National Outstanding Ski Patrols - PowerPoint PPT Presentation

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National Outstanding Ski Patrols

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The talent on the patrol is an untapped resource that can be used, if asked! ... Export the patrol's talents for others to learn ... – PowerPoint PPT presentation

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Title: National Outstanding Ski Patrols


1
Welcome Central Division Patrollers
  • Agenda
  • Kick Off - Jim Woodrum
  • Awards Gregg Reese Dick Jacques
  • Ski Industry Update Chris Stoddard
  • Recruiting Christopher Morris
  • Panel Discussion on Recruiting Sandi Hammons,
    Alida Moonen, Christopher Morris
  • National Office Wayne
  • Block
  • Wrap Up Jim Woodrum

2
Building a Great Ski Patrol for your Area
  • Jim Woodrum
  • Central Division Director
  • National Ski Patrol

3
How to build your Patrol
  • Area Owner/Managers request of us in Central
  • Strong Skiers/Riders
  • New/Young Recruits
  • Elements Needed for Strong Patrols
  • Whats in this for the Owners/Area Managers

4
Last few years Area Owners requested a couple of
things from us!
  • 1. Help patrollers be better skiers/riders,
    because they represent the area.

5
What we have done!
  • Increased our Ski/Toboggan Workshops to 3/yr.
    Last year we were at Trollhaugen, Granite Peak,
    Boyne Highlands w/ nearly 300 Instructors/Inst.
    Trainers
  • Increased our Skier Enhancement Seminars to over
    32 last year with over 400 participants
  • Increased our Toboggan Enhancement Seminars to
    over 44 with over 800 participants
  • Increased our NSP-C Ski School to over 175
    members with 25 Level III, 40 Level II, 50 L Is,
    and many dual ASEA/PSIA
  • We have 570 Toboggan Instructors which includes
    122 Toboggan Instructor Trainers in the Central
    Division

6
2nd Request
  • Owners asked us to help with recruiting
    new/younger patrollers into the system

7
Here is what we did!
  • We increased the number of junior patrollers and
    the number of areas that utilize juniors
  • We conducted three seminars at the Fall 08
    Division meeting to show how successful patrols
    are recruiting new members
  • We have yet another seminar being presented at
    the Fall 09 Division meeting
  • We had the privilege of honoring our own CD
    Outstanding National Student Patroller in 08 and
    we repeated again this year, TBA

8
How to build a Great Ski Patrol
  • Suggestions that may help
  • Your patrol is integrated into the area
    management structure as a department of the area
  • Recruiting and Retaining Volunteers
  • Continuous investment in Patrol and Personal
    Skills development
  • Higher Level Credentialing instructors,
  • ITs, region/division leaders
  • Customer Service
  • Skier Outreach promoting the area
  • Risk Management Considerations

9
Patrol Leadership Roles
  • Each Patrol Director/Representative combines to
    make up a Region Board of Directors
  • Each Region Director combines with the other
    regions to compose the Central Division BOD.
  • Each Region and the Division has a staff to carry
    out the NSP main mission deliver educational
    courses with credentialing
  • This mission means we need instructors and events
    to be able to deliver these programs
  • There are many opportunities for patrollers to
    become instructors/trainers in the many national
    programs and/or leadership roles in the
    region/division/national

10
Why is it important that you integrate Patrol
Leadership into the area management structure?
11
Why is it important to integrate Patrol
Leadership into the area team?
  • They get clear direction from area
    owner/management!
  • The talent on the patrol is an untapped resource
    that can be used, if asked!
  • They are at the area because they want to be
    there, they arent forced to be there!
  • The center of many volunteers is a core value
    where they want to help!
  • They want the business to be successful!

12
Recruiting and Retaining Volunteers
  • People have less and less discretionary time and
    money
  • Why would an area owner/manager want to join
    your patrol
  • ????
  • ????
  • Whats in this for them

13
What makes a patroller tick!
  • Patrollers want to help others
  • Patrollers want to give back or contribute to the
    sport or industry
  • Patrollers enjoy teaching others what they know
  • Patrollers want to contribute to the communities
  • They like being a part of the outdoor environment
  • They want to enjoy themselves and ski/ride
  • Patrollers want to be a part of and belong
  • Patrollers want to become better skiers/riders

14
Investment in Patrol and Personal Skills
Development
  • Create an environment where the patrol is self-
    sufficient in all NSP Programs
  • MTR, Avalanche, SR, Ski/Riding, Toboggan, OEC
  • Develop Instructors/Trainers
  • Host events where the patrol can show their
    Moxie!
  • Export the patrols talents for others to learn
  • Help the patrol find financial routes to offset
    some of their costs, ie, fund raising,
    contributions, donations, etc.

15
Higher Level Credentialing instructors, ITs,
region/division leaders
  • To improve skiing skills we use the PSIA/ASEA
    teaching, progression from Level I to III
  • Instructors/Instructor Trainers in all
    disciplines
  • Program advisors/supervisors/directors
  • Leadership roles within the patrol,
  • section, region and division
  • Leadership roles in other volunteer
    organizations, Special Oylmpics,
  • Red Cross, etc.

16
Focus on Customer Service
  • Patrols use programs like, Excuse Me Please
  • Training takes place to help patrollers
    understand what role they can play in Customer
    Service
  • Patrollers dont want to be police, they want an
    environment where people dont get hurt
  • Since we are in the entertainment/recreational
    industry, we need to help patrollers understand
    the expectations that are important to area
    owners/managers

17
Skier/Rider Outreach promoting your area
  • Patrollers attend and promote the area with local
    ski clubs/groups
  • Patrollers help support and host community events
    like the Special Olympics
  • Patrollers have radio/TV/newspaper spots to
    promote the area
  • Patrollers meet with skier/rider group leaders to
    help them with skier services

18
Risk Management Considerations
  • Your management team, including patrol
    leadership, reviews accident facts and
  • takes steps to improve performance
  • Accident grids
  • Terrain Park issues
  • Accident follow- ups
  • Types and body parts affected
  • Investigate links with hill operations, time of
    day, skills of skiers/riders, etc.

19
So whats in all of this for area owners/managers!
  • Highly skilled staff in the following
  • First Aid
  • Skiing Toboggan Techniques
  • Rescue processes
  • chair evac
  • rope rescue techniques
  • Missing customers
  • Back country survival
  • Various equipment knowledge
  • Etc.
  • Ambassadors for the areas

20
Why Patrols?
  • Most of the Insurance Carriers look for it
  • Brand Equity with the NSP Logo
  • Customers know us and expect us to be there
  • Customers trust us
  • Risk Management Support
  • Customer Relations
  • Credentialed/Competent help on the slopes
  • Knowledgeable interfaces with outside agencies,
    i.e. fire, police, rescue, life squads, etc.

21
Whats in it for Patrollers
  • It changes, at first most likely it is the free
    skiing/riding
  • Camaraderie with a common interest, ski/ride
  • Being a part of your resort
  • A way to give back to the sport/industry
  • Part of a bigger community
  • A part of an extended family


  • End

22
Division Direction for the 09/10 Ski Season
  • Toboggan and Ski Refreshers registered on
    National Database
  • Patroller 101 Registered in every Patrol with
    Candidates
  • SESs at every area
  • Continue recruiting new diverse patrollers
    Generation Y, snowboarders, pinners
  • Continue to use our programs and promote Senior
    and Certified Patrollers
  • Create a Professional Image
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