Join us as we sit down with Richard Blank, the CEO of Costa Rica’s Call Center, who relocated from the U.S. to Costa Rica and has trained over 10,000 telemarketers in his 17-year business journey. Richard shares his expertise in building strong teams, conflict management, and advanced communication techniques like phonetic micro-expression reading. He also discusses his leadership philosophy, gamification techniques to engage employees, and the importance of empathy in management. Whether you're running a business or leading a team, this episode is full of actionable insights and strategies to elevate your leadership and communication skills.
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The PPT discusses various reasons due to which process of reasons can be a failure for a company which include communication gap, unclear objectives and improper transition. The solutions to avoid these failures are also mentioned in it.
The PPT discusses various reasons due to which process of reasons can be a failure for a company which include communication gap, unclear objectives and improper transition. The solutions to avoid these failures are also mentioned in it.
Interviews & Case Studies on : Mythology, True Crime, Organized Crime, Pop Culture (Dark) , Internet Culture, Self Improvement. As a Senior Engineer in Advanced Development Technology Dry Etch at Micron Technology, I am involved in developing cutting-edge solutions for semiconductor fabrication. I have over two years of high volume semiconductor manufacturing experience in facilities management as well, working at Micron's state-of-the-art Fab 16 in Taichung, Taiwan.
Conflict management skills are one of those talents some people are better at than others but being able to turn down the heat in a conversation and find a solution is a powerful leadership competency that can be used where we work, where we play, and even at home in our personal lives. And who better to talk about this delicate subject than the founder of a call sales center, a business whose daily bread a butter deals with the conflict surrounding unwanted solicitations and complaints!
This presentation brings to you the detailed information of the cutting-edge outsourcing solutions and services provided by Asiatel and how it can help your business.
Where we talk about life, because it happens to everyone. Also great guest and indie artist Q & A sessions along with positive vibes. Nathaniel Noble Jr started this podcast to talk with everyday people about their life's journey and to connect hearts and souls of the common man. May you enjoy. https://youtu.be/6I5IuQzcYcM
We all have a story to share that can inspire others. My mission in life is to help as many people get onto stages as I can. I do this through my keynote architect framework and through The Green Room, a platform designed to match speakers and event coordinators.
In this episode, Richard Blank, CEO of Costa Rica Call Centers, discusses the lost art of talking on the phone and the importance of soft skills in effective phone conversations. He shares his personal journey and how he became the CEO of a call center in Costa Rica. Richard emphasizes the need for phone conversations in retaining clients, upselling, and receiving referrals. He also provides tips for dealing with irate customers and preserving energy and emotional balance during phone conversations. Additionally, Richard highlights the power of humor and storytelling in creating meaningful connections over the phone.
In this episode of "Leverage with Daniel," your host Daniel Tolson dives deep into the world of Business Process Outsourcing (BPO) with guest expert Richard Blank. Discover the ins and outs of BPO, from when businesses typically start outsourcing their services to the essential soft skills and qualities to look for when hiring BPO agents. Join us as we explore the fascinating realm of Phonetic Micro Expression Reading and how it can be a game-changer in call centers. Don't miss this opportunity to elevate your business with invaluable insights from Richard Blank.
Richard Blank delivers a masterclass on the often-overlooked soft skills that can significantly impact your business. Learn how strategic communication and diplomacy can enhance your sales calls, retain clients, and ultimately drive business growth. Discover actionable techniques that will help you thrive in today’s competitive market.
Join us in this episode as we dive into the incredible journey of our guest Richard Blank, who embarked on a vision quest at 27, moving abroad to Costa Rica and founding Costa Rica's Call Center (CCC) from scratch. Our guest, Richard Blank, shares insights on taking chances, advanced telemarketing strategies, conflict management, soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, and the art of phonetic micro expression reading. Discover the secrets behind CCC's success and the lessons learned along the way.
Your host, Brad Hunter, talks with the President and CEO of Costa Rica's Call Center, Richard Blank. Born and raised near Philadelphia, Richard's story began at Abington High School, where he graduated in 1991. Unlike many of his peers who pursued conventional medical, law, or engineering paths, Richard followed his passion for the Spanish language. This decision led him to the University of Arizona, where he majored in Spanish and fully immersed himself in the culture by spending a year abroad in Spain.
Richard shared how he runs a large virtual team and how he still motivates them to work their best and enjoy their job. I think everyone will get something out of this episode. Plus, it was just a really good chat! Thanks for coming on the show, Richard!
In this episode, Richard Blank shares his journey to Costa Rica and the development of his call center business. He discusses the significance of delegation, internal growth, and the balance between people, clients, and technology. Richard emphasizes ROI, training, and authentic interactions, offering insights on maintaining productivity and long-term client relationships.
In this episode of the Max Yao Leadership Podcast, @RichardBlank , CEO of Costa Rica's Call Center, reveals the secrets behind creating a thriving workplace culture and mastering communication in the call center industry.
Pura Vida and Pinball: Building a Business in Costa Rica Unfiltered Discussions is a podcast focused on talking about tough subjects and pivotal moments. Host, Brian Howard, talks with his guests about the moments that have impacted them and how they were able to grow and move forward. Brian Howard Founder and Host
Every decision is made by a human brain! Learn the Science of Ethical Persuasion and discover how other people, entrepreneurs, business owners, CEOs experience life and their decision skills. My name is Thomas Trautmann, providing you with unique content and services to Get More! is my goal. Released Wednesday, 11th September 2024
Damian Andrews Growing Revenue and Profit deals with all things that put more money in your business pocket. Damian interviews business experts from CEOs, business leaders, experts, managers and turn around specialists. Each episode you learn knowledge and actions used by the best and most successful businesses and leaders to ensure ongoing profit security.
Hey, Hussein Taleb here! I am the the Founder of SuccessGrid.com and I am so grateful you're here to be part of this awesome community. I love connecting with people who have a passion for Entrepreneurship, Self Development & Achieving Success. I started this website with the intention of educating and inspiring people to always strive to Raise the Standards to Achieve Greatness. Hussein Taleb The SuccessGrid Podcast Growth, Business and Entrepreneurship Episode 138
The Global Wellness HQ Podcast is proudly sponsored by Cash Flow Club.This is a playground for big thinkers with big ideas. We will focus on how we as a collective can improve life on our little planet.
"The Vera Thomas Show" is a podcast and likely a live online show focused on personal development, motivation, and education, aiming to uplift and inspire listeners through discussions on various life topics with a focus on encouragement and empowerment; it is hosted by a person named Vera Thomas. "Effective communication at work, at home, in our society is not so much about what we do or say; it is more HOW we do or say!!!! Join in the conversation on Happy Tones for a Happy Life!!!!! Streamed live on Mar 7, 2023 with Richard Blank.
In this insightful episode of the Luxury Unplugged Podcast, we sit down with Richard Blank, the CEO of Costa Rica's leading call center, to discuss his unique approach to leadership and team motivation in the call center industry.
From Employee To Employer And Leader. Communication is key in every business, especially when done over the phone. If you are looking for ways to improve your communication skills and lock in those pitches, this is the podcast for you. In this episode, Richard Blank, CEO of Costa Rica's Call Center, runs through the process of prospecting and how you can build your vocabulary, actively listen, use the right tone of voice, and match the pitch and mood of your client. And their importance in making sure that you don't just have a productive and meaningful interaction but that your client walks away satisfied with your service and the company as a whole. He also shares insights on creating a culture that allows your team to build relationships, empowerment and drive ownership. Tune and learn how to identify telesigns that tell you the right time to ask your confirmation question and lock in that sale for the first 1000 clients and beyond.
Unloaded and Uncovered Podcast is based on my struggles in life, viewpoints, opinions on popular topics and pop culture (every now & then), and an unconventional way for me to uncover and unload whatever it is that is on my chest. I love the no-filter, no-holds-barred aspect of my podcast because when I've said all that I can say, I feel like a heavy weight has been lifted off of my shoulders
Beauty Of Colors podcast hosted by Cleanne Johnson where the talk is about loving self, the power of I AM, getting out of the box, and helping others along their journey in life.
S3 E1: Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Richard Blank, our latest guest on Inappropriate Growth, shared his unconventional journey to starting a business in Costa Rica. It began with a passion for languages, a spark that no traditional education system could extinguish. He went above and beyond, spending his weekends and evenings pouring over books, watching movies, and engaging with people to grow this passion.
The Culture Matters Podcast on International Business & Management Podcast. Build your Cultural Competence, listen to interesting stories, learn about the cultural pitfalls and how to avoid them, and get the Global perspective here at the Culture Matters podcast on International Business.
Mind-Blowing Conversations with Influential Business Titans Awakened Titans Podcast - with Lily Patrascu shares mindblowing conversations with influential business titans so you can manifest abundance, love, joy, success, through exponential business growth, innovative products and services, time/money management, property investment, funding, startups, quantum awakening, quantum manifestation, quantum healing, quantum miracles, motivation, high achiever habits and more!
Learn powerful wisdom from awesome visionary leaders and gain access to growth principles, methods, and resources that will take YOUR vision to the next level! Vision Pros Live Podcast .The secret ingredients to success are in your blind spots.
Ahad embarks on a podcasting adventure with the goal of facilitating challenging dialogues. His mission is to help people have difficult conversations easily. By bringing topics out in the open, he aims to empower individuals to be able to have nuanced conversations and grow as individuals.
"Turn your Ideas into income, mastering your ideas will master your income." -Yahavy St Clair. The StclairSpeaksshow is an interview format podcast show where I highlight and showcase professionals in business from across the world, we discuss topics from within their industry expertise and dive into their backstory on how they got to where they are today.
Join me every Tuesday and Thursday for two different editions of the Ultimate Journey of Self-Care. Tuesday's show is a deeper dive into what self-care can look like for you with conversations about fitness, mindset, energy eating and fuel for your body, spirituality, travel, leisure and more. On Thursdays' we'll take a closer look at self care for your business, on the Business Edition, in conversations with business leaders and influencers with short bite sized episodes about growing and innovating in your business in a post pandemic world. In this episode we talk about several ways to help create better outcomes in conversations by teaching influence and ‘positive escalation’. And you’ll walk away with several simple tips to help create better outcomes in your own conversations. Richard Blank does this every day in his company where he teaches others how to create a ‘phoentic dance’ in conversations that produce positive outcomes.
There has got to be more to life than this! Each week Dr. Kimberley Linert will host a variety of guests who are taking a deep dive into their passion and have come out on the other side with an incredible abundant life. As you listen to these candid conversations you will be inspired to look at yourself and find your true calling. . The podcast also includes episodes in which Dr. Kimberley shares different ideas about how to create a life that is happier, healthier and wealthier. Episode 379:
Today, we speak with Richard Blank, a remarkable entrepreneur who transformed his dream into a thriving reality. Richard's journey from renting desks to running a 300-seat call center in Costa Rica is nothing short of inspirational. Guest Introduction: Richard Blank is the CEO of Costa Rica's Call Center, a powerhouse in the telemarketing industry. His unique approach, combining old-school values with innovative strategies, has not only helped him grow his business but also fostered a strong, resilient company culture. Richard's story is a testament to the power of relationships and perseverance.
Day & Night Podcast covers a wide range of subjects, including current events, pop culture, and personal growth? It's the perfect podcast for those who love diverse and thought-provoking discussions. Join us as we dive deep into captivating topics that matter. #DayAndNightPodcast #currentevents #popculture #personalgrowth #thoughtprovoking
Our audience is anyone who wants to see and or listen to an interesting, uplifting, funny, crazy sometimes dramatic take on people, places, and things or the life and times we live in. Our audience is anyone who wants to listen to a humorous, interesting set of people from all walks of life. Richard relocated to Costa Rica when he was 27 to help with a call center that he now owns. He restores American pinball machines and vintage rockola jukeboxes.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center. Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
In a lively podcast interview hosted by Doug Crowe, Richard Blank, founder and operator of Costa Rica's Call Center (CCC), a thriving call center in Costa Rica, shares his passion for surfing, bilingualism, and the challenges of operating a call center in a global market. Richard explains the high-quality services his call center provides to clients across North America, Central America, and Europe, emphasizing the importance of bilingual, college-educated agents dedicated to specific campaigns.
Welcome to "Fire your Boss Fridays" Our mission is to: Help you discover new knowledge with the help of our special guests, who will teach you how to launch, manage, and grow your business. Inspire you to take control of your destiny, steal your life back, fire your boss, and live a life full of purpose. Bring you entertainment through captivating stories of our guests who have successfully fired their bosses! You'll hear about the highs and lows of running a business and celebrate the victories of these inspiring entrepreneurs.
DJ Carroll is known as Coach Carroll to the hundreds of thousands of people who’ve been a part of, his elite coaching services, utilized his free information to help their business, or had the opportunity to attend one of his engaging and dynamic shows. In his own life, he has embraced the role of entrepreneur, starting and growing strong businesses and then selling them—just to start on another exciting venture. He finds the energy, skills, and passion for growing businesses to be something that he is constantly eager to experience. There is always an opportunity nearby, for anyone willing to put in the focused work and effort—and that has always been a quality DJ has possessed. Because of this, he has a perspective that makes him a sought out expert who offers “real-world” information with an edgy twist.
Know Your Platform is a weekly mental health podcast that showcases the personal stories and experiences of everyday individuals, providing a unique perspective on mental wellness. Our episodes feature expert insights and real conversations on current events, sports, and entertainment, all focused on fostering a positive and supportive community that promotes open dialogue and mental health awareness.
Here’s a Glimpse of What You’ll Hear: How Richard got started as an entrepreneur How Richard started his business slowly but consistently. The lessons Richard has learned throughout his entrepreneurial journey His book recommendations. His best tip for all entrepreneurs. More people than ever are building cool stuff from the scratch online, building businesses that are solving problems, and they are making a lot of money in the process.On this podcast, your host - Mayowa Ajisafe sits down virtually with amazing six and seven-figure consultants, coaches, and founders of successful online businesses as they share not only stories of their entrepreneurial journey, the challenges they face while building their businesses, and their ideas, opportunities, tips and strategies they are taking advantage of to get ahead in business so the rest of us can do the same.
Richard shares his love of language and how he has perfected the soft-spoken skills I know so many are learning to obtain. He makes great points about how someone can develop this skill and how he dived into the Spanish language. This conversation is sure to leave you feeling enlightened and inspired.
Richard Blank's story has a lot of twists and turns. He calls Costa Rica home now as a thriving Entrepreneur. His story is one about coming of age, knowing that dreamers sometimes feel alone, taking a leap of faith to move to a different country and all the challenges & splendors that come with that.
In partnership with the Alumni Media, this podcast delivers honest, unfiltered and real-time stories & knowledge with authenticity.Learn from Marques Ogden, a former NFL player who went from eight figures to $8.25/hour by not accepting responsibility for his role in failing his first entrepreneurial venture. Now, he's risen from the ashes to share his experiences and powerful story so others don't make the same mistake.Twice a week, he'll interview people ranging from celebrities, entrepreneurs, business professionals and athletes who've achieved the success they've always aspired to by living their lives with authenticity and vulnerability.