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BS2914 Quality Management PowerPoint PPT Presentation

BS2914 Quality Management - TQM is only a passing fad or latest management snake-oil Only 20% Fortune 500 companies are satisfied with TQM initiatives Malcolm Baldridge award itself ...

TQM is only a passing fad or latest management snake-oil Only 20% Fortune 500 companies are satisfied with TQM initiatives Malcolm Baldridge award itself ...

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BS2914 Quality Management - Philip CROSBY. Quality is defined as conformance to requirements ... Philip CROSBY. Without reservation senior management is entirely responsible for quality ...

Philip CROSBY. Quality is defined as conformance to requirements ... Philip CROSBY. Without reservation senior management is entirely responsible for quality ...

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BS2914 Quality Management - Inseparability of production from consumption. Services cannot be stored' in inventories ... Originally identified 10 dimensions of quality and developed a list ...

Inseparability of production from consumption. Services cannot be stored' in inventories ... Originally identified 10 dimensions of quality and developed a list ...

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BS2914 Quality Management - Customer Relationship Marketing (CRM) as important an asset as capital and labour ... Take time to socialise. Good telephone etiquette. Thank staff often ...

Customer Relationship Marketing (CRM) as important an asset as capital and labour ... Take time to socialise. Good telephone etiquette. Thank staff often ...

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Bs2914 PowerPoint PPT Presentations