Superhighways Partnership

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Superhighways Partnership iT4 Communities
Marcus Otite and Anne Stafford
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Where to get help for your ICT

• This workshop session should help identify free
  or low cost sources of support to enable your
  organisation to put its ideas into practice or
  solve common problems
• Vent frustrations
• Tips and tricks
• Campaign for whats needed
• No magic answer sorry!

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ICT systems what needs support?

• Hardware Support
• Software Application
• Databases
• Websites .etc
• Network Support
• Consultancy and Advice

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Where do we go for help

• Volunteers
• Staff
• External Contractors
• Circuit Riders
• Consultants

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Our Experiences

• Volunteering
• Circuit Riding
• You might notice a slight bias!
• And this is a good time to ask specific questions
  about these types of support
• BUT we all work within a system of a patchwork of
  support and some support fits some jobs/some
  organisations better than others
• A smorgsbord of support to choose from (or
  hobsons choice?)

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Support Needs
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What type of support would you like?

• When things go wrong
• Purchasing decisions
• Planning and decision making
• New technologies

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Hardware Support

• Total Cost of Ownership (TCO)
• Warranty
• Full Cost Recovery (FCR)
• Research
• Knowledge base
• Discussion forums email lists
• Google it!
• Service Level Agreement (SLA)

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Software Support

• Training
• Online resources
• Discussion Group
• Forum
• Research problem google it!
• Microsoft site
• Help desk

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Network Support

• Service Level Agreement
• For a server based network a must!
• Network administrator
• Maintenance, backup and documentation

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Support
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Using Volunteers

• How to find one
• iT4C
• Volunteer bureaus
• Amongst supporters, family and friends
• Advantages
• Free, enthusiastic, committed, your best
  interests, impartial
• Disadvantages
• Might leave at any time, limited time available,
  may be unskilled, may take on more than is
  appropriate
• When to use one
• Not for mission critical, not for emergency work

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Working with Circuit Riders

• Who are Circuit Riders
• Definition
• Deferent models
• How to find one
• Local based IT support network
• Contact CVS
• ICT Hub Website
• When to choose a circuit rider
• Should be you first stop in community network
• Advantages
• Cheaper impartial advice
• Disadvantages
• Large case load of clients
• They try to eliminate dependency

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Working with contractors

• Service level agreement
• Tendering
• Getting impartial advice
• Circuit rider
• Volunteer
• Online forums, discussion groups

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Support from staff/for staff

• Assigning tasks
• Network administrator
• Staff training and support
• Training needs analysis
• Full cost approach to funding/budgets

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Conclusions?
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What do you think is missing?

• Voluntary Sector ICT Magazine
• Voluntary Sector ICT Department for each Borough
• More in house discount training for organisations
• More affordable professional ICT advice and
  support
• More easily available discounted hardware and
  software equipment

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Resources
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Web Site Resources

• Microsoft Knowledgebase
• ICT Hub
• Tech Soup
• LASA
• CIVICA
• Charity Logistics
• IT for Charities
• Chat rooms, Discussions, Publications
  Newsletters.

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Charity Discounts

• Charity Logistics
• www.charitylogistics.org0845 1303 845
• Citnexus
• www.citnexus.co.uk01453 872777
• Civica Services Ltd
• www.civica.co.uk020 7760 2802
• Charity Technology Trust (CTT)
• www.ctt.org0845 456 1823

• National Council for Voluntary Organisations
• www.ncvo-vol.org.uk/discounts/services/020 7713
  6161
• Pugh Computers
• www.pugh.co.uk01974 200201
• Phoenix Software
• www.phoenixs.co.uk0870 836 8000 (ask for
  voluntary sector sales

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ICT Funders

• Awards For All
• Bridge House Trust
• BT Community Connections
• Worshipful Company of Information Technologists
• Microsoft
• Neighbourhood Renewal Community Programme
• The Lloyds TSB Foundation for England Wales
• Abbey National Charitable Trust Ltd
• The Tudor Trust
• The Baring Foundation
• The Allen Lane Foundation
• The Big Lottery Fund

• The Cooperative Charitable Foundation
• The Garfield Weston Foundation
• City Parochial Foundation
• Henry Smith Charity
• The Hedley Foundation Building or refurbishing?
• Trust for London
• The Lankelly Foundation
• Comic Relief
• JPaul Getty Jr Charitable Trust
• Local Funding
• Tower Hamlets
• Lambeth, Lewisham, Southwark, Bromley, Bexley
  Greenwich
• Hillingdon
• Sutton

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Questions/Discussion?
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Thank you

• Marcus Otite
• ICT Development Worker, Superhighways
• Email marcus_at_mvsc.co.uk
• Tel [phone]
• Anne Stafford
• Development Consultant, iT4Communities
• Email anne.stafford_at_icthub.org.uk
• Tel [phone]