Mark Bowser

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Mark Bowser
Meeting Your Seminar Leader!

• President/CEO, Empowering Enterprises, Inc.
• Professional Speaker, Corporate Trainer, Author
• Professional Member Status with the National
  Speakers Association
• Author of Power Nuggets, Unlocking the Champion
  Within, and Advanced Business Strategies

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Mark BowserOrganizations trained include

• Southwest Airlines
• Delta Faucet
• Ford Motor Company
• Kings Daughters Medical Center
• Indiana Chamber of Commerce
• FedEx Logistics
• United States Air Force
• LSI Industries
• Princeton University
• and many, many, more!

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Mark BowserPraise for Marks book Power Nuggets

• Your book is one of the most refreshing,
  enjoyable reading experiences Ive had in a long
  time. Your nuggets and stories are tremendous.
  You have a great book and Gods power, love and
  wisdom is obvious in your writing.
• Charlie Tremendous Jones

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Mark BowserPraise for Marks book Power Nuggets

• Its just the kind of book we like to have,
  with short, concise messages, that can be picked
  up and put down without losing continuity. The
  format makes for an excellent gift, too.
• Zig Ziglar
• Americas 1 Motivator

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Mark BowserPraise for Marks book Power Nuggets

• A must read for everyone. This book shows the
  spiritual and business attributes of becoming a
  great success.
• Peter Lowe
• Founder CEO, Get Motivated! Seminars
• (Largest Business Seminars in the World)

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Mark BowserPraise for Marks Training Seminars

• Mark met every one of our requests and
  specifications, and tailored and delivered a
  highly-effective and well-received seminar. Mark
  is the definition of a team player, is a kind and
  sincere individual, and is an ideal presenter.
• Cynthia Hauxwell
• Corporate Training Project Leader
• Makino Machine Tool Company

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Mark BowserPraise for Marks Training Seminars

• Mark has been a joy to work with enabling
  twelve companies to achieve improved customer
  service. The most impressive aspect of Mark is
  his ability to connect with the participantsThe
  Chamber will most certainly will work with Mark
  again, to assist our members with the challenge
  of growing their business.
• David L. Owens
• Director of Educational Programs
• Greater Cincinnati Chamber of Commerce

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Mark BowserPraise for Marks Training Seminars

• His positive thinking insights motivated our
  students to do a better job in their position on
  the Student Government at Southern West Virginia
  Community College. I believe Mark will become
  one of the top ten Motivational Speakers in
  our country over the next few years. I highly
  recommend Mark Bowser as a workshop speaker.
• Ted Williams
• Director of Student Activities
• Southern West Virginia Community College

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Mark BowserIn his own words

• In the beginning of time, God created the earth
  and along with it man and woman, and He bestowed
  greatness with each one, a greatness unique to
  each individual which, if developed, will shape
  the world to righteousness.
• Mark Bowser

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Mark BowserIn his own words

• Help people believe in themselves by believing
  in them first.
• Mark Bowser

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Mark BowserIn his own words

• Great strength comes from within, not from
  without.
• Mark Bowser

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Mark BowserIn his own words

• There is not success without risk.
• Mark Bowser

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Mark BowserIn his own words

• Plant a seed todayexpect a harvest tomorrow.
• Mark Bowser

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Mark BowserIn his own words

• Seek to understand people. Give them the
  benefit of doubt. Most people are trying to do
  good whether that is their result or not.
• Mark Bowser

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Mark BowserIn his own words

• Before people will take action, they must be
  moved emotionally. It is the leaders job to
  inspire people into action and to logically give
  them confidence to continue to do so.
• Mark Bowser

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Power Communicating!

• Breaking Down the
• Walls of Communication
• The DISC Formula

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DISC
Determined
Competent
Low Assertiveness Low Need of Getting Along
High Assertiveness Low Need of Getting Along
Getting Along
Getting Along
Assertiveness
Assertiveness
Low Assertiveness High Need of Getting Along
High Assertiveness High Need of Getting Along
Steady
Influencers
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DISC
D
C
Determined
Competent
Low Assertiveness Low Need of Getting
Along
High Assertiveness Low Need of Getting Along
Low Assertiveness High Need ofGetting Along
High Assertiveness High Need of Getting Along
I
S
Influencers
Steady
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Power Communicating!

• How to Become A Power Communicator
• 1. It may be the most important skill we can
  master
• 2. Use stories/illustrations to strengthen your
  points
• 3. Make sure your true message is being heard
• 4. Join a Toastmasters Club
• 5. Use Millard Bennetts 30/10 Power Formula
• 6. The KISS system
• 7. How to make a talk/point to persuade and
  convince

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Power Communicating!

• 1. It may be the most important skill we can
  master

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Power Communicating!

• 2. Use stories/illustrations to strengthen your
  points

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Power Communicating!

• 3. Make sure your true message is being heard

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Power Communicating!

• 4. Join a Toastmasters Club

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Power Communicating!

• 5. Use Millard Bennetts 30/10 Power Formula

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Power Communicating!

• 6. The KISS system

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Power Communicating!

• 7. How to make a talk/point to persuade and
  convince

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Power Communicating!

• How to Become an Active Listener
• 1. Overcome the habit of planning your response
  while someone else is communicating
• 2. Overcome physical limitations
• 3. Eye contact
• 4. Language barriers (use Reflective Listening
  Questions)

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Active Listener

• 1. Overcome the habit of planning your response
  while someone else is communicating

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Active Listener

• 2. Overcome physical limitations

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Active Listener

• 3. Eye contact

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Active Listener

• 4. Language barriers (use Reflective Listening
  Questions)

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Why We Must Connect With People!

• Statistics on why customers leaveor want to!
• 1 die
• 3 move away
• 4 are fickle and float
• 5 listen to their friends advice
• 9 can buy product/service cheaper somewhere
  else
• 10 are complainers and whiners
• 68 leave because they feel we do not care
  about their needs

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RAPPORT! The Answer to Connection
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Rapport

• Interested

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Rapport

• Interested
• Smile

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Rapport

• Interested
• Smile
• Name

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Rapport

• Interested
• Smile
• Name
• Listen

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Rapport

• Interested
• Smile
• Name
• Listen
• Interests

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Rapport

• Interested
• Smile
• Name
• Listen
• Interests
• Important

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Building High Self-Esteem and Unshakable
Confidence
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Territorial Management!How to set Winning
Priorities

• Put First Things FirstIts the exercise of
  independent will toward becoming
  principle-centered. Its the day-in, day-out,
  moment-by-moment doing it.
• Dr. Stephen R. Covey

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The Covey Matrix
Not Urgent Very Important
Urgent Important
Not Urgent Not Important
Urgent Not Important
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The Power of a GOAL!

• 90 of people have no goals
• 5 of people have goals but are not reaching them
• 5 of people have set goals and write them down.
  This is the group living their dreams!

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Keys to Achieving Your Goals!

• Written Down
• Balanced Goals
• Time Line
• Goalets
• Realistic
• Review Daily

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Keys to Achieving Your Goals!

• Written Down

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Keys to Achieving Your Goals!

• Written Down
• Balanced Goals

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Keys to Achieving Your Goals!

• Written Down
• Balanced Goals
• Time Line

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Keys to Achieving Your Goals!

• Written Down
• Balanced Goals
• Time Line
• Goalets

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Keys to Achieving Your Goals!

• Written Down
• Balanced Goals
• Time Line
• Goalets
• Realistic

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Keys to Achieving Your Goals!

• Written Down
• Balanced Goals
• Time Line
• Goalets
• Realistic
• Review Daily

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Prospecting Skills

• 1. Three Ways to Prospect (Yellow Pages,
  Internet, Drive by)
• 2. Getting past the gatekeeper
• 3. Creating a Hot Button
• 4. Asking for and getting an email address
• Leaving Voicemail
• Communicating Successfully over the telephone

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Successful Telephone Skills

• How to Communicate Successfully
• Over the Telephone
• 1. Have a mini-agenda
• 2. Pick up the phone in two or three rings
• 3. Dont transfer caller unless you have to
• 4. Beware of the hold button
• 5. Use their name
• 6. No chewing allowed Dont eat while on the
  phone
• 7. Consider a headset
• 8. Use the two-finger rule
• 9. Always summarize before you close the
  conversation

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Creating Customer Loyalty towards Skandia

• WHY CUSTOMER SERVICE?
• 96 of unhappy customers never complain
• 91 of those will not come back
• The average unhappy customer will share the
  negative story with at least nine other people
• 13 will tell more than 20 people
• The average unhappy customer will remember the
  negative experience for 23 ½ years while the
  average happy customer will talk about the
  pleasant experience for only 18 months.
• It can cost five to six times more to get a new
  customer than to keep a current customer.
• Source The White House Council on Consumer
  Affairs

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Creating Customer Loyalty towards Skandia

• ACTION STEPS
• Satisfied is not good enough anymore
• Customer Service is
• Treat the Customer as a star
• Under Promise, Over Deliver

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Under Promise, Over Deliver

• Good Old Murphy!
• The Buck Stops Here!
• Going the Extra Mile!

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• How to Stay Motivated, Positive,
• Alive Everyday!

"As If"
Positive Questions
Positive Thinking