DIRECTORATE GENERAL OF SYSTEMS

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CENTRAL BOARD OF EXCISE CUSTOMS
IT CONSOLIDATION PROGRAMME Wide Area Network
(WAN) Project

• DIRECTORATE GENERAL OF SYSTEMS DATA MANAGEMENT

www.icegate.gov.in
www.cbec.gov.in
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About IT Consolidation Programme (ITCP)
OBJECTIVE To provide quality services to all
stake holders, including tax payers, by
consolidating CBECs information technology (IT)
infrastructure

• SUB-COMPONENTS
• Wide Area Networks (WAN) at 582 CBEC locations
• (One WAN point per building)
• using MPLS (Multi Protocol Label Switching)
  Technology
• bandwidth on demand
• Local Area Networks (LAN) at 1200 buildings,
  thin clients, peripherals (printers etc), UPS, DG
  sets
• Data Centers Three data centres - Primary,
  Business Continuity and Disaster Recovery
• Project Monitoring and program management - M/s
  PricewaterhouseCoopers (PwC) (supported by M/S
  CMS) for inter-vendor coordination, Service level
  monitoring (For eg Monitoring Network
  Availability, Quality of Service (QoS) etc)

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The IT Consolidation Project will enable

• Roll out of ICES 1.5 this upgraded version of
  ICES would be deployed on Oracle 10g and service
  all locations, including current ones
• Roll out of ACES the newly developed Central
  Excise Service Tax workflow application
• Data Warehouse Single window data repository of
  CBEC data for decision support in tax planning,
  risk management etc
• Upgraded ICEGATE facilities
• Upgraded Risk Management System
• Upgraded iCERT infrastructure
• Corporate Mail facilities to all officers
• Other initiatives such as APIS, Intranet and
  Knowledge Management system etc. in due course

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Existing v/s Future Scenario WAN/ LAN
AS IS
TO BE

• Augmented network infrastructure to meet the
  data, voice and video communication requirements
  of the Department
• All India Wide Area Network (WAN) for around 582
  CBEC buildings (one WAN point in each building)
• All buildings connected to central data centre
  through Multi Protocol Label Switching (MPLS)
  based network
• All offices of CBEC connected to the Centralised
  Data Centre combined with ISDN connectivity for
  other offices

• Present Wide area network called Indian Customs
  and Excise Network (ICENET) covering 35 Customs
  (ICES) locations
• Existing WAN connectivity is through dedicated 64
  kbps or 2 Mbps point to point leased lines
• Existing LAN in Customs House based on structured
  UTP cabling
• Some Central Excise offices have building wide
  LANs

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Existing Scenario (Leased Line network)
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Proposed Geographical Coverage WAN
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About WAN

• WAN A long-distance communications network that
  covers a wide geographic area, such as a
  state or country.
• To be implemented by at 582 buildings across
  India by a consortium led by Bharat Sanchar
  Nigam Ltd
• ROLES OF VENDORS WHO WOULD INTERACT WITH FIELD
  FORMATIONS
• Bharat Sanchar Nigam Limited (BSNL) WAN Service
  Provider (MPLS services) and laying of leased
  lines from exchange to CBEC premises
• Hewlett Packard (HP) System Integrator (Field
  work has been outsourced to M/s DSM) Site
  Survey, Supply Installation of equipments,
  Commissioning of links..
• PwC Selected as Project Management and
  Monitoring Agency (supported in field work by
  M/s CMS Computers Ltd. )

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Schematic Diagram-WAN
Data Centre (DC)
Centrally Hosted Applications ICES / ACES
INTERNET
Disastor Recovery (DR)
Banks
Excise Range Offices
BCP
Importer / Exporter
Custodians
Directorates Other Offices
Central Excise
Customs
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WAN Point

• Each building will have one WAN point, in one of
  the following Categories
• Category A - Strategically important offices like
  North Block with more than 25 concurrent users
• Category B - Headquarters and office buildings
  with 25 or more concurrent users
• Category C - Divisional / Zonal / Regional
  offices with 6 to 25 concurrent users
• Category D - Offices with less than 6 concurrent
  users
• Scalable bandwidth from 16 Mbps to 128 Kbps has
  been provided for all locations
• Each WAN site has been assigned a unique site
  code based on a set of predefined rules

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Type of Connectivity
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WAN List of Activities and Status as on 31 Oct
2007

• Site Survey by HP (Outsourced to DSM)
• Already completed at 510 locations
• Survey of sites to capture details of
  communication room by HP
• Preparation of Deficiency report based on survey
• Dispatch of WAN Equipment by HP (already
  completed for 434 sites) (Courier Safe Express)
• Receipt of Equipment at Site by Nodal Officer
  (already completed for 434 sites)
• (a) Router (b) Modem (c) 9 U Rack
• Commissioning of Leased line links by BSNL
  (Partially outsourced to DSM, at least one link
  already completed at 328 locations)
• Installation of equipment in communication room
  by HP (Outsourced to DSM, already completed at
  348 locations)
• Commissioning of Site by HP (Out sourced to DSM)
• WAN acceptance by PwC on behalf of CBEC
  (Outsourced to CMS)

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Local Office Responsibilities - I

• Nominate a local nodal officer (at the level AC /
  JC ) to interact with project teams
• To identify a communication room for housing the
  WAN equipments and LAN equipments
• Promptly inform CBEC Project Team regarding any
  proposed change in location of any office
• Maintain proper inventory of equipment and ensure
  security of communication room
• Senior officers to periodically review at regular
  intervals to resolve any problem including delays
  
• Assign a new nodal officer incase of transfer of
  the nodal officer of a site and ensure knowledge
  transfer. Inform change in nodal officer to CBEC
  Project Team
• Maintain a guard file containing all
  communication and instructions related to the
  project
• Spread awareness regarding the project among the
  officers
• Ensure that sanctity of WAN point is maintained
  and no other equipment is allowed to be installed
  nearby.
• Ensure that no junk / personal luggage / office
  files / papers etc is stacked in the vicinity.
• Ensure that a clean and dust free environment is
  maintained at all times.
• Allow WAN rack installation on table only if a
  brick wall is not available. WAN Rack
  installation on floor should not be permitted.

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Local Office Responsibilities - II

• A link officer is required to be nominated for
  operational requirements after office hours /
  holidays to provide access to authorized
  personnel and assist in resolving problems
• Fire fighting equipment (CO2 / Dry powder type
  for electrical fires) should be made available at
  the site
• RESPONSIBILITIES RELATED TO LAN INSTALLATION
• Nominate a nodal officer (Nodal officer nominated
  for WAN should be given responsibility for LAN)
• Assist HP in identifying a suitable location for
  the DG sets.
• Assist HP in interface with the building
  custodian, including CPWD on issues such as power
  supply and work permissions both inside and in
  the immediate vicinity of the buildings.
• Provide the following to Dir (Sys) as per
  schedule to be provided
• Building plan indicating seating arrangements.
• Network and electrical line diagram if available.
• Digital photograph of exterior of the building
  and interior of communication room
• Requirement for equipment to be retained
• Clearances required
• Installation of ISDN link

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CBEC Project Team
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Project Management

• M/s PricewaterhouseCoopers (PwC) have been
  appointed as Project Management Implementation
  Monitoring Agency for WAN and LAN
• ROLE OF PWC
• Project Co-ordination To co-ordinate with
  various stakeholders involved in implementation
  of WAN (SP1)
• Implementation Management To co-ordinate with
  CBEC and SP1 project teams to ensure that
  implementation proceeds smoothly with minimum
  disruption of CBEC work
• Asset Management Inventorization
• WAN Site Acceptance
• Monitoring implementation of LAN
• Service Level monitoring for payments to
  implementing vendors
• Any query related to the project may be raised to
  PwC Team or CBEC team

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PwC Project Team
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HP Escalation Matrix for End User locations
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THANK YOU
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Specifications of Communication Room

• A communication room needs to be identified at
  each building where the WAN / LAN equipment will
  be installed.
• Size of communication room
• A room of size at least 6 x 6 would generally
  be sufficient for the purpose. However, for
  Category A sites and sites where a floor mounted
  rack will also be needed for LAN, a larger room
  of size up to 8 x 6 may be required.
• In case the ceiling is higher than 8 the AC
  requirement may have to be assessed accordingly.

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Specifications of Communication Room
A dedicated room is preferred for the purpose.
However, in case a dedicated room of appropriate
size is not available then following rooms may be
used, provided sufficient space is available for
accommodating the required equipment.
As an exceptional scenario, if no room is
available at all, then a segregated area in the
common hall/room should be designated as the WAN
/ LAN point. Care is to be exercised to ensure
that sufficient area is delimited in order to
securely accommodate the required installation.
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Attributes of Communication Room

• Should be so chosen that it has at least one
  suitable brick wall space available where
  required equipment can be mounted. The equipment
  should preferably not be located near a window.
• The wall should not be the outer wall of the
  building or a wall common with toilet / water
  storage to minimize the chances of water seepage
  in future.
• Only if suitable brick wall is not available then
  a table of minimum size 2.5 x 2.5 is required
  to be provided for rack installation. The table
  should be firm wooden or steel table with a
  minimum load bearing capacity of 80 kgs.
• The communication room should have UPS power
  points (of rating 1 KVA or above) and proper
  earthing for WAN equipment. In case UPS of rating
  1 KVA or more is not available then it should be
  procured locally.
• The communication room should be air conditioned.
  The equipment is required to be maintained in a
  dust free environment and at an ambient
  temperature of 25 deg Centigrade round the clock.
• Any UPS of over 1 KVA should preferably not be
  kept in the communication room on account of the
  heat generation. In case the battery pack is a
  separate unit, the UPS may be kept inside the
  Communication room while the battery pack kept
  outside in a ventilated area. In case the UPS is
  a rack mountable compact unit and a separate
  space cannot be provided, a minimum distance of
  2 be maintained from the communication
  equipment.

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WAN Equipment

• The WAN equipment will be installed in one 9U
  size rack in all Category B, C and D WAN sites.
  The size of the rack is 2 x 2 x 2.
• In case of Category A sites BSNL will install
  following additional equipment for providing
  fiber connectivity. The exact configuration will
  differ depending on local practice and
  availability of type of equipment with the BSNL
• i. A separate rack for Multiplexer which may be
  wall mounted or floor mounted (Max size 3 x
  1, height - 6).
• ii. A Cable locker which will be wall mounted(
  Max size 4 x 6, depth 6).
• iii. A small wall mounted terminal box less than
  1 x 1 in size.

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LAN Equipment

• The size of LAN equipment will be decided by the
  number of users in the site.
• At small sites with less than 24 users only one
  switch will be required which may be installed
  inside the WAN rack itself.
• At sites with larger number of users a floor
  mounted rack will be used which will house the
  multiple switches.
• At very large sites, LAN for each office may be
  terminated locally while only one cable runs
  between the office and the communication room.

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WAN Site Code Rule

• For eg GJ/JMN/03_C01
• GJ Gujrat
• JMN Jamnagar
• 03 3rd Building in Jamnagar
• C Category
• 01 Bandwidth i.e. 128 Kbps

Bandwidth code 01 128kbps 02 256 kbps 03
512 kbps 04 1 Mbps 05 2 Mbps 06 4 Mbps 07
8 Mbps 08 16 Mbps