Scope of Services Offered

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Scope of Services Offered
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Service Objectives

• To offer a dedicated client service team
• To secure adequate coverage to protect clients
  assets and liabilities
• To produce a cost effective programme
• To administer the ongoing needs and requirements
  of the programme efficiently
• To ensure the prompt and fair settlement of claims

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Service Objectives contd

• To assist clients in the mitigation and control
  of risk exposures
• To provide updated information and reports on a
  regular basis
• To ensure transparency in the delivery of all
  products and services
• To co-ordinate Aon Globals worldwide resources
  in order to deliver optimum risk management
  solutions and expertise

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Insurance Program

• Servicing
• Preparation of underwriting submission
• Negotiation of competitive market terms and
  conditions
• Review and evaluation of market responses
• Submission of programme to client
• Design
• Incorporation of recommended limits and retention
  levels

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Insurance Program contd

• Administration
• Liaison with insurers, client and retail offices
• Review/approve all insurer correspondence
• Presentations, ad hoc advice and attendance at
  meetings as required
• Ongoing exposure evaluation

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Claims Management

• Nominated Claims Director for each client
• Establishment of agreed claims procedure
• Put time limits in advance
• Conditions on terms for on account payment agreed
  in advance
• Production of Claims Procedure Manual
• Evaluation of large/complex losses
• Review of claim details with insurers to
  facilitate proper adjustment

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Claims Management contd

• Site visits
• Appointment of surveyor within specified time
• Names of surveyors mentioned in the policy
• Prompt collection of funds
• Maintenance of records
• Follow-up of recovery/subrogation potential
• Major claim review for re-occurrence prevention
  and Safety incentive programmes

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Risk Management Loss Prevention

• Details of risk analysis and recommended
  comprehensive insurance programme
• Third Party Liability reports
• Loss Estimate Studies
• Risk Engineering Studies
• Hazop
• Marketing analysis report

Solve
Evaluate
Identify
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Risk Management Loss Prevention contd

• Physical surveys/on-site inspections
• Evaluation of fire protection, safety and
  security systems
• Loss Control Training for selected employees
• Co-ordination of insurer surveys
• Emergency planning
• Risk management and loss prevention reports
• Scheduled Service calls

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Risk Management Loss Prevention contd

• Business Continuity Planning
• Detailed Business Interruption Studies
• Analyze your critical equipment in the plant
• Check availability of spares Lead time- max and
  min time required for the plant to be back in
  operations
• Alternative measures in case of breakdown

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Typical Client Service
Team Structure
CLIENT
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Service Programme Chart
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