Troubleshooting a Network

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Troubleshooting a Network

• Understanding the Problem
• Troubleshooting Tools
• Where to Find Help

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Understanding the Problem

• Troubleshooting
• Segmenting the Problem
• Isolating the Problem
• Setting Priorities

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Troubleshooting

• Step 1 Define the Problem
• Step 2 Isolate the Cause
• Step 3 Plan the Repair
• Step 4 Confirm the Results
• Step 5 Document the Outcome

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Troubleshooting Tools

• Hardware Tools
• Software Tools

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Time Domain Reflectometer
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Windows NT Network Monitor
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SNMP Environment
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Where to Find Help

• Network Support Resources
• TechNet
• Bulletin Board System (BBS)
• User Groups
• Periodicals
• Internet

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Sample TechNet Screen
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FTP Client Screen
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Telnet Screen
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Making Internet Connection
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