E government Concepts to Results

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E governmentConcepts to Results

• Maharashtra Journey

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The vision for electronic government is that
Departments and the public will be able to do
business through a standard electronic
environment that promotes public participation
and trust.
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IT policy (1998) Enhanced in (2003)
Empowerment through Connectivity
Mission Statement
Anytime, Anywhere, Anyhow services
Objective
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Model/Framework
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Prioritize
High Criticality
Low Feasibility
High Feasibility
Low Criticality
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Approach

• Start small, deliver value, scale fast
• Earliest application are the ones that provide
  maximum visible benefit
• Business Process Re engineering examined instead
  of mere automation of existing manual process
• Outsourcing the entire IT infrastructure to
  service the requirements relating to Hardware,
  Networks, Application Support, Database and OS
  Support, Help Desk and Processes relating to
  citizen interface
• Service levels for fail safe operations against
  payment for the services either from the Citizens
  for the front end or by government institution
  for the back end

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Approaches for meeting these challenges
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Citizen Service The best channel for each
citizen
Integrated Citizen Facilitation Center
Citizen Service/Correspondence/eCommerce
Integrated Backend
Content Delivery
Service Providers
Suppliers Partners
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Citizen Services
Most dominant Govt. Offices Service Providers
to Citizens
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MAHNET developmentState wide area network
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Guiding principles

• Strengthened existing VSAT based network built
  for Disaster Management for data transfer, so no
  new investments
• Integrated MAHNET with NICNET to leverage
  connectivity network of NIC
• Building OFC based network using free bandwidth
  from BTOs against ROW agreement

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Status Of Mahanet Before March 2003
Mantralaya V-sat/Data N/W
39 Remote sites including 1 disaster management
Site
To/From Mantralaya 32 kbps on DAMA Basis
VSAT Equipment
Web cam 384 kbps point to point
VSAT Equipment
Web cam 384 kbps Point to point
Max 16 dialup Offices
Cisco 3640
Switch

• Features
• VSAT DAMA n/w
• E-mail by Polling
• Point to point VC
• DAMA phone
• Fax
• 3 MHz BW

Floor Switch
Mantralaya/ NAB LAN
Email server
2 Mbps VSNL
Cisco 2509
Cisco 2509
Max 8 dialup Offices
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Upgraded Mahanet Integration with NICNET
Mantralaya V-SAT Data N/W
44 Remote sites including 1 disaster management
Site
Polycom Video Conferencing 384 kbps
Polycom Video Conferencing 384 kbps
VSAT Equipment
NICNET Delhi
VSAT Equipment
Cisco 3660

• Features
• Online data transfer
• Multipoint VC
• 8 Mhz BW
• 5 new locations
• Integrated with Nicnet

Cisco 1751
Switch
Floor Switch
Mantralaya/ NAB LAN
Email server
Cisco 3640
To VSNL 2 mbps
Cisco 2509
Cisco 2509
Max 8 dialup Offices
Max 16 dialup Offices
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Proposed plan of Mahanet
Taluka Network Centre
Lease Line Modems
2 Mbps leased lines of BSNL
Redundant V-sat Link
High End Router
District level Offices
POPs of Multiple NLD Operators
RF link
Free BW through ROW
District HQ LAN
Mantralaya/ NAB LAN
District level Offices
- - - - Future Network
_____Redundant Link
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Network Architecture for OFC (ROW) At Mantralaya
Local Offices
2Mbps
Thro TTML
2Mbps x n
E1/E3 Mux
Connected to ISP
2Mbps
Thro TPL
Modem ( V.35)
2Mbps
Thro RIL
2Mbps
Thro MTNL
Connected to NLD POP
Cisco Router 7000 series
Optical Fiber Converter
DNC
RJ 45
SW
Note Apx. 150 WAN terminations are expected at
Mantralaya and termination eqpt are from
Operators, Router is required
Server Farm
MahaNet Network
SW
2 Mbps Lease Line For Internet
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Network Architecture for OFC Link (ROW) At
District
2Mbps x n
Mux
Connected to ISP
Local Offices
2Mbps
Modems ( V.35)
BSNL Lease Line
Thro TTML
2Mbps
Connected to NLD POP
Cisco Router 3600 series
Thro RIL
Converter
Mantralaya
SW
Note Apx. 40 WAN terminations are
expected at District HQ. Router and
switch are required.
DNC Server Farm
MahaNet VSAT Network
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Lighthouse projects

• Warna village network
• Sarita project of IGR
• Setu front end
• Koshvahini of Treasuries and Accounts
• PWD online
• Maharashtra Legislative Secretariat
• Kalyan Dombivli Municipal Corporation
• Employment Exchanges

• Maharashtra Knowledge Corporation Ltd
• Mahnet with video conferencing facility
• Small Savings
• GIS package from MRSACS
• Agriculture
• E mantra
• Food and Drug Administration

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In pipeline..
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In pipeline..
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Value addition.. examples

• SARITA generating gt20 additional revenues for
  Government and gt20 crores from transaction
  revenues every year with turn around time of 30
  minutes for citizens
• IGR Norm- Create one office of Asst
  RegistrarClerkpeon for each increase of 50
  registrations per day. Currently each set is
  taking load of 60-80 registrations per day at
  65-70 locations saving 14,00,000 per month.
• Treasury Norm- 730 pensioners, one clerk. Due to
  computerisation each clerk is able to take load
  of 2000 pensioners and department has surrendered
  220 posts saving 1320000/- per month.
• PWD 50 saving in telephone cost across the
  state.

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Setu

• Setu is a two tier society operating the front
  ends of different government departments like
  Collectorate, Panchayat, Revenue, Excise,
  Municipal Bodies, Mantralaya, etc.
• i-Setu Integrated Setu delivering citizen
  services of all the departments from a single
  common walk in counter is being piloted in Mumbai
  city
• Money generated from transaction fee is planned
  to be reinvested to automate and integrate more
  and more backend

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Setu stats

• Setu centers at all the District Collectorates,
  225 Tahsil offices, 5 Municipal Bodies, one Zilla
  Parishad and some Gram Panchayats
• 3 million transactions every year and generation
  of about 15 lac mandays
• Total number of Setu Centers expected to cross
  1000 by March 2004

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Issues on process and substance

• How to get the best price for the project on the
  total cost of ownership?
• How to evaluate knowledge in selection of ITSP
  for the project?
• How to involve the organization in its
  interaction with the ITSP?
• How to derive value through re engineered
  business functions

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Role of DIT

• Advisory and enabler for departments adopting IT
• Laying down Policies and Standards for
  Information Systems, Data management, Security
  and Audits and enforcement of SLAs with the
  vendors offering services
• Single point contact for arranging expertise and
  infrastructure operations and management for all
  the departments

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DIT Contribution

• ITSP empanelment
• Templates for procurement process- IT services
  and products
• User department committee where IT department is
  member
• Standards for data architecture prescribed for
  uniformity
• Common Generic Applications like PIS/Payroll,
  File tracking, Intranet/Internet, E mail and
  Mahnet etc.

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RFP for the ITSP
User Specification and Feasibility Report
Appraisal of Technical Solution
Approval by the High Power Committee
Selection of ITSP
Appraisal of Commercial Offer on TCO
Formation of Department Steering and Technical
Committees
Selection of ITSP on best techno commercial Score
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Interaction with ITSP
Creation of Core team as domain experts
Functional Specification Document
Process mapping and review
Approval of System Design Document by Technical
Committee
Solution Architecture
Design Walkthrough
Approval by the Domain Experts
Modular Development
Rapid Prototyping
Testing and Commissioning
Pilot Implementation
User Acceptance
User Training to Trainers
Maintenance Support
Roll out Plan
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Knowledge Sharing
Field
Implementation
Policy
Enterprise Direction, Mission Statements, Organiza
tion charts Strategies Goals and
Objectives Strategic Initiatives Operating Budgets
Project Methodologies Service Policies and
Procedures Procurement Policies and Procedures
Tactical Initiatives Projects Services Specific
Budgets
Procedural
Tactical
Strategic
Core Group
Technology
Governance
Information
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Role Playing
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Future
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IBMs Ongoing Business Transformation benefits
1993 - 1998
1998 - 2002
Driving common processes across lines of business
was critical first step
Enabling e-business required end-to-end
integration across the value net
Customers Partners Suppliers
Overall Infrastructure Simplified
Financial Process Automation

• e-Commerce 26.4B in 2002, up 4 YTY
• Procurement 90 orders hands-free Cost
  reduction in 2002 450M, up 8 YTY

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Project Unite

• Enhanced Monitoring of Assisted Social Sector
  Schemes on Impact
• Common database of services delivered to the
  vulnerable groups of citizens
• Content spread horizontally across the
  departments using Life cycle approach
• Primary data captured as the service is delivered
• Analysis of data against pre determined values
  worked out through cross linkages across
  departmental schemes

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We are committed to..

• Procure services/solutions rather than the
  products/development
• Leverage the public networks rather than setting
  up captive private networks
• Standards based, technology agnostic, multi
  vendor solutions/products
• Horizontal development of information
  infrastructure for collaboration and integration
• BUSINESS FUNCTIONS and not TECHNOLOGY ISSUES main
  focus

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Recognition/Awards

• Computer Society of India for 2002
• Best revenue generation project- SARITA of IG
  Registration
• Best web site- pwdonline
• Best citizen service- Setu
• Ministry of Information Technology Government of
  India 2003
• Leader on e readiness index
• Ministry of Administrative Reforms Government of
  India 2003
• Golden Icon for the Best Web site-
  www.maharashtra.gov.in
• Golden Icon for the Best e governance project-
  SARITA of IG Registration
• Merit Certificate- web site of Small Savings
  department
• Merit Certificate- e governance project of Kalyan
  Dombivali Municipal Corporation
• India Tech Foundation 2003
• 1st Runner up - the most progressive State in E
  governance
• Challenger Award for the best e gov project given
  at National Level by skoch consultancy in 2004
• Kalyan Dombivali Municipal Corporation

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Coming year

• Sevarth package to cover 12000 DDOs in the State
  and about 20000 Secondary Schools establishment
• 245 ULBs for citizen centric modules
• 20000 e panchayats
• 25 Medical Colleges and Hospitals
• 2 lac small scale agents transacting on
  mah-ss.com
• 40 Locations of Sales Tax Offices
• 50 initial plan for I setu to be scaled upto 500
  centers in the Mumbai city
• Modular Development of OFC based MAHNET reaching
  upto Taluka level offices as per the content
  developed