Demand Management:

1

• Demand Management
• Making it Work Better
• Speaker
• Emily Langtry, Director, Airplus International
• Panelist
• Georgie Farmer, Head of Travel Services APAC,
  JPMorgan Chase Bank N.A.

2

• Demand Management
• Making it Work Better
• Emily Langtry
• AirPlus International
• 19 June 2007

3
Focus Ensuring Maximum Savings

• Travel Policy Management
• Role of the Travel Management Company
• Using a Data Consolidation Tool
• Importance of Internal communication
• Need for ongoing policy review

4
Focus Ensuring Maximum Savings

• Travel Policy Management
• Role of the Travel Management Company
• Using a Data Consolidation Tool
• Importance of Internal communication
• Need for ongoing policy review

5
Your Expert Advisor (TMC)

• Play integral role in managing policy compliance
  through booking process
• Valuable source of new supplier contacts and
  potentially better rates
• Provide important feedback on changing traveller
  requests, business demands and internal
  satisfaction with policy
• Source of general reporting

6
Focus Ensuring Maximum Savings

• Travel Policy Management
• Role of the Travel Management Company
• Using a Data Consolidation Tool
• Importance of Internal communication
• Need for ongoing policy review

7
Advantages of Central Billing

• 66 of companies said central billing improved
  traveller compliance to policy1
• Capture expenses from all sources
• No company size limitations
• Avoid costly reimbursements and cash advances
• Automate expense reconciliation
• Enable compliance with corporate travel policy
• You cant manage what you cant measure
• 1 A White Paper Using Central Billing Systems
  to Successfully Manage Travel, EDC and
  Partnership Travel Marketing, 2005

8
Focus Ensuring Maximum Savings

• Travel Policy Management
• Role of the Travel Management Company
• Using a Data Consolidation Tool
• Importance of Internal communication
• Need for ongoing policy review

9
Be Convincing Use Real Data

• Educate employees on cost of travel
• Explain negotiated deals and potential savings
• Use graphs to illustrate actual and potential
  savings if policy compliance achieved
• Use Best Practice benchmarks
• Conduct traveller satisfaction surveys
• Maintain senior management support
• Communicate regularly

10
Focus Ensuring Maximum Savings

• Travel Policy Management
• Role of the Travel Management Company
• Using a Data Consolidation Tool
• Importance of Internal communication
• Need for ongoing policy review

11
Policy Review Process

• Central billing payment tools will capture data,
  therefore policy compliance can be measured
• Use this data to initiate regular review process
• If compliance is not high, ask
• Speak with employees and TMC what needs are not
  met by travel policy and preferred suppliers?
• Why is there low senior management support?
• Where is non-compliance occurring and why?
• What are other companies mandating?
• What is not covered by policy (e.g. Conferences)?

12
Summary of Advice

• Mandate travel policy with senior management
  support
• Work with TMC to manage policy
• Use central billing tool to capture all data
• Regularly communicate policy compliance and
  outcomes convincingly to all travellers use
  best practice comparisons
• Ask Suppliers for new areas of savings
• Review policy, companys needs and industry trends

13
Thank YouEmily LangtryAirPlus
Internationalelangtry_at_airplus.com0413 601 994