Managing Up

1
Managing Up

• International Association of Administrative
  Professionals
• Dave Vollmer, Chippewa Valley Technical College
• Center for Performance Excellence

2
Objectives

• Explain the characteristics of good
  employer-employee relationships
• Show how to communicate with a boss effectively
• Learn to positively influence perception of
  co-workers when conversing with internal and
  external customers.
• Learn skills for building a Collaborative
  Environment

3
What is Managing Up?

• Traditional View
• Providing the kind of support to help your boss
  be as effective as he or she needs to be.
• The act of building the kind of relationship with
  your manager or managers that results in mutual
  success.
• Developing yourself as a professional in many
  ways. Expanding your skills, the range of your
  contacts, the level of your professionalism, all
  elevate you in the mind of your boss, expand your
  direct and indirect authority, and give you vital
  leverage in managing that relationship
  effectively.
• Sometimes you see your boss as a "problem" boss.
  "Managing Up" skills are essential for working
  with your boss, "problem" or not.
• "Managing Up" is often the missing link in your
  management plan.
• Developing a meaningful, task-related
  relationship with ones boss

4
What is Managing Up?

• New View
• Positively influencing the perception of
  co-workers when conversing with internal and
  external customers.

5
Benefits of Managing Up

6
Workplace Challenges

7
Think about your Situation

• My Boss Gives Me
• (Example Opportunities for additional
  education.)
• My Boss Receives
• (Example Work that is thorough and usually
  completed on time.)

• I Give My Boss
• (Example Specialized skills in solving
  problems.)
• I Receive
• (Example Challenging work.)

8
Managing Personal Growth
Mission Direction
Energy Purpose
Organizations Goals and Values
My Goals and Values
Job
9
A Goal Self-Assessment

• Complete Handout

10
How Well Do You Know Your Manager

• Questionnaire for Employees
• Questionnaire for Managers

11
Check Your Assumptions

• Ask about goals during a one-to-one meeting with
  your supervisor.
• Encourage discussion during a staff meeting.
• Send a written memo.
• Encourage your boss and associates to share
  progress reports regarding collective and
  individual achievements of goals and objectives.

12
Blocks to Goal Achievement

13
Overcoming Blocks

• Blocks

• What I Could Do to Overcome Blocks

14
Communication Gaps

"The spoken word belongs half to him who speaks,
and half to him who hears. A French Proverb
15
Whats So hard About Communicating Effectively?

• Words mean different things to different people
• Communication is context-bound and role-bound
• We never stop communicating
• We communicate indirectly
• We hear rather than listen

16
A Look at Perception
 
High Low
 
1.     
Expensive 1.2.      Recently 2.3.     
Awhile 3.4.      Many 4.5.      Near
Future 5.6.      Older 6.
 
 
17
Non-Verbal Communication
18
Effective Communication
Effective Expression
Poor Expression
Your Boss
Understanding
You
Your Boss
Understanding
You
Effective Comprehension
Poor Comprehension
19
Communication Needs
20
My Communication Gaps

• Gap
• Action Ideas
• Gap
• Action Ideas
• Gap
• Action Ideas

21
Confronting with Compassion

• How can you critique your manager?
• Criticism Analysis

22
Five Ss of Providing Unsolicited Feedback

• Select your timing
• Secure your boss permission
• Share specifics
• DASS Script Describe, Acknowledge, Specify,
  Show Team Benefits
• Show Team Benefits
• Summarize Your Agreement

23
Reminders

• This is not a test..there are no right or wrong
  answers.
• There is not a best profile.
• Complete the questions as you see yourself not
  how you perceive others might see you.
• Be Honest.
• All people possess all of the characteristics
  what makes us unique is the combination of styles
  we possess.
• The goal of this instrument is to understand
  ourselves better not to stereotype people.

24
SELF Profile

• Complete the SELF Profile as directed
• For more information See SELF Profile A Guide
  for Positive Interpersonal Communication,
  National Press Publications

25
Successful Working Strategies The S

• Allow the S the flexibility to be creative
• Reward an Ss efforts with your enthusiasm
• Channel their energy in appropriate directions
• Make sure the Ss get lots of credit
• Respect their need for socializing
• Dont forget to show them your appreciation for
  their new and thoughtful ideas
• Remember their motivations

26
Successful Working Strategies The E

• Give Es the reins whenever possible
• Take advantage of their need to clean up messes
• Show respect for their traditional values and
  ways of thinking
• Work with Es to be more accepting of other
  methods of accomplishment
• Dont get into their territory
• Dont be passive

27
Successful Working Strategies The L

• Use the peacemaking skills of an L to your
  advantage
• Treat them fairly, supportively, and openly
• Allow them opportunities to interact with others
• Appeal to an Ls principles and values
• Avoid being harsh or insensitive
• Always acknowledge Ls when you pass them in the
  hall
• Avoid harsh criticism

28
Successful Working Strategies The F

• Listen carefully to what the Fs have to say
• Work with them to set deadlines
• Give them space to operate
• Pay attention to and appreciate their need for
  substance and credibility
• Recognize that they are practical
• Dont pressure them into foregoing their careful,
  exacting nature
• Dont expect them to empathize in a crisis

29
Reading Your Boss

• Complete STOP Sign Assessment

30
Things Bosses Dont Want

• To embarrass, surprise, or confront ones
  supervisor publicly.
• To say nothing or to complain to others when
  angry, depressed, demoralized, or confused about
  work.
• To gossip and spread unfounded rumors
• To attempt a palace coup, that is, to attempt
  to remove the boss from his or her position.
• To engage in undercover sabotage and to
  demoralize others.
• To steal time, property, information or ideas.
• Other ___________

31
Proactive Focus
Circle of Concern
Circle of Influence
32
5-Tenets of Collaboration

• Focus on the situation, not the person
• Maintain the self-confidence and the self-esteem
  of others
• Maintain constructive relationships
• Take initiative to make things better
• Lead by example

33
Focus on the situation, not the person

• Adjust to the proper perspective
• Be objective
• Be aware of others perspective

34
Maintain Self-confidence

• Show confidence in others as well as yourself
• Ask others for opinions
• Are we recognizing our achievements? Others?

35
Maintain constructive relationships

• Build relationships
• Acknowledge problems
• Be honest with yourself and others
• Understanding different personalities?
• Understand conflicts are normal, deal with them
  as they come up

36
Take initiative to make things better

• Strive to improve
• Be informed
• Look for solutions, not the problems
• Always plan

37
Lead by example

• Follow through with personal/ professional
  commitments
• Acknowledge mistakes. Admit when you make them
• Focus on creating/maintaining a positive work
  relationship

38
Not All Bosses are Create Equal

• Problem Boss Behaviors

39
What You Can Do

• Nothing
• Modify Your Own Behavior
• Manage Your Boss
• Oppose Your Boss
• Fire Your Boss

40
How will you practice Managing Up in your
workplace?
What is your ACTION PLAN?