University Center and Associated Facilities

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University Center and Associated Facilities
SFAC Presentation Monday, February 11, 2008
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Division of Student Development Organizational
Structure
AVC/AVP for Student Development Dean of
Students Dr. William F. Munson
Department of Campus Recreation
Department of Campus Activities

• Campus Recreation and
• Wellness Center
• Intramural Fields
• Outdoor Adventure
• Instructional Fitness
• Intramural Programs
• Sports Club Programs
• Aquatic Programs
• Safety Certification
• Membership Services
• Marketing Services
• Business Services
• Facility Rental
• Special Events

• Student Organization Registration
• Student Organization Advisement
• Greek System Advisement
• Student Agency Advisement

Dean of Students Office
Student Government Association Frontier Fiesta
Association Activities Funding Board Council of
Ethnic Organizations Metropolitan Volunteer
Program UH Homecoming Student Video Network

• Student Discipline
• Student Traffic Court
• Student Life Policy Revision
• Student Legal Services
• Academic Honesty Hearings
• New Student Orientation
• Parents Orientation
• Student Life Clearances
• Success Programs
• Student Information Center
• Ombudservice
• Nontraditional Student Services
• Emergency Student Loans
• Time, Place Manner Policies
• Alcohol Policies

• Diversity Month Coordination
• Student Leadership Development
• Master Activity Calendar
• Special Events

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UC and Associated Facilities Mission Statement
and Mission Values
The University Center and Associated Facilities
in support of the educational mission of the
University of Houston provides programs, services
and facilities focusing on learning and student
development while enriching the campus life
experience. Education Communication
Diversity  Teamwork/Collaboration
Customer Service Financial Accountability
Integrity Fun
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University Center and Associated Facilities
Organizational Chart September 1, 2007
UC Administration Office Budget UC
Facilities/Renovation Budget Cats Back Weeks of
Welcome Budget Co-Cats Back Advisement and
Coordination GA Student Learning and UCPB
Keith T. Kowalka Director UC and Associated
Facilities
University Center Policy Board
Direct Cougar Byte/HiEd, Inc. Jonorrs
Hair, Nails and Body Woodforest National
Bank Functional UH Dining Services (Aramark)
University Bookstore (BN) University Copy
Center
Cheryl Grew-Gillen Associate Director UC and
Associated Facilities
Administrator/Liaison to Lease Operations
UC Event Services Budget UC Event Services Dance
Marathon Advisement and Coordination Liaison
to UH Catering Strategic Planning and
Reporting Staff Training and Development UC
Leisure Services New Vendor Opportunities Contrac
ting and Lease Operations Quality Control and
Assessment Information Technology (Commuter
Services and Programs) GA UC Assessment,
Training and Special Projects Customer
Relations Managers (4)
Dr. Noel Clarke Administrator UC Business Office
Vicky Henderson Financial Coordinator 2 UC ASO
Office
Henry Anderson Assistant Director UC Building
Services
Sam Nguyen Assistant Director UC Technology
Support
UC Business Office Budget Budget and Financial
Reporting Accounts Payable/Receivable Purchase
Orders Financial Reconciliation Ticket Sales and
Services UC Locker Rental Central Business Office
1 Responsibilities for the DIVISION of
Student Affairs Assistant Business
Administrator Financial Coordinator (2) Financial
Assistant II (2) Office Assistant I Students (6)
Department Personnel and Payroll Travel
Coordination UC ASO Office Management Office
Coordinator Secretary I Student (1)
UC Building Services Budget Maintenance
Custodial Services Renovation and Construction
Project Mgmt. Landscaping Inventory and Property
Custodian Environmental Health and Safety Program
Coordinator Maintenance Supervisor Carpenter
Maintenance Mechanic II (2) Maintenance
Mechanic I (3) Custodial Supervisor (2) Assistant
Custodial Supervisors (2) UC Lead Custodians
(4) UC Custodians (7) UC Satellite Lead Custodian
(1) UC Satellite Custodians (2) Students (2)
UC Technology Budget Technology Support Systems
Management Liaison to UH IT UC Website Admin and
Mgmt. VPSA Website Admin and Mgmt. Cats Back
Website Admin and Mgmt. Tech Review and
Procurement Tech Training and Consultation Compute
r Support Technician Students (4)
James Pettijohn Assistant Director UC Event
Services
Bill Schwehr Assistant Director UC Leisure
Services
Sherry Howard Director UH Child Care Center
Jim Fawcett Assistant Director UC Marketing
Programs
UC CARS Office Mgmt. UC/UC Satellite
Reservations On-Campus Grounds Reservations Event
Planning Coordination Facilities Use Policy
Oversight UCAF Audio-Visual Services Event
Management Support Event/Meeting Room
Set-Up Event/Meeting Room Cleaning UCAF Special
Projects/Design Media Services Coordinator Reserva
tionists (2) Set-Up Coordinators (2) Set-Up
Specialists (2) Students (8)
UC Leisure Services Budget Shastas Cones More
Budget UC Games Room UC Satellite Games
Room Shastas Cones More Cash Handling
Business Functions UC Games Room/UC Satellite
Lockers Leisure Services Programming Cougar
Bowling Club Prog. Coord (Days) Prog. Coord
(Nights and Weekends) Maintenance Mechanic
I Leisure Services Students (25) Shastas
Co-Managers (2) Shastas Students (10)
CCC Ledger 3 Budget CCC Giant Steps Budget CCC
TEEM Grant Budget Curriculum Health/Safety Trainin
g Aids Food Service Operations Manager Master
Teachers (3) Lead Teachers (7) Associate Teachers
(3) Assistant Teachers (7) Office
Coordinator Cook Students (24)
UC Marketing/Programs Budget UCAF Marketing UCAF
and Collaborative Programs UH Community
Outreach Liaison to UH Registered Student
Orgs. UC Development and EBI Co-Cats Back
Advisement and Coordination GA UC Events
and Traditional Programs Students (2)
Alicia Garcia-Valero Coordinator UC
CreationStation
UC CreationStation Sponsored Sales Students (4)
Kristen Salo Activities Advisor
Student Program Board Budget Student Program
Board Advisement UC Student Staff Training and
Development SPB Executive Board (3) SPB Committee
Chairs (6)
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University Center and UC Satellite Staff
Diversity Full-Time Staff Breakdown Currently 51
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University Center and UC Satellite Staff
Diversity Student Staff Breakdown Currently 60
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University Center and UC Satellite Staff
Diversity All Staff Breakdown (FT and Student)
Currently 111
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UC and Associated Facilities Staff
Diversity Full-Time Staff Breakdown Currently 74
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UC and Associated Facilities Staff
Diversity Student Staff Breakdown Currently 104
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UC and Associated Facilities Staff Diversity All
Staff Breakdown (FT and Student) Currently 178
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Current Objectives

• UC Complex and UC Satellite Master Plan of
  Renovation Project

RFQ Posted to the Texas Marketplace in August
2007 RFQ Committee Review Committee Reviewed
Proposals and Oral Presentations Contract
Pending First Visits February 19 and 20
Project Completion July 2008 Market
Analysis Facility Assessments Feasibility Study
Recommendations Cost Estimates for Each
Recommendation

• Continue Renovation Efforts

UC Marquee Funding Identified Lower Level
Lounge Improvements Completed Office
Renovations Completed
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Current Objectives (cont.)

• Advisement, Support and Leadership for
  Student-Oriented Programs

Provided Advisory and Operational Support for
SPB while Maintaining an Educational and
Student Development Philosophy Provided
Leadership, Coordination and Advisement for the
Cats Back Weeks of Welcome Initiative In
Conjunction with Residential Life and Housing and
Campus Activities, supported the First Annual
Dance Marathon Dance-On

• Enhance Marketing and Programming

Marketing Plan for the UC and Associated
Facilities In Process Provided Marketing
Support to all UC Tenants Provided Consistent
Maintenance for the UCAF Website and Launched a
New Website for the Division of Student
Affairs Produced Monthly UC LinC Newsletters
and Distribute via E-Mail Continued to Develop
Unique and Innovative UC Programs and Traditions
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Current Objectives (cont.)

• Enhance and/or Modify Retail Services

Monitored Shastas Cones More Effectiveness
and Developed New Opportunities Researched
Profitability and Service Offerings of a Little
Shastas at the UC Satellite Increased
Awareness of UC CreationStation and launched the
Bundle of Services Continued to Increase
Evening Programming in UC Leisure Services

• Enhance UC Event Services Technology

Reviewed/Refined Reservation Policies,
Procedures and Processes Researched One-Stop
Shop Integration of UC Event Services and UHDS
Catering. Integrated New Room Viewer
Technology with EMS to Increase Efficiency and
Service Installed Additional Lighting in the
Houston Room Continued to Provide In-House
Training
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Current Objectives (cont.)

• Assessment Operational Improvement Efforts

Transitioned the Web Development Function to
the UC Technology Support Office Continued to
Benchmark with Peer Institutions (Texas, Urban 13
and ACUI Region 12) Researched Model Commuter
Services and Programs Offices Continued to
Research Development/Fundraising Opportunities

• Professional Growth and Development

Supported UC and Associated Facilities Work
Teams Supported the UC Policy Board and
encouraged active participation of members
Developed an Employee Recognition Program
Continued Involvement/Leadership in ACUI and
other Professional Development Association
and Organizations
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2007-08 Additional Accomplishments

• UC Arbor Smoke-Free Environment

University Center Policy Board Passed
Resolution in Support Student Government
Association Passed Resolution in Support
Approval Received in November 2007 New
Smoke-Free Policy Became Effective January 1, 2008

• University Center 2nd Floor Renovations

Cactus Room - New San Jacinto Room, UC
Technology Support Office and Slight Expansion
of the UC Business Office San Jacinto Room -
The Dean of Students Office Expansion UC
Technology Office (UC 278) - Student Legal
Services Office UC Technology Office (UC 214)
- Dance Marathon Office Dean of Students
Office and UC Business Office Carpet, Baseboard
Replacement
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Satisfaction, Assessment Feedback

• General User Statistics/Data

University Center Daily Weekday Foot Traffic
15,000 UH Community Members UC Satellite Daily
Weekday Foot Traffic 8,000 UH Community Members

• UC Leisure Services User Data/Statistics

Shastas Sold over 25,000 Single and Double
Scoop Ice Cream Items over 2,300 Shakes/Malts
were Served 800 Cups of Coffee and 2,000 Pounds
of Candy in 2007 UC Games Room had over 92,000
Games of Bowling, 20,800 Hours of Billiards,
4,280 Hours of Table Tennis and Over 175,500
Amusement Games Played in 2007

• UC Event Services User Data/Statistics

Worked with 256 Registered Student
Organizations, 87 UH Departments and 201 Off-
Campus Customers in the planning of 7,521
Meetings, Programs and Events in 2007 Student
Organizations make up 59.2, UH Departments are
at 32.3 and Off- Campus Customers come in
with 8.5 by Customer Type of Usage 7,521
Bookings Equate to 47,154 Event Hours with an
Attendance of over 304,000
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Satisfaction, Assessment Feedback (cont.)

• Student Satisfaction Survey

In terms of Satisfaction, the University Center
has an 89.3 Satisfaction Rating with UH
Students, while the UC Satellite has a
Satisfaction Rating of 91.9. In terms of
Importance, 94.3 of Students Viewed the
University Center as an Important Service on
Campus, while 93.1 of UH Students Viewed the UC
Satellite as Important. In terms of
Utilization Data, 89.6 of Students Identified
they Utilize the Services, Programs and
Facilities in the University Center, while 86.5
of UH Students Identified they Utilize the UC
Satellite. It is important to note that of
all twenty-nine (29) SFAC funded units, the UC
and UC Satellite were the top two units in these
areas.

• ACUI/EBI College Union/Student Center Assessment
  Survey

Data Compared UH University Center with Six (6)
Peer Institution College Union/University
Centers We scored highest in 1) The college
union provides a variety of useful services 2)
The college union is a source for reasonably
priced entertainment 3) The programs offered by
the college union serves to expand
understanding of others whose background is
different from mine 4) The college union
offers food services that include a variety of
places to eat, food quality and value in
relation to price point and 5) The college union
bookstore has availability of textbooks and
the variety of school supplies.
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Objectives for 2008-09

• Complete the UC Complex and UC Satellite Master
  Plan of Renovation Project

• Continue Facility Renovation and Improvement
  Efforts

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Objectives for 2008-09 (cont.)

• Provide Advisement, Support and Leadership for
  Student-Oriented Programs

Provide Advisory and Operational Support for
SPB while Maintaining an Educational and
Student Development Philosophy Provide
Leadership, Coordination and Advisement for the
Cats Back Weeks of Welcome Continue to
support the Dance Marathon Student Organization
and the Newest UH Campus Tradition

• Enhance and/or Modify Retail Services

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Objectives for 2008-09 (cont.)

• Continue to Refine Food Services

Review Support Needs (Personnel, Operational
and Financial) to Sustain Support for the
current and future satellite food service
operations (i.e. Library, Cullen, Science
Research 1, etc.) Ensure Student Satisfaction
with Quality, Customer Service and Product Mix
Coordinate Renovations/Enhancements Based on
Student Feedback and Input

• Enhance Marketing and Programming

Finalize and Implement the Marketing Plan for
the UC and Associated Facilities Develop and
Implement Electronic Customer Satisfaction
Surveys Continue to Provide Marketing Support
to all UC Tenants Create New UC and Associated
Facilities Brochure Continue to Provide
Consistent Maintenance for the UCAF Website and
Associated Websites of Responsibility (Student
Affairs, Cats Back, etc.) Continue to Produce
Monthly UC LinC Newsletters and Distribute via
E-Mail With UHDS, Develop a Fun Floor
Calendar Continue to Develop Unique and
Innovative UC Programs and Traditions
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Objectives for 2008-09 (cont.)

• Enhance UC Event Services Technology

Review/Refine Reservation Policies, Procedures
and Processes Continue to Evaluate EMS and TMA
for Efficiency and Operational Enhancements
Integrate New Room Viewer Technology with EMS to
Increase Efficiency and Service Continue to
Provide In-House Training

• Assessment Operational Improvement Efforts

Research Rental Rates, Common Area Charges and
Fee Schedules (One Card Operations,
Bookstores, ATMs, Vending, etc.) Continue to
Benchmark with Peer Institutions (Texas, Urban 13
and ACUI Region 12) Continue to Research Model
Commuter Services and Programs Continue to
Research Development/Fundraising Opportunities

• Professional Growth and Development

Support UC and Associated Facilities Work
Teams Continue to Support the UC Policy Board
and encourage active participation of members
Develop Learning Outcomes Programs for UCAF
Students Continue Involvement/Leadership in
ACUI and other Professional Development
Association and Organizations
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Base Augmentation Request 2008-09

• Financial Support for Minimum Wage Increase

University Center reallocated funding to
support increases Student Employment Program
University Center provides significant support
(financial and personnel) to a plethora of
Student Affairs, Student Development and Student
Organization Initiatives University Center and
UC Satellite Have Significant Impact on Students
Every Day UC Fee is Capped and Self-Generated
Funding Opportunities Are Limited Other Way to
Cover Additional Expenses is Through Reducing Our
Annual Renovation Reserve Contribution or
Through Reduction in Staff Base Augmentation
Request Financial Breakdown 70 Students _at_
0.50/hour _at_ 20 hours/week 36,400.00 Associat
ed Benefits 3,148.60 Administrative
Charge 1,898.33 Total
41,446.93 Base Augmentation Request Financial
Breakdown 70 Students _at_ 0.25/hour _at_ 20
hours/week 18,200.00 Associated
Benefits 1,574.30 Administrative
Charge 949.71 Total 20,723.47
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Major Issues

• UC and Associated Facilities Project List(s)

Facility Infrastructure Projects
1,369,025 Operational and Aesthetical
Improvement Projects 2,079,840 On-Going
Long-Term Projects 1,193,000 Future Large
Projected Project Options 3,515,000 8,15
6,865

• Financial Solvency of the Child Care Center

• Food Service Contract/Commissions

• Student Enrollment Impact

An enrollment change of 500 students amounts to
a 39,774 shift in UC Fee Income

• Continued Expectation for Greater Service with
  Limited Resources

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Questions Answers