NDPPS Template Guide

1
Technology in the States
August 5, 2003 Dustin Lanier Special Assistant
for Technology Office of the Governor dlanier_at_gove
rnor.state.tx.us
2
Technology in the State (or Complex
Organizations)

• Reactive formula
• Chasm between business and technical worlds
• Limited patience for technical detail
• Difficulty judging status and success of
  initiatives
• Accountability balance is difficult to achieve
• Proactive agenda
• Set flexible governance process in place
• Establish common utilities
• Emphasize mission specific initiatives

3
Establishing Common Infrastructure

• Symptoms of Operations Overload
• Motivation dont get yelled at
• Patting the boxes
• Not part of the strategic discussion
• Finding Widget IT
• Solved hundreds of times before
• Not unique to agency mission
• Benefits from economies of scale
• Redundant FTE allocation

4
Common Infrastructure Example TexasOnline

• Highest quality state portal
• Innovative partnership with the private sector
• 250,000 visits per day
• World class secure environment
• 18.6 million online transactions
• 719 million dollars processed
• 25-70 savings over manual processes
• Duplication restricted by statute
• Grandfathered environments migrated over time

5
"The State of Texas has brought many government
services online to better serve residents and
businesses. Through TexasOnline, we're making
government accessible 24 hours a day, 7 days a
week." Governor Rick Perry
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Mission Specific IT

• Consolidation take IT utilities out of the
  equation
• Division IT focused on agency business processes
• Process questions
• How is IT aligned with the specific mission of
  this body?
• Can IT bring new efficiency/savings/cost
  avoidance?
• Can IT accelerate services?
• Can IT make new capacities available?

7
Where is Texas going?

• SB 1701 First steps towards a new environment
• ACE (Architectural Components for the Enterprise)
• Analysis of Commodity IT infrastructure
• eProcurement / Strategic Sourcing
• Executive emphasis on scope and change management
• ROI (Return on Investment) vs. TIV (Total
  Investment Value)
• Leadership has no patience for technical detail
• Left to articulate business value under pressure
• When savings dont materialize