Intelligent Virtual Assistant Market size is expected to exceed USD 11 billion by 2024; according to a new research report by Global Market Insights, Inc. Growing focus on customer engagement to enhance user experience is expected to drive the intelligent virtual assistant market size in the future. Virtual assistants are deployed in mobile devices, enterprise websites, and social media that enable them to have constant communication with clients. For instance, companies install them to provide brand or product information to clients. In addition, it helps in promotions by asking new users to sign in to the company's loyalty account. Customer engagement solutions emphasize on providing enhanced direct experience and help companies to increase revenue and improve customer satisfaction and retention.
More Information @ http://bit.ly/2iogq6v IVA technology provides features such as interaction in natural language, lifelike avatar, ability to recognize different languages and respond via text or voice. For example, DigitalCX by CX Company understands the questions posed by the user and provides step-by-step activities and cross sell opportunities depending on the customer interest.