Delta Dental Welcomes

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Delta DentalWelcomes

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About Delta Dental

• Largest administrator of dental benefits in
  Minnesota and the United States
• 93,000 groups/51 million subscribers
• 8,400 MN groups/3.4 million subscribers
• 75 of all dentists nationwide
• 82 of licensed dentists in MN participate
• Financial Rating AM Best A (10th year)

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2008 Performance Results

• Claim Financial Payment Accuracy 99.80
• Average Phone Answer Speed 10 sec
• Average Claim TAT 2.58 Days
• Phone Abandonment Rate 1.22
• First Call Resolution 97.72
• Client Retention 98.6
• Dental Trend 5.5 (3rd consecutive year)

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Minnesota Service Cooperatives Voluntary Dental
Program

• Flexibility for your group, offer either
• Plan A - Designed to provide coverage for
  preventive and basic restorative services for
  your employees and
• their families at our most affordable rates.
• Plan B - Offers preventive coverage at 100 in
• addition to coverage for basic restorative
  services
• and simple oral surgery.
• Plan C - A comprehensive plan design with
  coverage
• for preventive, basic restorative and major
  restorative
• services, including endodontics, periodontics
  and more.

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Flexibility for employees

• Two Plan options to choose from
• Employees are free to see any dentist.
• When visiting a network dentist, employees can
  take advantage of additional savings.
• Odds are good an employees dentist is already in
  the network.

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Delta Dentals Comprehensive website
www.deltadentalmn.org

• Tools for Group Administrators
• Group Administrators
• Online Enrollment
• Real time updates (direct link to delta dentals
  enrollment system)
• New feature GAs can now order ID cards for
  members
• Online Billing -
• Paperless Statements
• Access to reports the same day they are produced
• Access to current billing and 3 previous billing
  cycles
• All the same reports previously sent in the mail,
  now electronically with the capability to convert
  to excel files.

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Delta Dentals Comprehensive website
www.deltadentalmn.org

• Subscribers
• Check benefits and eligibility
• Review benefits
• Find a participating dentist
• Claim status and history
• Order ID cards
• Dentists
• Secure sign in
• Benefits inquiry
• Verify eligibility

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Contacts

• Clive West, Sr. Sales Executive Delta Dental
• 651- 994-5016
• cwest_at_deltadentalmn.org
• Karen Patraw, National Insurance Services
• 952-941-7372
• kpatraw_at_nis-sif.com

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Thank You !