eParticipation presentation 050623

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Internet and Community Participation Matt
Poelmans, ICTU REVIT Conference Tilburg, June
22-23, 2005
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Topics

• Why use ICTs for Improving Participation?
• Examples of Good Practices
• Lessons Learned

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Why use ICTs?

• Institutional Democracy not sufficient any more
• Rise of new Affiliations (single-issue)
• Alternative Ways of Involvement and Participation
• e-Government, e-Democracy, e-Citizen

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e-Participation

• Information Gathering
• Exchange of Views
• Collective Action
• Interactive Decisionmaking
• ICTs both source and enabler

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Good Practices (Cohesion)

• Borough Recollections (www.geheugenvanoost.nl)
• Fire Casualties Community (www.jongeren.volendam.n
  l)
• Borough Shareholders
  (www.wijkaandelen.nl)

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Good Practices (Participation)

• Voting Assistent (www.stemwijzer.nl)
• Noise Net (www.geluids.net)
• e-Citizen Service Code (www.burger.overheid.nl)

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e-Citizen Service Code standards

• Choice of communication channel
• Transparancy of public sector
• Overview of rights and duties
• Personalised information
• Convenient services
• Comprehensive procedures
• Smart administration
• Enabling benchmarking
• Empowerment
• e-File

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Lessons Learned

• Clarify role (initiate, stimulate, facilitate)
• Specify goal (empowerment, cooperation,
  democracy)
• Availability Infrastructure (Multichannel)
• Continuity Project (Management)

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Drs Matt Poelmans, Director e-Citizen
Programme ICTU Nieuwe Duinweg 24 Postbox
84011 2508 AA The Hague The Netherlands phone 3
1708887839 e-mail matt.poelmans_at_ictu.nl internet
www.burger.overheid.nl