Measurable Management

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Measurable Management

• Translating Boardroom Strategy Into Measurable
  Outcomes

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Business Improvement Through Change
Management A Practical Approach
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Most organizations evaluate their performance and
develop business plans. Total Strategies for
Success provide vehicles to implement plans and
maximize opportunity.
Marketing
Financial
Implementation Process
Information Technology
Operations
Human Resources
e-commerce
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The three business cycles
All organizations go through the same three
business cycles regardless of market sector,
service or manufacturing focus.
Consumer
Sales
Production
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The real world
Your Competitor
Some markets have more competition than others.
Only by genuinely being better than your
competitors can you improve your sales
customer retention.
Your Competitor
Customer
You
Measurable Management and its sister program
World Class Workforce are designed to help you be
better than the competition at satisfying your
customers.
Your Competitor
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C.E.O.
Mission Statement Strategic Objectives Policy
Deployment
The Future
The wealth is created by the workforce who handle
the processes that directly engage and satisfy
the customer. Measurable Management is designed
with First Line Managers in mind. Helping to
translate Management Strategy into action in the
workplace.
The Present
First Line Managers
The Processes
S
C
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Measurable Management

• Workforce development must deliver real and
  measurable outcomes that meet the needs of
• The organization
• The department
• The individual

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Benefit Planning

• The senior managers of each participating company
  decide on the key business issues.
• The success of the program is measured against
  this criteria.
• No tail wagging the dog.

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Key Business Issues
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Key Business Issues
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Key Business Issues
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Key Business Issues
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Initiating Change
Key Business Issues
Induction Meeting
Group Meetings
Measurable Outcomes
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Measurable Outcomes
Each participant will implement at least three
improvements and present the outcomes of their
actions according to the bullet points shown on
this slide.

• Presentations
• Problems defined
• Effect on the business
• Action taken
• Measurement criteria applied
• Return on investment
• Linked to key business issue

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Summary

• Provides a simple structure to work to.
• Draws content from the individuals job.
• Pulls together managing by objectives, a teamwork
  approach to problem solving and a learning
  process.
• Initiates change very swiftly in a controlled and
  focused method.

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Arriva NSK Caterpillar Lloyds British Pimpernel
International Kelvin Hughes Kerry Foods Colway
Tyres Sevcon Go-Ahead Group
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Newsquest Media Wavin Darlington Borough
Council Durham TEC Bonar Polymers Sanyo Oshino Tar
mac Hathaways Hugh Mackay Carpets
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Tilcon Onyx Internet CC Products ALM
Products Dane Group BHK (UK) Ltd Aycliffe
Engineering ESP Plastics Prestige Inns Marian
Engineering
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RPC Cresstale Roberts Construction PSI
Global Grorud Engineering British
Engines Mechetronics Xerox UK Ltd. Rentokil RTC
North MIS Ltd.
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HH Calmon Sloman Engineering Steptronik Tilbury
Douglas Construction The Stanland Group Bison
Bede Norfran Aluminium Universal Lighting
Power The Stockton Casting Company Laing
Construction
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Washington Direct Mail Henry Colbecks Coventry
Newspapers York Evening Press GEC Alsthom Glaxo
Smithkline British Chrome Chemicals Bucks Free
Press The Northern Echo Bradford District
Newspapers
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LPMS Rolls Royce Leeds Training Trust Industrial
Technology Systems Metal Spinners Process
Systems Henderson Insulation Gliderol Doors Leeds
Bradford Boiler Co.
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Yorkshire Water Pickersgill Kaye G E C British
Gypsum W D S Northend Printers Barkston Plastics
Eng. Durham Careers Service Stiller Transport
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USD The State Of South Dakota Governor's Office
for Economic Development Shur-Co Daktronics The
Good Samaritans Dakota Craft Lewis Clark Realty
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Americinn Motel Argus Leader Small Business
Administration Sioux Vocational Services First
Planning District C R Industries Marquardt
Transportation
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Lien Transportation Tecton Industries Lang TV
Domestic Appliances HRS Food Services Angus Palm
SESDAC Kauai County Government Prince
Hydraulics Kolberg Pioneer
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Total Strategies for Success