Beating information chaos via changing information logistics

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Beating information chaos via changing
information logistics

• Dr. Ilia Bider, IbisSoft, Sweden

Improving internal communication/collaboration
through proper use of todays ICT technology
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Presentation IbisSoft a knowledge based
consulting company

• Our mission - promoting business process
  orientation as a way of working, and  automation
  of business processes as a way of achieving high
  productivity and quality in administration and
  management

Where does our knowledge come from?
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IbisSoft a laboratory for Information Systems
(IS) Research

• IS field studies behavior of IT-enabled human
  organizations
• Two ways of study complex systems
• With minimum interference
• With maximum interference

VS
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Prolog Problems withBackup storage
- tip of an iceberg
Companies struggle with large storage volumes
Volvo invests 37000000 - in a project to reduce
e-mail usage
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What is under?
Information chaos

• Why?
• It is easy to produce and transfer information
• We get more than we can consume and process
• And we cannot find what we need in this multitude
  
• Because we use the working habits from
  pre-computers era shuffle documents around
  (only now, in electronic form)

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Why are old habits dangerous?
Chaos on the desk becomes unmanageable in the
computer
One particular habit that needs changing -
information logistics
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Information logistics - bringing together people
and information

• Can we achieve conveyor belt cost-effectiveness?
• Is the logistics simple?

• Let us try something else move people to
  information

Move information to people - conveyor belt
logistics

• Cost-effective
• Relatively simple logistics

• Conveyor belt in industry

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Information logistics - bringing together people
and information

• Construction site

Move people to information - construction site
logistics
Asking somebodey else to do the job at your desk
Convenient
but difficult to organize
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Conveyor belt vs. Construction site Summary

• Why conveyor belt logistics was employed in
  pre-computers era?
• It was much cheaper to move information than
  people
• It was difficult to arrange construction site
  logistics so that people do not run into each
  other on the way to, from or at the construction
  site
• However

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Moving in the virtual world is neither expensive
nor difficult nowadays

• Going to the bookshop in the virtual world is
  easy

And its quite OK if thousands go to the same
shop
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What is the difference between moving information
and moving people
Example1 Moving information to people

Sending a document
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What is the difference between moving information
and moving people
Example2Moving people to information
Asking to go to a place where a document is
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What is the difference Summary

• Costs of movement
• To move people to information is as cheap as to
  move people to information
• Cost-effectiveness
• Improves when moving people to information
• Quality
• Improves when moving people to information

• Consequence move people to information

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What is needed for implementing construction site
logistics?
Multi-case/desk/worker environment
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In which
Desks are arrange in a proper way
Documents
Logbook
To do list

Time Machine
Call panel
How one works in such an environment
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Example of how it could look like
Call panel
Executing task in context

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What have we actually described?

• A process-oriented way of working, which is
• Efficient teamwork where members of a team
• are building many different houses in parallel
• while fully exploiting time, and the unique
  competence and experience of each member

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Next step Automation of business processes
(Just-in-Time principles)

• Move right person to right place at right time
  with right tools
• Automated JiT-planning
• identify where and when some person is needed
• Automated JiT- human resource management
• decide on whom to move to this place
• Automated JiT- knowledge management
• give right tools to complete the task

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What new logistics automation of business
processes gives?

• Higher productivity, and
• Higher quality
• via optimal use of time, competence, and
  experience of people engaged in business process
• Additional benefits that could be easily
  obtained
• Performance measurement for improvement
• Better tracking and accountability
• Goal-conciseness of personal
• Experience and knowledge sharing
• Transparency

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What is needed?

1. A computer system that implements a virtual
   environment for construction site logistics and
   JIT-principles
2. Reengineering of business processes, to fully
   utilize the possibilities provided by new
   logistics
3. Teaching and inspire people to use the new
   logistics in their every-day work

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Summary

• We have a challenging task beating information
  chaos
• We have a promising approach new information
  logistics
• Today's technology provides tools for employing
  the new logistics
• The only thing we need is changing our
  pre-computer habits

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Thank you for your attention!

• Ilia Bider, IbisSoft
• www.ibissoft.com/English
• Email ilia_at_ibissoft.se