Corporate presentation

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Corporate presentation

• Speakers name Henk Sangster
• Department speaker Production TNT Netherlands,
  HRO training department
• Date of presentation March 2007

All about TNT Post More information
http//group.tnt.com Video message
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History at a glance

• 1989 State-owned PTT privatised and renamed
  Royal PTT Netherlands (KPN) with two
  operating companies PTT Post and PTT Telecom
• 1996 KPN acquires the Australian company TNT
• 1998 TNT and PTT Post together become part of the
  TNT Post Group (TPG) PTT Telecom continues
  independently under the name KPN Telecom
  Telecom
• 2005 TPG changes its name to TNT
• 2006 TPG Post changes its name to TNT Post

The company
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TNT
Mail Division
Express Division
The company
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Mail Division worldwide
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Domestic mail general

• Each day we deliver over 17 million mail items in
  the Netherlands
• That adds up to 5.1 billion a year
• This is made possible by 58,880 employees,
  including approx. 35,290 postmen and women and
  Saturday delivery staff
• Our postmen and women walk over 25 million
  kilometres a year
• They deliver the mail to 7.6 million households
  and businesses
• Each household receives 671 mail items a year on
  average
• 6 of mail is sent by consumers and 94 by
  businesses

The company
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Domestic mail the logistic chain
Distribution
Collection
Transport
Sorting
430 Delivery offices 7.5 million Delivery
points 944 PO Box locations 187,000 PO Boxes
19,534 Postbox locations 127 Business
Counters 231 Business Points 815 Post
Offices 1,308 TNT Post Service Points
3 Parcel sorting centres 6 Letter sorting
centres 1 International sorting centre 1
Registered mail sorting centre
300 Trucks 800 Drivers 200 Charters 60 million
Kilometers, load efficiency of approx. 90
The company
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Mail Division organization chart
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Jobtraining personnel letter sorting centres en
postmen

• Knowledge teachingmaterials selfstudy
• Skills learning on the job (counselors trained
  by
• companytrainers)
• Assessment questionnaires (intranet) knowledge
• reviews skills
• Operators, logistic personnel (internal
  transport),
• postmen

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Jobtraining personnel Business counters and
Business points

• Knowledge selfstudy materials
• Skills classroom simulations
• Assessment questionnaires (intranet) knowledge
• reviews skills and competences

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Jobtraining production managersLogistic
Supervisor Worked based NVQ, level 4

• Knowledge TNT selfstudy questionnaires
  (intranet)
• Vocational training centre syllabi / School!
• Skills competences Practical assignments (NCvB,
  company tutor)
• Observations on the job (TNT)
• Cases (TNT / NCvB)
• Simulations (TNT / NCvB)
• Company tutor trained and coached by internal
  verifier NCvB
• Assessment knowledge, skills and competences
• summative assesment by TNT Vocational Training
  centre
• yearly review (manager TNT, questionnaires and
  pratical assignments TNT content)
• House of Education project NCvB TNT Post

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Accreditation of prior learning

• Format for recognizing knowledge, skills former
  experience Portfolio based on NVQ2
• Postmen individual portfolios
• Vocational Training Centre recognition of the
  above
• Leads to shortened learning paths for acquiring
  NVQ2
• Objective
• Increased confidence postmen
• Improved position on external job-/labour market
• Declining mail volumes (domestic mail)
• Increased competition cheap labour / conditions
  of employment
• House of education NVQ2 no TNT content!

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The environment reduction CO2 emissions
Clean up the vehicle fleet
Electric delivery trucks in London!
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Cultural diversity

• Many of TNT Posts ethnic minority employees have
  taken part in an in-house language and social
  integration programme
• This helps employees not only learn Dutch but
  also social values and a profession
• TNT Post managers coach talented Moroccan
  jobseekers
• The management potentials we hire also reflect
  society (10 belong to an ethnic minority)

In society
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Moving the World fight against hunger

• Since 2002, TNT/TNT Post has been a partner of
  the United Nations World Food Programme (WFP),
  the worlds largest food aid organisation. Each
  year WFP delivers food aid to more than 90
  million people, including 56 million hungry
  children, in over 80 countries.
• TNT/TNT Post provides support
• by sharing knowledge and deploying resources
• through the volunteer and specialist programme,
  which includes sending employees abroad to work
  on local projects
• through awareness and fundraising (internal and
  external)

In society
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Thank you for your attention