eGovernance for 10% Growth

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e-Governance for 10 Growth
Shared Services for Multiple States A Catalyst
for Accelerated Uniform Growth
Tanmoy Chakrabarty Tata Consultancy Services New
Delhi 14th July, 2006
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Government Overview - Current
Ministry A
Department - B
HR
Procurement
HR
Procurement
Finance
Service A1
Finance
Service B1
Office A
Department - C
Ministry A
Hospital B
Office B
Service C2
Finance
Office C
Hospital A
HR
Service C1
City A
Procurement
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Lack of Government-wide solution

• Each government agency develops its own systems
  independently
• No holistic view of the regime as a whole
• Low levels of solutions and citizen services
• No sharing of information between people
  organizations

Office A
Hospital B
Ministry A
Office B
Office C
Hospital A
City A
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An Integrated Solution Vision

• A strategic solution enabling the government as a
  whole to perfectly harness information and
  knowledge resources, in order to achieve an order
  of magnitude improvements in effectiveness,
  efficiency and service delivery

Citizen ? Government Citizen ? Not
Ministries/Department
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Simplified Integration
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(No Transcript)
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E-readiness- Indian States
Least Achievers
Below Average Achievers
Aspiring Leaders
Leader
Average Achievers
Karnataka, Tamil Nadu, Andhra Pradesh, Maharashtra
, Chandigarh
Expectants
Kerala, Gujrat, Goa, Delhi, Punjab, Haryana
West Bengal, Pondicherry, Madhya Pradesh
Uttar Pradesh, Chattisgarh, Orissa, Sikkim,
Himachal Pradesh, Rajasthan
Mizoram, Jammu and Kashmir, Assam, Meghalaya,
Uttaranchal, Jharkhand
Lakshadweep, Manipur, Tripura, Arunachal
Pradesh, Andaman Nicobar, Bihar, Daman Diu,
Dadra Nagar Haveli, Nagaland
Source NCAER E-Readiness Report 2004
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Shared Services Objectives

• To ensure uniform development of participating
  Member States
• To leverage technology to increase the pace of
  state development
• To enable states to share investments and
  benefit from economies of scale

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The Proposition
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Proposition

• Establish thought leadership by bringing about
  quantum benefit to citizens in participating
  states using technology as an enabler
• A citizen service solution to be implemented on
  an ASP basis
• A data center will be established in a nodal
  location
• All states will connect through the Net and
  citizens can access through the Kiosk model

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Indicative Services/TransactionsIntra Government
and Citizen Centric

• Value Added Tax
• Road Tax
• Land Records
• GIS
• Farmer Market Access/Information
• Educational Services
• NREGS
• Utility Payments
• Grievance Redressal/RTI
• E
• eHealth

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Central Data Center Concept
Dealer Master
Dealer Master
State 2
Dealer Master
State 3
State 1
Central Application Web Server / App Server /
User Administration
Check Posts Direct
State n
State 4
Check Posts Via State
Dealer Master
Dealer Master
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Traditional Bill Collection verses eSeva
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Business Model Options For Govt.
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The Proposition Business Model

• IT Services Partner will invest majority stake in
  this venture
• Central Government or Nodal Entity to endorse the
  project
• Each participating state to invest minority stake

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The Proposition Business Model

• Revenue comes from a value based transaction fee
• Self Sustaining proposition
• Charges nominal and will leverage economies of
  volume
• Leveraged and quick roll out
• Uniform growth and digital proliferation

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Multi - State ASP Model Case study North
Eastern States VAT
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About the Project

• Turnkey project Single point of Accountability
• Includes
• Hardware, Software, Connectivity and Maintenance
• Setting up and maintaining a Data Center
• 24X7 Data Center support
• Status Completed and operational
• Delivered in 16 weeks from start date

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Project Current Status (Contd.)
Application Usage in Production (As of 20th Apr
06)
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The Impact

• NE States are ahead of the rest of the country in
  interoperability
• Goods tracking system - state of the art
• Rapid increase in tax revenue
• Quantum reduction in tax evasion
• Economic development as a region

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Thank Youtanmoy.chakrabarty_at_tcs.com