TD Bank

1
TD Bank

• Superfriends
• Crystal Bourguignon
• Zaheen Jamil
• Pete Harcoff
• John Coutts
• Vergil Grantcharov

2
Presentation Outline

• Overview of TD
• History
• Ideology
• Employee Relations
• Culture
• Future Plans
• Is TD Visionary?

3
Overview of TD Bank

• Who is TD Bank?
• One of the Big 5 banks in Canada
• 380 billion in assets

4
Overview of TD Bank

• Formed in 1955
• Merger between Dominion Bank and Bank of Toronto

5
Overview of TD Bank

• Personal and commercial banking
• Wealth management
• Wholesale banking
• U.S. personal and commercial banking

6
History of TD Bank

• Bank of Toronto formed in 1855
• Dominion Bank formed in 1869
• Initial expansion of the Banks

7
History of TD Bank

• Merger between Dominion Bank and Bank of Toronto
• Scotia-Toronto Dominion Leasing Ltd
• Central Guarantee Trust Company

8
History of TD Bank

• TD Waterhouse
• Failed Merger CIBC
• Final merger TD Canada Trust

9
Core Ideology

• Statement of ideology
• Historical continuity
• Ideology beyond profits
• Consistency between ideology and actions

10
Core Ideology

• Vision To be the better bank
• Proud employees
• Customer service
• Contributing to the community

11
Core Ideology

• 1 among major banks in Synovates Customer
  Service Index
• Awards for employees acting on principals
• Giving back to the community

Synovate is a world-leading market research firm
12
Core Ideology

• Historical continuity
• 1956 ad A big part of her job is to treat you
  nicely!
• 1961 slogan The Bank where people make the
  difference

13
Core Ideology

• Dominion Bank
• Since 1891 has funded donations for community
  events

14
Core Ideology

• Bank of Toronto
• During 1940s Yellowknife branch open from 530
  am to midnight during the summer
• we desire our managers to be of the greatest
  possible help. 1945 Annual Report

15
Employee Relations

• to stand out for delivering customer and
  employee satisfaction, to deliver consistent
  value for our shareholders
• TDs achievements are due to the leadership of
  TD people throughout the organization.
• ED Clark, President and CEO

16
Employee Relations

• TD Between Us
• Personal Performance Development Program

17
Employee Relations

• Work/Life Balance
• Flextime
• Flexhours
• Flexweek
• Flexplace
• Flexjob
• Flexreturn

18
Culture

• Culture Pros
• Promotion within
• From teller to VP
• TD Leadership Academy _at_ Ivey
• A Culture of
• Volunteerism
• Charity
• Community Development

19
Culture

• Culture Cons
• "The 5 Service Guarantee."
• Culture and Leadership
• Edmund Clark, CEO VS Charles Bailie

20
Culture

• "What Canadian Organizations do you admire most
  in terms of having a corporate culture that has
  helped them to be successful?"

21
Culture

• Top Ten Most Admired Cultures
• WestJet Airlines
• Royal Bank of Canada
• Canadian Tire Co.
• Tim Hortons Inc.
• Dell Canada Inc.
• Microsoft Canada Co.
• Four Seasons Hotels
• Research In Motion
• Starbucks Coffee
• Yellow Pages Group Manulife Financial (tie)
• TD Didnt Make the List

22
Future Plans

• Open more branches
• New products and services such as advanced
  wireless banking

23
Future Plans

• Low interest rate environment
• Increased consumer banking activities
• Agreement with Wal-Mart to add TD Banking outlets

24
Future Plans

• Selling Mutual Funds internationally
• Financial planning services at the retail banking
  level
• Increase participation in community

25
Future Plans

• Canadian market not large enough to compete with
  foreign- based financial companies
• Expansion into the US

26
Future Plans

• Clear business focus
• Canada Grow as full service investment bank
• Outside Canada Niche capital markets business

27
Is TD Visionary?
High Med Low