Customer Satisfaction

1
Customer Satisfaction
Since 1990.
2
Introduction

• 240co
• Customer Service Department
• Ola Dziunycz
• Kristine McKinlay
• Dapeng Yan
• Melanie Bertrand

3
240co - Overview

• 240co is a new company as of 1990. (It is not a
  yet a technology company)
• We manufacture Secur whose direct competitors
  are Depends, Attends, Tranquility, Promise,
  Molicare others in adult incontinence
  marketplace....

4
Organization

• CEO IP Freeleigh
• VP client services Betty wont
• Marketing
• Sales
• Customer service

5
Mission

• Make our customers happy (dry)
• Meet clients demands and needs
• Offer quality service
• Guarantee quick response
• Integrate information system into customer
  service

6
Our Competitors

• (We plan on capitalizing our competitors by)
• Researching our competitors customer service
  departments
• Implementing their successful systems

7
Communications

• Establish Intranet system to facilitate efficient
  communication through all levels of the
  organization
• Have an easily accessible website (to both
  clients and to our customer service department)
• Periodical random phone surveys to clients to get
  feedback

8
Communications (continued)

• Provide our customers with 24-hour access phone
  system
• Central database system that helps organize and
  store all information about our clients
  (convenience, customer updates, professionalism)

9
CRM

• CRM coordinates all business processes around
  firm's interactions with its customers in sales,
  marketing, service
• CRM (customer relationship management) will
  optimize the relationship between the
  existing/potential customers and our company.

10
Wrap - Up

• Our responsibility as customer service department
  is to meet customer demands through
• Quality service
• Guaranteed quick response
• Customer satisfaction

11
Conclusion

• We look forward to working with all levels of
  the company
• Thank you very much for your time!

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