Empowering the Automotive Aftermarket Community

1
AAAA RoadshowautoEtrade initiative

• Empowering the Automotive Aftermarket Community

2
Telstra eBusiness and AAAA Partnership

• Presentation Agenda
• Introduce Telstra eBusiness Services
• eBusiness in Australia (trends, solutions)
• AAAA Solution overview
• Telstra eBusiness Community Enablement Program
• Understanding your role
• QAs

3
Telstra eBusiness Services - Vision Statement

• To establish Telstra as the leading provider of
  transaction based ICT solutions in key industry
  sectors in the Australian economy within 3 years
• Targeted industry sectors are retail, health,
  automotive, banking and finance, trade and
  transport and insurance

4
Telstra eBusiness Services

• Subsidiary of Telstra Corporation
• Telstra Business Govt. (Services Solutions)
• Telstra eBusiness
• Industry solutions
• Supply Chain Solutions
• Connectivity Solutions
• Proven experience
• Community Enablement programs

5
Telstra Resources

• Now also an Integrated IT Services Company
• Telstra Service Solutions
• Kaz
• Business Process Outsourcing
• Desktop and IT Services
• Consulting
• Telstra eBusiness

6
Experience in Industry Solutions

• Insurance Industry
• Sunrise Exchange
• Winner 2004 Industry Award Technological
  Innovation
• Automotive
• AANX
• Trade Transport
• Health
• Retail
• Banking and Finance
• Payment services

7
Perspective on eBusiness in Australia
In 2001, eBusiness was estimated at 6.2 billion
and is predicted to rise to 87.1 billion in 2006
Source IDC, 2003
8
Definition of eBusiness Services

• Enable Business to Business Integration between
  many geographically dispersed businesses and
  government customers
• Typically operate at an application level in
  verticals, enabling end to end, computer to
  computer integration (straight through
  processing)
• Business transactions eg. Supply chain,
  payments, health claiming, etc
• Business information and reporting

Source NOIE, 2003
9
The top benefits of eBusiness in Australia..

• eBusinesses are gaining a competitive advantage
• eBusiness in Australia is widespread and
  delivering benefits to the economy
• Emerging applications are boosting eBusiness
  gains
• eBusiness facilitates cost reductions
• eBusiness provides new ways to generate revenue
• eBusiness improves relationships with suppliers
  and improved service to clients
• Collaborative online exchanges can generate
  eBusiness benefits for buyers and sellers
• eBusiness is facilitating major transformations
  industry structures and business processes
• eProcurement by Government is acting as a driver
  to get businesses online

Source Ernst Young, 2003
10
Drivers and Trends of Electronic Trading -
Globally

• Traditional EDI
• Has been very successful
• Not widely used for smaller businesses
• Perception - inflexible and expensive
• Has led to supply chain initiatives that are
  fragmented in terms of solutions
• Motor industry is faced with similar problems
• Manual based communications
• Error prone
• Slow
• No integration or standards

11
Where is eBusiness today?
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Solutions that fit today and will allow growth

• New IP based electronic supply chain solutions
• More flexibility
• Multiple accesses
• Trading solutions to match business requirements
• Professional services to meet integration
  requirements
• Highly secure trading environments and access
  solutions
• Industry applications that provide value and
  efficiency gains

13
How does this impact AAAA?
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AAAAs eBusiness Community Solution

• Electronic supply chain trading solutions that
  will enable the industry to collaborate
  efficiently and effectively
• Specific solutions for Large, medium and small
  organisations
• Cost reductions through productivity
  improvements, work flow efficiencies, resource
  allocations
• Standardised processes that will improve
  communication, tracking and reporting at industry
  and business level with support services
• Access to professional services and community
  enablement
• On ramp of leading-edge applications specific to
  business requirements and industry needs

15
How does this translate by business size and
needs?
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Large Enterprise Solution

• Needs
• Communication in Real time
• Ability to facilitate appropriate
• Connectivity solutions
• Manage workflow processes more
• Efficiently
• High Security
• Integration into ERP Systems

• Typical Position
• Large number of trading partners
• High Volume transactions
• Fragmented Trading Platforms (networks)
• IT depts but not specialists
• Looking for managed services to improve costs

• Solution Benefits
• Robust trading applications
• Variety of connectivity options
• Secure, reliable managed services
• Professional services to assist with integration
• Expert resources
• Community Enablement program

17
Medium Enterprise Solution

• Needs
• Ability to transact with trading partners on-line
• Communication in real time
• Optional integration into back office systems
• Manage workflow processes more
• efficiently
• Secure trading environment

• Typical Position
• Medium number of trading partners
• Medium Volume transactions
• Minimal to no integration
• Fragmented Trading Platforms (networks)
• Small to no IT depts
• Looking for managed services to improve costs

• Solution Benefits
• Robust trading applications
• Secure, reliable managed services
• Professional services to assist with integration
• Shrink wrap solutions for non integrated
  enterprise
• Expert resources
• Community Enablement program

18
Small Enterprise Solution

• Needs
• Simple, easy, standalone application for on-line
  trading at manageable costs
• Plug and play components
• Low cost connectivity solutions
• Secure trading environment

• Typical Position
• Low number of trading partners
• Low volume transactions
• No IT dept/expertise
• Fragmented desktops
• Larger degree of impact with changes

• Solution Benefits
• Robust trading applications to fulfill business
  requirements
• Reasonable and manageable cost structures
• Secure, reliable managed services
• Professional services to assist with
  installations
• Expert resources
• Community Enablement program

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What are the connectivity solutions available ?
20
Connectivity Solutions
U Connect
Always On
21
What will our community look like once we are all
enabled?
22
AAAA Trading Community
AAAA Community
Larger Automotive Traders
HELP DESK -Access Managment -Service Enquiries
-Service Assurance
DOTT
COMMUNITY
FRAME RELAY
Federal
Community Members Access via Connectivity Options
Customs
Small Orgs
EXISTING NETWORK
ROAMING
Passenger Vehicle Mfg
Medium Orgs
Research
Insurance
Admin
Freight Buses Mfg.
Large Orgs
CAD / Design
Supply Chain
BDSL
Transport
Component Mfg.
Payments
DIAL UP
Private
INTERNET
Import/Export
Importers
PRIVATE NETWORK
DSL
Exporters
23
How does the community enablement program work?
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Stages of Community Engagement
Other Communities
Phase 3
Smaller members with small number trading partners
Phase 2
Medium members with medium trading partners
Phase 1
Spokes
Initial Engagement Here
Mitsubishi
Larger Members with Multiple Trading
Partners Hubs
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Community Enablement program end-to-end
1
Hub Engagement
2
Solution Preparation
Trading Partner Briefings
3
6
Weekly Program Review
6
Weekly Program Review
4
Community Engagement
5
Trading Partner Activations
7
Post Implementation Review
26
Engagement with Hubs
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Community Enablement - Hubs

• Workshops to define solutions
• Review the HUBS document sets
• Define and document the Message Implementation
  Guidelines
• Determine development requirements
• Test sample messages
• Review the Trading Partner list
• Prepare Trading Partner information packs in
  conjunction with the HUB
• Agree rollout strategy and programme timing with
  the HUB
• Communicate with trading partners

28
Engagement with Spokes
29
Community Enablement Communication Process
First Steps
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Community Enablement Program - Spokes

• Activation process between the HUB and Trading
  Partners once a completed registration form has
  been received
• Acknowledge registrations as they are received
  and set action plan
• Despatch and configure software as required
• Initiate test transactions between the HUB and
  Trading Partner
• The Help Desk monitors the transactions
• The Help Desk confirms the success of the e-2-e
  test
• The parties signoff on the activation
• Activations and results are tracked and reported

31
Now that we are enabled, what other benefits are
available to the AAAA Community?
32
Future developments

• New Industry Applications
• TradeBeam, i-Supply
• Infomedia, Microcat Market
• Other Industry Developments
• Complimentary Applications
• ePayment
• Other business processes

33
What is the role of AAAA members?
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Prepare for Change

• Understand your business requirements now and for
  the future (how will you grow through technology
  benefits?)
• Understand how changes will impact your
  organisation
• Communicate Business benefits to all internal and
  external stakeholders
• Assign project manager and identify resources to
  facilitate impact of changes (primary and
  secondary contacts)

35
Telstra eBusiness welcomes the opportunity to
support the AAAA autoEtrade initiative and look
forward to working with all of youThank You