Week 16 Looking to the Future

1
Week 16 Looking to the Future

• See Kemp, Chapter 19,
• plus ASQ material,
• and instructor material

2
21st Century Issues from Kemp

• Adding value for everyone involved
• Willingness to look at our own processes
• Willingness to change processes to meet goals
• Addressing every issue, large or small, based on
  evidence
• Working with all the available information

3
U.S. Quality Over the Last Century

• Taylors early contributions
• SQC and sampling
• WW II effect
• Post-war emphasis on output and marketing
• U.S. awakening to Japans quality edge
• Intermittent attention to quality

4
Specialization and Quality

• Focused factories have led to extended supply
  chains and
• Need for building supplier relationships
• With greater knowledge of supplier processes and
  quality efforts and measures

5
Globalization and Quality

• Globalization has led to far-flung supply chains,
  and
• Reduced knowledge and control of the supply
  chain therefore
• Need to develop stronger and longer relationships
  with suppliers
• Example of need China

6
Servant Leadership

• Kemp makes a case for servant leadership
• Problem-solving for the good of all people
• Requires driving out fear (Demings 8th point)
• Can result in win-win situations
• Is this realistic?

7
Whats in the future?

• Pushing quality effort to the lowest level
• Requires of ownership/management
• Trust in customers, suppliers, employees
• Education and training
• Communication
• Partnerships
• Respect
• Greater use of basic and new tools

8
What We May See?

• More cooperation among governments and among NGOs
• Better consumer assessment of quality using
  information
• Internet
• Consumer organizations
• Increased differentiation of products based on
  quality

9
Career Positions in Quality

• Analyst
• Associate
• Auditor
• Black Belt
• Champion
• Consultant
• Coordinator
• Director
• Educator
• Inspector

• Manager
• Master Black Belt
• Process Engineer
• Quality Engineer
• Reliability Engineer
• Software Quality Engineer
• Specialist
• Supervisor
• Technician
• Vice President

10
Compensation 2008 ASQ Survey

• Mean salary of full-time quality employees
  81,480 in 2008 ASQ survey
• Experience not a major factor (at least up to 20
  years)
• Grew by 2 over 2007
• Highest salaries are in the Bay Area

11
Other Survey Findings

• ASQ members make more than non-members
• Direct supervision increases salary
• Independent consultants earn more (Duh!)
• Non-exempt employees make less
• Members of quality departments make less!
• Typical curve based on age

12
Summation

• Quality will continue to grow in importance
• There is a bright future for people engaged in
  quality outside quality departments
• Especially for black belts and master black belts
• This may be one of the more secure jobs during
  economic downturns