Problem Solving

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Problem Solving

• Defining the problem and
• Choosing Strategies for Seeking Information

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Outline

• Overview 2 procedures a Sample
• Identification Definition
• Meaning and People Involved What does it mean?
  Whose problem is it? Where does it happen?
• Assumption (1) Why is it a problem?
• Assumption (2) Why does the problem need to be
  solved? What can be accomplished?
• B. Exploration --
• Scope and Related Areas Is the problem too big
  for you to solve? How can the problem be divided
  into different aspects?
• Information Seeking Strategies
• C. Action Steps Taken in problem solving

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Overview Problem Solving

• It takes multiple skills (definition,
  explanation, research, analysis, making
  proposals, observation of and reflection).
• It requires an awareness of tools/methods
  problem-solving procedure.
• Some videos first
• procedure 1, tools 2 Problem Solving Ideas That
  Work.
• IDEAL Problem Solving Method

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Sample (1) 7 Steps

• Too many customer calls
• define,
• collect data,
• cause analysis,
• solution planning and implementation
• evaluation
• Standardization
• evaluate the process

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IDEAL

• (see more procedure samples at the end)

I D E A L
IDENTIFY DEFINE( narrow down) EXPLORE/ ORGANIZE ACTION/ ANTICIPATION LOOK/ REFLECT
What, where, when, how, why for whom Your premise? Is it really a problem? For whom is it problematic? What does it involve? Which area of the problem can you deal with? Areas and aspects of the problem, possible causes (root, direct and collateral), Possible solutions Solutions offered possible difficulties consequences Evaluation or standardization, What else to do what attitude to take for similar problems or remaining problems
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Sample (2) Its all fast fashions fault

• A. Identification
• Problem Meaning and People Involved
• Fast Fashion leads to rapid consumption,
  environmental pollution and labor exploitation.
• Whose Not only those consumers interested in
  catching the trend, but also laborers of clothing
  manufacturing companies and residents in those
  areas.
• Assumption Its natural to use clothing to
  express ourselves also, its natural to try to
  economize by buying more with less money.
• Exploration and Explanation of the Problems
• What can be accomplished? ? We cannot solve the
  environmental problems, but we as consumers can
  avoid joining the fast consumption trend.

Note ?????????? UNIQLO?HM???? (Sept. 2016)
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Sample Its all fast fashions fault (2)

• Exploration (2) Scope and Related Areas
• Production with sustainable fiber
• shopping strategies
• Say no to those reported to have environmental
  problems.
• slow fashion shop less, and say no to whatever
  is said to be fashionable.
• Shop with a need and with an awareness of whats
  in your wardrobe.
• collection strategies clear organization, etc.
• disposal strategies
• Ref. (1) (2)

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Sample Its all fashions fault

• Information Seeking Strategies
• Internet public opinions and BBS
• Academic papers, if available
• Data collection
• Ask around for consumer habits and preferences
• no survey needed for this small project

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Identification and Definition

• What does it mean?
• Is it really a problem?
• Whose problem is it?
• Can it be solved, or partially solved?

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What does it mean?

• How to overcome the bottleneck of language
  learning ?
• Identify and solve language learning problems of
  different kinds? kinds levels
• Meaningful exposure to the language
• Emotional blocks to language learning (e.g.
  speaking)
• Mismatch between learning style and learning
  situation
• Lack of encouragement and accountability
• Lack of motivation or plan

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What does it mean?

• How to Talk About My Love Relationship With My
  Parents?
• Context definition kinds of parents and kinds of
  love
• Purpose of Talk communication, confession, with
  a specific goal (e.g. marriage)
• Desired Results? For understanding, agreement or
  more active support.
• -- If parents understanding is not possible,
  talking with your siblings.
• -- If even that is not possible, putting it off
  may be a temporary measure.

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What does it mean?

• Depression kinds ? 1, 2, ?? (Depression??????
  ),?? (Mania Manic Depression),?????? (SAD)
• Major Depression ? 2 (symptoms Mood Interests
  Eating and weightSleep Motor activity Fatigue
  Self-worth, Concentration, Death.)
• Anxiety Panic, Phobic, Obsessive Compulsive,
  Inactivity,

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Whose problem is it?

• How to gain weight
• Those under weight? (Proper Weight And BMI
  Chart)
• Those who want to be slim? With anorexia?
• Actors and actresses?
• How to deal with exercise-addiction
• How much is too much? (Different from positive
  addiction? source)
• How about those who play basketball for a whole
  afternoon?

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Whose problem is it?

• Childrens Internet Addiction
• 10 Reasons Why Handheld Devices Should Be Banned
  for Children Under the Age of 12
• Criticism
• Suggestions
• Arent there ways to teach and understand
  computers interactively?
• Does the problem lie in how parents use it?

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Whose problem is it?

• Selina??????? ETtoday ?????
• ???(We Media) Phenomenon
• Why do we presume that we can know the reasons?
• Views of love
• Ref. This is what enduring love looks like
• Suggestions dont presume that we know
  everything about human relations. Try to start
  with concrete examples and build up your
  suggestions from them.

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Where does it happen?

• second-hand smoking
• On campus and outside of classrooms? Arent
  no-smoking signs put up in many places?
• Solutions a ventilated smoking room, or more
  smoking areas? Or
• In a taxi? We can ask taxi-drivers to stop
  smoking, but not to never smoke.
• In some pubs?

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Assumption (1) Why is it a problem?

• Keeping life-long friendship with a good old
  friend who is hard to see.
• Friendship is to be nourished by both involved.
• Is it possible to have life-long friendship? Or
  life-long memory of some friendship?

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Assumption (2) Why does the problem need to be
solved? Can the problems be solved by you?

• Stray dogs on campus
• FJ --????????????????? ????? Doggy Club
• English depts giving lower grades.
• Is it true? In all the classes?
• Why? Grading scale A range 80 and above grade
  inflation elsewhere
• Not harmful to ones learning
• Does it create problems when applying for school
  or scholarship?

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Exploration and Organization

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Scope and Structure

• How to get along with roommates (general
  reference) Narrow down!!! Do you have concrete
  examples?
• after some conflicts
• through efficient communication to overcome
  schedule conflicts.
• Assumption
• understand your roommates,
• the types of problems (Does your schedule really
  bother your roommates? The reasons for the
  conflicts)
• Understand your relationship without assuming too
  much. ? Are you nodding acquaintances, close
  friends or strangers to each other?

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Scope and Structure

• how to get along with roommates
• Mental preparation
• Conflict Resolution Skills e.g. 1

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Scope and Structure

• How to deal with a friend who is used to see the
  dark-side of the world?
• Definition/Assumption
• What is dark-side or pessimism? How is it
  different from being realistic or cynical?
• your relationship with this person and the degree
  of his pessimism
• Can we really change a person?
• Scope intimate friend or the other half, who
  can change your life

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Is the problem too big for you to solve?

• Craze for Learning English best and economical
  ways of learning English
• Age levelcollege students? Or high school
  students?
• Motivation Self-Learning abilities
• Family background
• Existing learning strategies

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How can the problem be divided into different
aspects?

• How to deal with ones poor vocabulary?
• Counter example ??? 71??????
• Purposeactive or passive vocab.
• Learning habits
• Definition knowing a word is about knowing
• the form,its grammatical use,its
  collocations,function andmeaning. ?
• Strategies
• External factors (your age, etc.)

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How can the problem be divided into different
aspects?

• Anxiety or depression
• ? Kind
• External reasons
• Psychological reasons
• Physical reasons

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Information Seeking Strategies

• Internet general information (e.g. on
  psychology), public opinions and BBS
• Library Research/Literature review poor
  vocabulary
• Raw Data collection
• Asking around
• Case study Depression overcome the anxiety in
  the daily life How to gain weight how to get
  along with roommates keep life-long friendship
  the bottleneck of language learning pessimistic
  friends exercise-addiction
• Policy reading -- How to deal with the problem
  of stray dogs on campus second-hand smoking

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Action Learning

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Steps Taken in problem solving (1)

• Problem Solving
• Understanding the problem. (Recognizing what is
  asked for.)
• Devising a plan. (Responding to what is asked
  for.)
• Carrying out the plan. (Developing the result of
  the response.)
• Looking back.

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Decide who your audience is

• ref.a_delightful_way_to_teach_kids_about_computers
  
• What are her strategies in appealing to children
  and parents alike?

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Summary Steps Taken in problem solving (1)

• The Big Six in information management --
• 1. Task Definition
• 2. Information Seeking Strategies
• 3. Location and Access information
• 4. Use of Information
• 5. Synthesize and present the information to
  Offer Solutions
• 6. Evaluate Process and Product (source)

1. define,
2. collect data,
3. cause analysis,
4. solution planning and implementation
5. evaluation
6. Standardization
7. evaluate the process

Only for interview (see below)
STAR
IDEAL
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Summary Steps Taken in problem solving (2)

• 8 steps (552) PDCA Plan, Do, Check, Act
• 1. Clarifying the problem
• 2. Breaking down the problem
• 3. Set the target to achieve
• 4. Analyze root cause
• 5. Develop countermeasures
• 6. See counter measures through
• 7. Evaluate both process and results
• 8. Standardize the success, learn from failures.