Title: National Outstanding Ski Patrols
1Welcome Central Division Patrollers
- Agenda
- Kick Off - Jim Woodrum
- Awards Gregg Reese Dick Jacques
- Ski Industry Update Chris Stoddard
- Recruiting Christopher Morris
- Panel Discussion on Recruiting Sandi Hammons,
Alida Moonen, Christopher Morris - National Office Wayne
- Block
- Wrap Up Jim Woodrum
2Building a Great Ski Patrol for your Area
-
- Jim Woodrum
- Central Division Director
- National Ski Patrol
3How to build your Patrol
- Area Owner/Managers request of us in Central
- Strong Skiers/Riders
- New/Young Recruits
- Elements Needed for Strong Patrols
- Whats in this for the Owners/Area Managers
4Last few years Area Owners requested a couple of
things from us!
- 1. Help patrollers be better skiers/riders,
because they represent the area.
5What we have done!
- Increased our Ski/Toboggan Workshops to 3/yr.
Last year we were at Trollhaugen, Granite Peak,
Boyne Highlands w/ nearly 300 Instructors/Inst.
Trainers - Increased our Skier Enhancement Seminars to over
32 last year with over 400 participants - Increased our Toboggan Enhancement Seminars to
over 44 with over 800 participants - Increased our NSP-C Ski School to over 175
members with 25 Level III, 40 Level II, 50 L Is,
and many dual ASEA/PSIA - We have 570 Toboggan Instructors which includes
122 Toboggan Instructor Trainers in the Central
Division
62nd Request
- Owners asked us to help with recruiting
new/younger patrollers into the system
7Here is what we did!
- We increased the number of junior patrollers and
the number of areas that utilize juniors - We conducted three seminars at the Fall 08
Division meeting to show how successful patrols
are recruiting new members - We have yet another seminar being presented at
the Fall 09 Division meeting - We had the privilege of honoring our own CD
Outstanding National Student Patroller in 08 and
we repeated again this year, TBA
8How to build a Great Ski Patrol
- Suggestions that may help
- Your patrol is integrated into the area
management structure as a department of the area - Recruiting and Retaining Volunteers
- Continuous investment in Patrol and Personal
Skills development - Higher Level Credentialing instructors,
- ITs, region/division leaders
- Customer Service
- Skier Outreach promoting the area
- Risk Management Considerations
9Patrol Leadership Roles
- Each Patrol Director/Representative combines to
make up a Region Board of Directors - Each Region Director combines with the other
regions to compose the Central Division BOD. - Each Region and the Division has a staff to carry
out the NSP main mission deliver educational
courses with credentialing - This mission means we need instructors and events
to be able to deliver these programs - There are many opportunities for patrollers to
become instructors/trainers in the many national
programs and/or leadership roles in the
region/division/national
10Why is it important that you integrate Patrol
Leadership into the area management structure?
11Why is it important to integrate Patrol
Leadership into the area team?
- They get clear direction from area
owner/management! - The talent on the patrol is an untapped resource
that can be used, if asked! - They are at the area because they want to be
there, they arent forced to be there! - The center of many volunteers is a core value
where they want to help! - They want the business to be successful!
12Recruiting and Retaining Volunteers
- People have less and less discretionary time and
money - Why would an area owner/manager want to join
your patrol - ????
- ????
- Whats in this for them
13What makes a patroller tick!
- Patrollers want to help others
- Patrollers want to give back or contribute to the
sport or industry - Patrollers enjoy teaching others what they know
- Patrollers want to contribute to the communities
- They like being a part of the outdoor environment
- They want to enjoy themselves and ski/ride
- Patrollers want to be a part of and belong
- Patrollers want to become better skiers/riders
14Investment in Patrol and Personal Skills
Development
- Create an environment where the patrol is self-
sufficient in all NSP Programs - MTR, Avalanche, SR, Ski/Riding, Toboggan, OEC
- Develop Instructors/Trainers
- Host events where the patrol can show their
Moxie! - Export the patrols talents for others to learn
- Help the patrol find financial routes to offset
some of their costs, ie, fund raising,
contributions, donations, etc.
15Higher Level Credentialing instructors, ITs,
region/division leaders
- To improve skiing skills we use the PSIA/ASEA
teaching, progression from Level I to III - Instructors/Instructor Trainers in all
disciplines - Program advisors/supervisors/directors
- Leadership roles within the patrol,
- section, region and division
- Leadership roles in other volunteer
organizations, Special Oylmpics, - Red Cross, etc.
16Focus on Customer Service
- Patrols use programs like, Excuse Me Please
- Training takes place to help patrollers
understand what role they can play in Customer
Service - Patrollers dont want to be police, they want an
environment where people dont get hurt - Since we are in the entertainment/recreational
industry, we need to help patrollers understand
the expectations that are important to area
owners/managers
17Skier/Rider Outreach promoting your area
- Patrollers attend and promote the area with local
ski clubs/groups - Patrollers help support and host community events
like the Special Olympics - Patrollers have radio/TV/newspaper spots to
promote the area - Patrollers meet with skier/rider group leaders to
help them with skier services
18Risk Management Considerations
- Your management team, including patrol
leadership, reviews accident facts and - takes steps to improve performance
- Accident grids
- Terrain Park issues
- Accident follow- ups
- Types and body parts affected
- Investigate links with hill operations, time of
day, skills of skiers/riders, etc.
19So whats in all of this for area owners/managers!
- Highly skilled staff in the following
- First Aid
- Skiing Toboggan Techniques
- Rescue processes
- chair evac
- rope rescue techniques
- Missing customers
- Back country survival
- Various equipment knowledge
- Etc.
- Ambassadors for the areas
20Why Patrols?
- Most of the Insurance Carriers look for it
- Brand Equity with the NSP Logo
- Customers know us and expect us to be there
- Customers trust us
- Risk Management Support
- Customer Relations
- Credentialed/Competent help on the slopes
- Knowledgeable interfaces with outside agencies,
i.e. fire, police, rescue, life squads, etc.
21Whats in it for Patrollers
- It changes, at first most likely it is the free
skiing/riding - Camaraderie with a common interest, ski/ride
- Being a part of your resort
- A way to give back to the sport/industry
- Part of a bigger community
- A part of an extended family
-
End
22Division Direction for the 09/10 Ski Season
- Toboggan and Ski Refreshers registered on
National Database - Patroller 101 Registered in every Patrol with
Candidates - SESs at every area
- Continue recruiting new diverse patrollers
Generation Y, snowboarders, pinners - Continue to use our programs and promote Senior
and Certified Patrollers - Create a Professional Image