Day 12 Assignment

1
Day 12 Assignment

• Organizational Reports will be presented next
  class.
• Use Form for Speech Outline as guide.Use COMM
  Critique sheet for structure.
• Outline on 4x6 note cards using key words and
  phrases.
• Rehearse
• Bring _____ COMM Critique sheetsto class

2
Todays Agenda

• Workforce Diversity Issues Quiz
• Review Chapter 3, Verbal NonverbalMessages.
• CD Non-Verbal Messages /Gestures around the
  World site.
• Nonverbal exercise/s
• Idioms

3
VERBAL MESSAGES MAY BE MISUNDERSTOOD

• Clarity and Ambiguity
• Use unequivocal terms(equivocal terms two
  different meanings)
• Lower-Level Abstractions specific(high-level
  abstractions less detail)
• Watch jargon
• Strategic Ambiguitypromotes harmony softens
  harsh messages

4
VERBAL MESSAGES MAY BE MISUNDERSTOODInflammatory
Language

• Strong emotions can generate negative feelings
• Avoid Biased Language(terms seem objective but
  conceal an emotional bias)
• Watch out for Trigger Wordscan set off intense
  emotional reaction

5
Masculine Feminine

• Report talk informative
• Instrumental tasks
• Advice to solve problems
• Assertive, certain,
• Direct, authoritative

• Rapport talk connections
• Expressive relationships
• Support for feelings
• Tentative, questions,
• tag questions, apologetic

Mixed-Gender Strategies combined style. Rated
high by both males and females
6
Sexual Harassment

• Two Types1. Quid pro quo (this for that)
• 2. Hostile Work Environment
• Note The Civil Rights Act of 1964
• Third-party harassment
• Equal Employment Opportunity Commission
• Avoiding sexual Harassment situation
• Responding to S.H. (know options)

7
NONVERBAL COMMUNICATION(Messages expressed by
other than linguistic means)

• Characteristics
• Communicative Value
• Powerful
• Ambiguous
• Expresses Attitudes
• Culture-Bound
• Differs Internationally

8
TYPES OF NONVERBAL COMMUNICATION

• Voice (paralanguage wide range of vocal
  characteristics to express attitude)
• Appearance
• Face Eyes
• Posture Movement
• Personal Space Distance (four zones)
• Physical Environment (proximity)
• Time