The Importance of Business Etiquette

1
The Importance of Business Etiquette

• Week 1

2
Knowing When to Shake Hands

• Renewing an acquaintance.
• Acknowledging someone who enters your office or
  home.
• Greeting a client, new coworker, host, or others
  you know or are meeting for the first time.
• Concluding a transaction.
• Leaving a business or social event.

3
The Importance of Being a Good Representative

• As a representative of your company, you not only
  stand for yourself, but for your company as a
  whole.
• Respect your clients time by being punctual to
  meetings and meals.
• Respect your customers even the rude ones!
  Dont repay rudeness with rudeness.
• Respect your clients privacy. Avoid prying into
  private affairs unless invited to do so.
• Handle yourself in a gracious and courteous way
  during business meetings.
• Write follow-up letters and thank-you notes to
  clients.
• Remember that you are an employee at all times
  when at conventions and trade shows even in the
  evening!