Creating online modules using Flash

1
Creating online modules using Flash

• Trends in user support services
• From idea to product
• Processes and technology
• Usability and accessibility
• The future
• Learning points
• Demonstration

2
Changes in user support

• From
• Helpdesks and enquiry desks
• Induction tours and sessions in Freshers Week
• Group and one-to-one training by subject
  librarians

• To
• Electronic reference services
• Self-paced learning
• Reduction of Freshers' week activities
• Reduction in face-to-face training sessions

3
The idea

• BUILDER
• http//builder.bham.ac.uk
• Phase 3 hybrid library project 1998-2000
• Induction packages aimed at supporting the use
  of the hybrid library
• Included documentation and content scripts

• Flash
• Technology and style appropriate to attractive
  and short web-based or standalone modules
• Lack of costs

4
Stage 1

• Aim OPAC module in time for Freshers 2001
• MALTS agreed to provide design at no cost
• Prototype produced in September 2001
• Minimal publicity

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