Client Record Forms

1
Client Record Forms - Supporting People
Inclusive Forum 24th September 2007
2

• The client record form provides information
  about who starts to use support services and by
  which route they come into the service.
• The Client Record system continues to be
  administered by the Centre for Housing Research.
  This is the same office in St Andrews who will be
  monitoring the outcome forms.

3

• The SP team plan to link the information we
  receive from the client record forms and outcome
  forms to the contract information, as well as to
  the performance monitoring returns. The aim being
  to get a complete picture from the source of
  referral to the outcome for service users.

4

• Providers should complete and submit client
  record forms for new clients starting to
  receive an SP service or an existing client
  starting to receive another SP service from 1st
  April 2007 using the 2007-8 Client Record Form.
• The submitting of client record forms is a
  contractual requirement and should be submitted
  on at least a monthly basis. They should all be
  submitted electronically.

5

• Client Record Forms must be completed for clients
  who start to receive the following types of
  service-
• Supported Housing
• Womens refuge
• Foyer
• Teenage parent accommodation
• Direct access accommodation
• Floating support service
• Outreach service
• Resettlement service

6

• The following service types are excluded from the
  Client Record system-
• Very sheltered housing
• Sheltered housing with a warden
• Almshouses
• Peripatetic wardens
• Leasehold schemes
• Home Improvement Agencies
• Community Alarm services

7

• ? Action for Providers
• Contract managers Please ensure that your staff
  are completing the client record forms
  electronically and are using the correct service
  details as per the contract information. This
  includes the following information-
• National Client Record Provider ID (allocated by
  CHR)
• National Provider ID (allocated by CLG)
• Organisation Name
• Service Name
• SP Service ID (e.g. S000425)
• SP Administering Authority

8

• Any questions?

9

• WEBSITE www.spclientrecord.org.uk
• The client record form itself
• Guidance on completing the form
• Consent form for using the clients N.I number
• - For any Staffordshire specific queries, please
  contact the Richard Hodgens on 01785 278554 or
  e-mail spteam_at_staffordshire.gov.uk