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Chapter 2 Strategic Uses of Information Systems

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Joint venture with General Motors and DaimelerChrysler. Electronic market for parts suppliers ... Homework #1: Amazon vs. eBay. Refer to the pp.59-62. ... – PowerPoint PPT presentation

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Title: Chapter 2 Strategic Uses of Information Systems


1
Chapter 2Strategic Uses ofInformation Systems
2
Learning Objectives
  • Explain what business strategy and strategic
    moves are
  • Illustrate how information systems can give
    businesses a competitive advantage
  • Identify basic initiatives for gaining a
    competitive advantage

3
Learning Objectives (Cont.)
  • Explain what makes an information system a
    strategic information system (SIS)
  • Identify fundamental requirements for developing
    strategic information systems
  • Explain circumstances and initiatives that make
    one SIS succeed and another fail

4
Strategy and Strategic Moves
  • Strategy
  • A plan designed to help an organization
    outperform its competitors
  • A best response counteracting to the competitors
    reactions
  • As a plan a guide or course of action toward
    the goal and into the future
  • As a pattern consistency in behavior/decision
    over time
  • As a positioning determining the particular
    value proposition in a particular market segment
  • As a perspective a concept of shaping the
    business
  • As a ploy a specific maneuver intended to outwit
    an opponent
  • Strategic Information Systems
  • Information systems that help seize opportunities
  • Can be developed from scratch, or they can evolve
    from existing ISs

5
Strategy and Strategic Moves (Cont.)
  • Strategic advantage
  • Using a strategy to maximize strength/seek
    monopolistic rents
  • Competitive advantage
  • The result of the use of a strategic advantage

6
Achieving a Competitive Advantage
  • Increase profits through increased market
    share/profit margin
  • Innovation results in advantage
  • Strategies that no one has tried before, or
    conducted more efficiently than others did
  • Example Dell using the Web to take customer
    orders quicker than the competitors

7
Achieving a Competitive Advantage (Cont.)
Innovation leadership
Product proliferation
Co-option
8
Achieving a Competitive Advantage (Cont.)
9
Initiative 1 Reduce Costs
  • Lower costs results in lower price
  • Economies of scale, and experience curve
  • Bigger Market Share
  • The spill-over effect of a common
    reputation/goodwill
  • Implement automation to become more productive
  • The Web has made this possible for many

10
Initiative 2 Raise Barriers to Market Entrants
  • Patenting, (rent protection enforced by the
    public orders, mandated monopoly)
  • High capital of entering industry, high-level
    sunk cost
  • Limit pricing/predatory pricing/raising cost for
    entry deterrence
  • State Street, Inc. (Pension fund management
    business)

11
Analysis of entry/exit barrier
Exit barrier
low
high
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low
Entry barrier
e.g., ??,??, ???etc
e.g., ????
high
12
Initiative 3 Establish High Switching Costs
  • Explicit Switching Costs
  • Fixed and nonrecurring, penalty costs expiated
    for breach of contract
  • Implicit Switching Costs
  • Indirect costs in time and money of adjusting to
    a new product

13
Initiative 4 Create New Products or Services
  • Lasts only until competition offers an identical
    or similar product or service for a comparable or
    lower price
  • First Mover Creates assets
  • Brand Name
  • Better Technology
  • Delivery Methods
  • Cannibalization for leadership
  • Critical Mass body of clients that attracts
    other clients for crossing the diffusion chasm
  • Network externalities

14
Initiative 5 Differentiate Products or Services
  • Product differentiation
  • Distinctive Brand recognition, re-branding for
    re-positioning
  • Examples of brand name success
  • Levis jeans
  • Chanel perfumes
  • Gap clothes

15
Initiative 6 Enhance Products or Services
  • Examples
  • Auto manufacturers enticing customers with a
    longer warranty
  • Real estate agents providing useful financing
    information to potential buyers
  • Charles Schwab moving stock trading services
    on-line before Merrill Lynch

Total solutions!
16
Initiative 7 Establish Alliances
  • Combined services may attract customers
  • Lower cost
  • Convenience
  • The whole product/the total solution resulted
    from the aggregation of necessary complements
  • Examples
  • Travel industry linking related tourist
    businesses
  • HP and FedEx collaborated for the convenient
    ordering process and fast delivery/return service

17
Establishing Alliances (Cont.)
Ref. Expedia.com
18
Initiative 8 Lock in Suppliers or Buyers
  • Bargaining Powerassets specificity
  • Purchase volumemonopsony or monopoly
  • Strengthen perception as a leaderbandwagon
    effects of promotion (sunk costs as credible
    commitments) and market share
  • Create a standard for issuing the problem of
    compatibility

19
Types of Lock-in and Associated Switching Costs
  • Contractual commitments
  • Compensatory or liquidated damages
  • Durable purchases
  • Replacement of equipment tends to decline as the
    durable ages
  • Brand-specific training
  • Learning a new system, both direct costs and lost
    productivity tends to rise over time
  • Information and databases
  • Converting data to new format tends to rise over
    time as collection grows

20
Types of Lock-in and Associated Switching Costs
(Cont.)
  • Specialized suppliers
  • Funding of new supplier may rise over time if
    capabilities are hard to find/maintain
  • Search costs
  • Combined buyer and supplier search costs
    includes learning about quality of alternatives
  • Loyalty programs
  • Any lost benefits from incumbent supplier, plus
    possible need to rebuild cumulative use

21
Strategic Information Systems (SIS)
  • An IS that helps achieve long-term competitive
    advantage
  • SIS embodies two types of ideas
  • Potentially-winning business move
  • How to harness IT to implement that move
  • Two conditions for SIS
  • Serve an organizational goal
  • Work with the managers of the other functional
    units

22
Creating an SIS
  • Top management involvement
  • From initial consideration through development
    and implementation
  • Must be a part of the overall organizational
    strategic plan

23
Steps for Considering a new SIS
24
Steps to Take in an SIS Idea-Generated Meeting
25
Re-engineering and Organizational Change
  • To implement an SIS and achieve a competitive
    advantage, organization must rethink entire
    operation
  • Goal of re-engineering
  • Remove the process bottleneck, the key dead logs
  • Achieve efficiency leaps of 100 or higher

26
Competitive Advantage as Moving Target
  • SISs developed as strategic advantages quickly
    become standard businesses
  • Banking industry (ATMs and banking by
    phone/Internet)
  • Continuous search for new ways of utilizing
    information technology to their advantage
  • SABRE, American Airlines reservation system
    enhanced continuously by several functions
    including web-based travel site, Travelocity.

27
JetBlue A Success Story
  • Gained competitive advantage where others failed
  • Proper technology and management methods
  • Reservation system, Electronic ticket, ticketless
    traveling service, revenue analysis for route
    management
  • Reducing costs resulting in lower prices
  • Improving serviceon-time departures and arrivals

28
JetBlue A Success Story (Cont.)
  • Massive Automation
  • Automation of services with software
  • Combination reservation system and accounting
    system
  • Supports customer services and sales tracking

29
JetBlue A Success Story (Cont.)
  • Massive Automation, continued
  • Electronic tickets
  • No paper handling or expense
  • Encourages online ticket purchases
  • Avoids travel agents
  • Significant savings in cost

30
JetBlue A Success Story (Cont.)
  • Massive Automation, continued
  • Maintenance information system
  • Logs all airplane parts and time cycles
  • Reduces manual tracking costs
  • Flight planning software
  • Maximize seats occupied on a flight
  • Reduced planning costs

31
JetBlue A Success Story (Cont.)
  • Massive Automation, continued
  • Blue Performance
  • In-house software for tracking operational data
  • Updated on a flight by flight basis for
    maximizing yield
  • Accessible by airlines 2,800 employees
  • Managers are able to respond immediately to
    problems

32
JetBlue A Success Story (Cont.)
  • Massive Automation, continued
  • Wireless devices for employees
  • Report and respond to irregular events
  • Quick response
  • Events recorded for future analysis
  • Training records stored electronically
  • Easy to update
  • Efficient retrieval

33
JetBlue A Success Story (Cont.)
  • Away from Tradition
  • Decision to not use the hub and spoke routing
    method
  • Paperless Cockpits
  • Laptops for Pilots
  • Harnessing IT to maintain a strategic gap

34
JetBlue A Success Story (Cont.)
  • Enhanced Service
  • Available on all flights and all class tickets
  • Live TV through contract with DirecTV
  • Leather Seating
  • Excellent on-schedule arrivals and departures
  • Fewest mishandled bags
  • Rapid check-in time
  • Security upgrades

35
JetBlue A Success Story (Cont.)
  • Impressive Performance
  • Maintains excellent statistics
  • 7 cent cost per available seat-mile (CASM) lesser
    than the industrial average
  • 78 of seats are filled higher than the
    industrial average
  • Late Mover Advantage
  • New Technology vs. legacy systems

36
Ford on the Web A Failure Story
  • The Ideas
  • Wingcast telematics
  • Technology in vehicles to enable Web access
  • Business to Business Covisint
  • Joint venture with General Motors and
    DaimelerChrysler
  • Electronic market for parts suppliers
  • Vendor bidding for proposals from automakers

37
Ford on the Web A Failure Story (Cont.)
  • The Ideas (cont.)
  • Business to Consumer FordDirect.com
  • Sell vehicles direct to consumers via the Web
  • Bypass dealerships
  • Provide service while saving dealer fees
  • ConsumerConnect
  • Special unit to build Web site and handle direct
    sales

38
Ford on the Web A Failure Story (Cont.)
  • Hitting the Wall
  • Wingcast Failed
  • Buyers not interested (as the failure of WAP)
  • Product eliminated in June 2001
  • Covisint Successful
  • Now includes more automakers, Renault and Nissan

39
Ford on the Web A Failure Story (Cont.)
  • Hitting the Wall
  • FordDirect.com Failed
  • Not a result of faulty technology
  • Ford failed to consider state laws and dealership
    relationships
  • Dealership relationship was still needed for
    purchases not on the Web

40
Ford on the Web A Failure Story (Cont.)
  • The Retreat
  • ConsumerConnect disbanded
  • FordDirect.com used by dealerships now
  • Sells used cars
  • Price tag for failure 1 billion
  • FordDirect.com today results in 10,000 vehicle
    per month, and 100,000 sales in 2001

41
Success and Failure on the Web
  • Being first is not enough for success
  • Business ideas must be sound
  • An organization must carefully define what buyers
    want
  • Establishing a recognizable brand name is
    important but does not guarantee success
    satisfying needs is more important

42
The Bleeding Edge
  • Business owners must develop new features to keep
    the system on the leading edge
  • Adopting a new technology involves great risk
  • No experience from which to learn
  • No guarantee new technology will work or
    customers and employees will welcome it
  • Bet on standard competition
  • Wait-and-see hesitation

43
The Bleeding Edge (Cont.)
  • The bleeding edge failure in an organizations
    effort to be on the technological leading edge
  • First-mover dis-advantage?
  • Allow competitors to assume the risk
  • Risk losing initial rewards
  • Can quickly adopt and even improve pioneer
    organizations successful technology
  • Second-mover advantage?

44
Summary
  • Business strategy and strategic moves can give an
    organization an advantage
  • Basic initiatives for gaining a competitive
    advantage
  • Strategic information systems require fundamental
    elements
  • Circumstances and initiatives that make one SIS
    succeed and another fail

45
Homework 1 Amazon vs. eBay
  • Refer to the pp.59-62.
  • Please specify the differences of business played
    between theses two dotcom giants.
  • Compare the sources of profit between these two
    firms.
  • Analyze the sustainability of competitive
    advantage among two.
  • Articulate the possible challenges for the future
    expansion respectively.
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