Employee Portal

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1
THE IRISH
govt
calendar
community
search
download
mine
This is where the government employee clicks to
access his employee workspace portal.
my vault
my hotlinks
suggestion box
ask someone
my portal
2
2
THE IRISH
govt
calendar
community
download
search
departments
employee
chat
email
contacts
reports
knowledgebase
my hotlinks
3
3
THE IRISH
govt
calendar
community
download
search
departments
employee
my workspace
The knowledgebase can be opened within the chat
page. This enables the employee to search for
the right answers to queries.
email
contacts
Live chat between government employee and citizen
reports
knowledgebase
Chat queue and history
my hotlinks
4
4
THE IRISH
govt
calendar
community
download
search
departments
Standard email responses can be set up for any
topic, and business rules can be set to
auto-respond to a given query. Alternatively,
individual responses can be tailored for complex
queries.
employee
my workspace
chat
contacts
reports
Email queue and history
knowledgebase
my hotlinks
5
5
THE IRISH
govt
calendar
community
download
search
departments
employee
my workspace
The knowledgebase is a repository of
information, primarily on (1) citizen issues and
(2) government-related, internal organizational
issues. This can include best practices,
suggestions on process improvements, and so on.
Employees can view each topic here, and can also
add to the knowledgebase.
chat
email
contacts
reports
Content view
The government employee can share information by
composing and uploading comments to the
knowledgebase. This makes for a dynamic system
and offers a closed feedback loop for learning..
my hotlinks
6
6
THE IRISH
calendar
community
download
search
departments
govt
Reports provide data on a variety of metrics,
including response rates to queries. Charts and
tables can be generated from the transaction data.
employee
my workspace
chat
email
contacts
knowledgebase
my hotlinks