GOOD CARE and GOOD PROFITS

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GOOD CARE and GOOD PROFITS TEN TOP TIPS for
making a difference
Presented by Richard
Hollingbery
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People First

• Self control over own life
• Other residents individuality, give take
• Staff consideration, care

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The building

• Smell
• Ambience
• Residents own accommodation
• Living spaces
• Way finding
• Improvements, alterations

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Food

• Highlight of the day!
• Choice ALL meals
• Cooks knowledge individual likes dislikes
• Attractive table settings
• Visitors share meals
• THINK OF YOURSELF AS A RESTAURANT

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MY TOP THREE TIPS

• Ah yes ! ..
• Make a note of things you can do
• Complete a postcard
• I will send it in about 6 weeks time to remind you

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A meaningful day

• More than activities
• Residents interests
• Staffs interests
• Allocate a few hours a week
• Dispense with the bath rota!

Shared
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Care Services

• Range of care
• Day care
• Short-term care
• Outreach
• People with dementia
• Diversify marketing best in area
• Lost leader(?)

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Respite Care
CARE FOR PEOPLE WITH DEMENTIA
Great difficulty
Day Care
CARE HOME
280 new places by 2010
Domiciliary Care
CARE FOR PEOPLE AT HOME
520 places Extra care
Clinics, therapies
Laing Buisson SCC Report 2004
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Lifestyle

• Enhancing
• Restrictive
• Releasing attitudes
• Controlling attitudes
• Uniforms
• Shift roster
• Buildings

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Staff, management

• Training
• Roster
• Quality assurance
• Manager super hero

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Care programmes,
staff hours and fee levels

• Care plans, care programmes
• Staff hours ( total required)
• Cost of care
• Fee levels

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Cost analysis, fee
structure

• Costing model
• Separation of elements
• Fee structure
• Capital costs
• Transparency

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Occupancy

• The key
• Calculate target to break even
• Fee levels
• Expenditure
• Market conditions
• Competition
• Considerations
• Every above target profit!
• The extra 1

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The extra 1
Expenditure
Income
Expenditure
Income
Profit
Profit
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91
90 occupancy
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Ambience
Staff
Management
Care
Marketing
Design
Costing
Philosophy
Meet residents needs and expectations
Food
Respite Care
Domiciliary Care
Day Care
Clinics
GOOD OCCUPANCY
FINANCIAL VIABILITY
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Thank you