play in terms of fielding
client queries and processing HEAT requests from
Delegates Infrastructure Section will maintain
the IAS infrastructure, including DB CIS to
provide web services support and maintain IAS
webpage and determine future quota
policy Executive Reporting to be coordinated
between Helpdesk and Management
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• Topics
• Introduction to IAS
• Requirement for IAS
• Impact to University
• Rollout Strategy

Rollout Strategy
IAS began its rollout over the weekend with the
cutting in of the SSG router which is necessary
to (later) pass traffic through to the JET server
for authentication on the IAS system. ITTS will
be cutover to IAS in the very near future and
piloted to test stability. Next stages will
follow the rollout plan and include Lismore labs,
wireless and modems, residential, staff buildings
and other Tweed CHEC and Sydney to follow based
on Lismore progress QA